EV Service Manager vs Vivantio Comparison
EV Service Manager
Starting at Contact for pricing
- Large Enterprises
- Medium Business
EV Service Manager is an integrated system for managing customer support services. When a request comes in the ticket management system or customer portal, it is assigned to a technician who can log on and start working…
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and executives. A comprehensive das…
Vivantio leads on user satisfaction with a 4.2-star rating across 234 reviews.
SpotSaaS Analysis
EV Service ManagerVivantio
The core difference between the two products is that Vivantio has a specified price, while EV Service Manager lacks any pricing information. Ideal buyers for Vivantio are likely those looking for a budget-friendly service management solution, while EV Service Manager may appeal to organizations seeking a service manager without a clear cost structure.
Who should pick which
- Comprehensive service management capabilities:
- Tailored for EV industry needs:
- Flexible deployment options:
- User-friendly interface:
- Customizable workflows:
- Integration with existing systems:
- Affordable pricing at $42:
- Strong focus on customer service management:
- Scalable for various business sizes:
- Robust reporting and analytics features:
- Cloud-based solution for easy access:
- Excellent customer support and training resources:
EV Service Manager vs Vivantio — at a glance
| Feature | EV Service Manager | Vivantio |
|---|---|---|
| Rating | 3.9 / 5 | 4.2 / 5 |
| Reviews | 84 | 234 |
| Starting price | Contact for pricing | $42 /User/Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Installed - Windows | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | — | GDPR |
| Data residency | US | Global |
Key differences between EV Service Manager and Vivantio
- Pricing: Vivantio starts at $42 /User/Month. EV Service Manager pricing is not publicly listed.
- Free trial: Vivantio offers a free trial; EV Service Manager does not.
- User satisfaction: Vivantio scores higher with a 4.2-star average.
- Deployment: EV Service Manager supports SaaS/Web/Cloud, Installed - Windows; Vivantio supports SaaS/Web/Cloud.
EV Service Manager vs Vivantio — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
EV Service Manager typically suits Large Enterprises and Medium Business. Vivantio tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | EV Service Manager is an integrated system for managing customer support services. When a request comes in the ticket management system or customer portal, it is assigned to a technician ... Read More about EV Service Manager | Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and ... Read More about Vivantio |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare EV Service Manager and Vivantio on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Pricing Plans |
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
GDPR | — | ✓ Yes |
|---|---|---|
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
EV Service Manager User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 82 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Mcdonalds  AP  American Red Cross |  YODEL  West Ham United  Southern Housing Group |
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Media and Screenshots
Screenshots |  1 Screenshots |  5 Screenshots |
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Videos |  3 Videos |  4 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, EV Service Manager or Vivantio?
- Vivantio edges out the other on user ratings (4.2 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do EV Service Manager and Vivantio offer a free trial?
- Vivantio offers a free trial. EV Service Manager does not.
- What is the starting price of EV Service Manager vs Vivantio?
- EV Service Manager starts at Contact for pricing. Vivantio starts at $42 /User/Month.
- What are the top alternatives to EV Service Manager?
- Top alternatives to EV Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.