eGain Chat vs Bold360 vs ZoomInfo Chat Comparison
eGain Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Introducing eGain Chat, the ultimate customer engagement automation platform. For more than 10 years, eGain has been the top provider of cloud-based customer engagement hub software. With eGain Chat, businesses can enhan…
Bold360
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Bold360 is a powerful live chat and AI software that enables businesses to enhance their customer support efforts. With the help of advanced AI technology, this tool offers a humanized approach to customer engagement on…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Bold360 leads on user satisfaction with a 3.6-star rating across 23 reviews.
eGain Chat vs Bold360 vs ZoomInfo Chat — at a glance
| Feature | eGain Chat | Bold360 | ZoomInfo Chat |
|---|---|---|---|
| Rating | 3.2 / 5 | 3.6 / 5 | — |
| Reviews | 14 | 23 | — |
| Starting price | Contact for pricing | Contact for pricing | Contact for pricing |
| Free trial | No | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Business Hours, Online | Online | Business Hours, Online |
| Certifications | — | — | SOC 2 |
| Data residency | Global | — | US |
Key differences between eGain Chat and Bold360
- User satisfaction: Bold360 scores higher with a 3.6-star average.
- Deployment: eGain Chat supports SaaS/Web/Cloud; Bold360 supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare eGain Chat vs Bold360 vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Free PDF comparison
Download this eGain Chat vs Bold360 vs ZoomInfo Chat comparison
Get the full side-by-side as a PDF — these picks plus the top Live Chat Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
eGain Chat, Bold360 vs ZoomInfo Chat: Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
eGain Chat typically suits Large Enterprises and Medium Business. Bold360 tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Introducing eGain Chat, the ultimate customer engagement automation platform. For more than 10 years, eGain has been the top provider of cloud-based customer engagement hub software. With ... Read More about eGain Chat | Bold360 is a powerful live chat and AI software that enables businesses to enhance their customer support efforts. With the help of advanced AI technology, this tool offers a humanized ... Read More about Bold360 | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
|---|---|---|---|
Free Trial Availability |
|
|
|
SpotScoreWhat's this? ↗ | 8.7/10 | 8.5/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Get pricing help | Get pricing help |
Software Demo
Demo |
|---|
Need a second opinion?
Get decision help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do eGain Chat, Bold360 and ZoomInfo Chat Compare on Features?
Total Features | 9 Features | 9 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare eGain Chat, Bold360 and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | |||
|---|---|---|---|
Pricing Plans |
|
|
|
Pricing Page | Pricing information not available |  |  |
eGain Chat, Bold360 vs ZoomInfo Chat: Other Details
Organization Types supported |
|
|
|
|---|---|---|---|
Platforms Supported |
|
|
|
Modes of support |
|
|
|
API Support |
|
|
|
Get help choosing | Get help choosing |
eGain Chat, Bold360 vs ZoomInfo Chat Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
|---|---|---|
HIPAA | ✗ No | — |
Data Residency | 🌐 Global | — |
eGain Chat vs Bold360 User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
|---|---|---|---|
Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed across 15 reviews, so it is worth reviewing the tradeoffs closely. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 25 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| What buyers like
Common complaints
|
Pros and Cons |
|
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
|---|
/logo_1691247155.4595861.svg){kind=logo}
Media and Screenshots
Screenshots | No screenshots available. |  2 Screenshots |
|---|---|---|
Videos |  2 Videos |  2 Videos |
Alternatives to eGain Chat, Bold360, ZoomInfo Chat
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, eGain Chat or Bold360?
- Bold360 edges out the other on user ratings (3.6 vs 3.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do eGain Chat and Bold360 offer a free trial?
- Neither eGain Chat nor Bold360 currently lists a free trial.
- What is the starting price of eGain Chat vs Bold360?
- eGain Chat starts at Contact for pricing. Bold360 starts at Contact for pricing.
- What are the top alternatives to eGain Chat?
- Top alternatives to eGain Chat include ZoomInfo Chat, Acquire, REVE Chat, RumbleTalk, LiveCaller.
- What are the top alternatives to Bold360?
- Top alternatives to Bold360 include ZoomInfo Chat, Talkative, Giosg, Provide Support, Comm100 Live Chat.