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EV Service Manager vs ServicePRO Comparison

Last updated:

EV Service Manager

3.9(84 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

EV Service Manager is an integrated system for managing customer support services. When a request comes in the ticket management system or customer portal, it is assigned to a technician who can log on and start working…

ServicePRO

3.9(27 reviews)

Starting at $22 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process requests, book service appointment…

SpotSaaS Analysis

EV Service ManagerServicePRO

The core difference between EV Service Manager and ServicePRO is that the latter has a listed price point, making it more transparent for budget-conscious buyers. Ideal buyers for ServicePRO are likely small to medium-sized businesses looking for an affordable service management solution, while the target audience for EV Service Manager is less defined.

Who should pick which

  • No pricing information available:
  • No specific company size mentioned:
  • No ideal buyer profile provided:
  • No selection criteria listed:
  • Focuses on EV service management:
  • Customizable features may be available:
  • Priced at $22 per user:
  • Suitable for small to medium-sized businesses:
  • Offers service management capabilities:
  • Ideal for budget-conscious buyers:
  • Transparent pricing structure:
  • User-friendly interface for service operations:

EV Service Manager vs ServicePRO — at a glance

FeatureEV Service ManagerServicePRO
Rating3.9 / 53.9 / 5
Reviews8427
Starting priceContact for pricing$22 /User/Month
Free trial No Yes
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryService Desk SoftwareService Desk Software
PlatformsSaaS/Web/Cloud, Installed - WindowsSaaS/Web/Cloud, Mobile - Android
APIAvailable
Support modesOnlineOnline
CertificationsSOC 2
Data residencyUSUS

Key differences between EV Service Manager and ServicePRO

  • Pricing: ServicePRO starts at $22 /User/Month. EV Service Manager pricing is not publicly listed.
  • Free trial: ServicePRO offers a free trial; EV Service Manager does not.
  • Deployment: EV Service Manager supports SaaS/Web/Cloud, Installed - Windows; ServicePRO supports SaaS/Web/Cloud, Mobile - Android.

EV Service Manager vs ServicePRO — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

EV Service Manager - Service Desk Software
Talk to an expert
Talk to an expert
ServicePRO - Service Desk Software
Talk to an expert
Talk to an expert

Biggest differences

Start here before you go deeper into features.

EV Service Manager

Best for

Large Enterprises, Medium Business, Small Business

ServicePRO

Best for

Large Enterprises, Medium Business, Small Business

EV Service Manager typically suits Large Enterprises and Medium Business. ServicePRO tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

EV Service Manager is an integrated system for managing customer support services. When a request comes in the ticket management system or customer portal, it is assigned to a technician ... Read More about EV Service Manager

ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process ... Read More about ServicePRO

Entry Level Pricing

  • Not Available
  • Starts from $22

Free Trial Availability

  • No free trial

User Ratings

Based on verified Spotsaas reviews

3.9

(84)

3.9

(27)
Get pricing help
Get pricing help

Software Demo

Demo

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Compare EV Service Manager and ServicePRO on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • Not Available
      • $22

      Pricing Plans

      • Not Available
      • Not Available

      Pricing Page

      Pricing information not available

      ServicePRO pricing

      Other Details

      Organization Types supported

      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Not Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes

      HIPAA

      ✗ No

      Data Residency

      🇺🇸 US
      🇺🇸 US

      EV Service Manager User Reviews & Rating Comparison

      User Ratings

      Rating Distribution

      34

      33

      8

      5

      2

      2

      5

      2

      1

      1

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyer sentiment is mixed to positive across 82 reviews, with clear strengths and a few common watchouts.

      What buyers like

      • Integrated ticket management
      • Real-time sales data linking
      • Knowledge base access

      Common complaints

      • Complex setup process
      • May require extensive training
      • Limited third-party integrations

      Buyer sentiment

      Buyer sentiment is mixed to positive across 11 reviews, with clear strengths and a few common watchouts.

      What buyers like

      • Easy to use interface, making it accessible for both new users and administrators.
      • Allows for customization to specific ticket types and tasks, with satisfactory reports.
      • Centralizes all information in one place, enhancing workflow efficiency and communication.

      Common complaints

      • Initial implementation and setup can be confusing and challenging for users, leading to inefficiencies initially.
      • Performance issues encountered when adding features, impacting overall system functionality.
      • Limited Marketplace selection for additional apps and connectors, restricting the scope of advanced functionalities.

      Pros and Cons

      • Integrates sales data for a holistic view of customer interactions.

      • Offers a comprehensive ticket management system for efficiency.

      • Knowledge base access empowers technicians to resolve issues faster.

      • Setup can be complex and time-consuming.

      • Extensive training may be needed for effective use.

      • Designed specifically for field service, enhancing relevance.

      • Real-time access improves technician efficiency on-site.

      • Integrated communication tools streamline customer interactions.

      • May not cater well to non-field service industries.

      • User interface could benefit from modernization.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      List of Customers

      Customers

      Mcdonalds

      Mcdonalds

      AP

      AP

      American Red Cross

      American Red Cross

      Veale Wasbrough Vizards

      Veale Wasbrough Vizards

      The Withlacoochee River Electric Cooper

      The Withlacoochee River Electric Cooper

      The Pennine Acute Hospitals NHS

      The Pennine Acute Hospitals NHS

      Media and Screenshots

      Screenshots

      Service Manager Administration

      1 Screenshots

      Templates

      1 Screenshots

      Videos

      video-0

      3 Videos

      video-0

      3 Videos

      Top Alternatives to EV Service Manager and ServicePRO in 2026

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, EV Service Manager or ServicePRO?
      EV Service Manager and ServicePRO are closely matched with equal user ratings of 3.9. The right choice depends on your team size, budget, and specific Service Desk Software needs.
      Do EV Service Manager and ServicePRO offer a free trial?
      ServicePRO offers a free trial. EV Service Manager does not.
      What is the starting price of EV Service Manager vs ServicePRO?
      EV Service Manager starts at Contact for pricing. ServicePRO starts at $22 /User/Month.
      What are the top alternatives to EV Service Manager?
      Top alternatives to EV Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk.
      What are the top alternatives to ServicePRO?
      Top alternatives to ServicePRO include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk.

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