Freshdesk Messaging (Formerly Freshchat) vs 13chats vs ZoomInfo Chat Comparison
Freshdesk Messaging (Formerly Freshchat)
Starting at $19 /agent/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat…
13chats
Starting at $13 /Month
- Large Enterprises
- Medium Business
13chats is a platform that helps you boost sales online with easy-to-configure chat functions, such as behavior-driven widgets, popup boxes, and chatbots. With this software, studying customer interactions is easier than…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
13chats leads on user satisfaction with a 5.0-star rating across 4 reviews.
Freshdesk Messaging (Formerly Freshchat) vs 13chats vs ZoomInfo Chat — at a glance
| Feature | Freshdesk Messaging (Formerly Freshchat) | 13chats | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.5 / 5 | 5.0 / 5 | — |
| Reviews | 554 | 4 | — |
| Starting price | $19 /agent/month | $13 /Month | Contact for pricing |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | — | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | Business Hours, Online |
| Certifications | SOC 2, GDPR, ISO 27001 | — | SOC 2 |
| Data residency | US | Global | US |
Key differences between Freshdesk Messaging (Formerly Freshchat) and 13chats
- Pricing: Freshdesk Messaging (Formerly Freshchat) starts at $19 /agent/month, while 13chats starts at $13 /Month.
- Free trial: Freshdesk Messaging (Formerly Freshchat) offers a free trial; 13chats does not.
- Target audience: Freshdesk Messaging (Formerly Freshchat) is built for Freelancers / Consultants and Large Enterprises, while 13chats targets Large Enterprises and Medium Business.
- User satisfaction: 13chats scores higher with a 5.0-star average.
- Deployment: Freshdesk Messaging (Formerly Freshchat) supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; 13chats supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Freshdesk Messaging (Formerly Freshchat) vs 13chats vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
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Freshdesk Messaging (Formerly Freshchat), 13chats vs ZoomInfo Chat: Biggest differences
Start here before you go deeper into features.
Freshdesk Messaging (Formerly Freshchat)
Best for small to medium businesses needing easy, CRM-integrated live chat support.
- You want a user-friendly live chat platform accessible to non-technical agents.
- Your team requires seamless CRM integration to manage customer interactions efficiently.
- You need a scalable support solution combining live chat, AI bots, and self-service.
- Your organization depends on extensive third-party app integrations beyond the limited marketplace.
- You lack dedicated support resources to manage the platform’s complex features and onboarding.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Freshdesk Messaging (Formerly Freshchat) typically suits Freelancers / Consultants and Large Enterprises. 13chats tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the ... Read More about Freshdesk Messaging (Formerly Freshchat) | 13chats is a platform that helps you boost sales online with easy-to-configure chat functions, such as behavior-driven widgets, popup boxes, and chatbots. With this software, studying ... Read More about 13chats | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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SpotScoreWhat's this? ↗ | 9.3/10 | 8.4/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | — | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Freshdesk Messaging (Formerly Freshchat), 13chats and ZoomInfo Chat Compare on Features?
Total Features | 8 Features | 7 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Freshdesk Messaging (Formerly Freshchat), 13chats and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Freshdesk Messaging (Formerly Freshchat), 13chats vs ZoomInfo Chat: Other Details
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Get help choosing | Get help choosing |
Freshdesk Messaging (Formerly Freshchat), 13chats vs ZoomInfo Chat Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global |
Freshdesk Messaging (Formerly Freshchat) vs 13chats User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise Freshdesk Messaging for its ease of use, CRM integration, and effective omnichannel support, though some find its feature set complex and marketplace limited. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 4 reviews, with consistently positive feedback. What buyers like
Common complaints
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Common complaints
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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Freshdesk Messaging (Formerly Freshchat), 13chats and ZoomInfo Chat Customers
Customers | No Customers information available. |  Marble  Puramida  Volt | No Customers information available. |
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Media and Screenshots
Screenshots | /image_urls_1655832699.3965456.png) 5 Screenshots | No screenshots available. |
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Videos |  2 Videos |  2 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshdesk Messaging (Formerly Freshchat) or 13chats?
- 13chats edges out the other on user ratings (5.0 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshdesk Messaging (Formerly Freshchat) and 13chats offer a free trial?
- Freshdesk Messaging (Formerly Freshchat) offers a free trial. 13chats does not.
- What is the starting price of Freshdesk Messaging (Formerly Freshchat) vs 13chats?
- Freshdesk Messaging (Formerly Freshchat) starts at $19 /agent/month. 13chats starts at $13 /Month.
- What are the top alternatives to Freshdesk Messaging (Formerly Freshchat)?
- Top alternatives to Freshdesk Messaging (Formerly Freshchat) include ZoomInfo Chat, ProProfs Chat, Subiz, Olark, Smartsupp.
- What are the top alternatives to 13chats?
- Top alternatives to 13chats include ZoomInfo Chat, tawk.to, Customerly, SnapEngage, WhosOn.