contactSPACE vs Sharpen vs Nextiva Comparison
contactSPACE
Starting at $105 /User/Month
- Individuals
- Medium Business
contactSPACE is cloud-based call center software that was built for contact centers that want more than basic telephony. It allows for tracking of highly complex case scenarios, and is the only call center software avail…
Sharpen
Starting at $5
- Large Enterprises
- Medium Business
Sharpen is a call center software, that helps agents to track and manage customer service calls. The software is available in three editions - Lite, Pro and Enterprise. Each of the call center software provides features…
Nextiva
Starting at $18.95 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voic…
contactSPACE leads on user satisfaction with a 4.5-star rating across 1 reviews.
SpotSaaS Analysis
contactSPACESharpenNextiva
The core difference between contactSPACE and Sharpen lies in contactSPACE's focus on advanced case tracking and integration with major telephony systems, making it ideal for medium-sized contact centers, while Sharpen offers a more basic solution at a significantly lower price point. Ideal buyers for contactSPACE are medium-sized businesses in various sectors requiring sophisticated customer case management, whereas Sharpen may appeal to smaller businesses or those with less complex needs.
- Best for contact centers needing complex case tracking - Integrates with Avaya and Cisco systems - Targeted at companies with 50-500 employees - Suitable for various industries including Martech and Fintech - Ideal for roles like Sales Managers and CRM Administrators - Price point at $105
- Basic contact center solution - Price point at $5 - Suitable for smaller businesses - Less focus on complex case tracking - No specific company size or industry listed - May appeal to businesses with simpler needs
contactSPACE vs Sharpen vs Nextiva — at a glance
| Feature | contactSPACE | Sharpen | Nextiva |
|---|---|---|---|
| Rating | 4.5 / 5 | 3.6 / 5 | 4.4 / 5 |
| Reviews | 1 | 21 | 1,473 |
| Starting price | $105 /User/Month | $5 | $18.95 /User/Month |
| Free trial | No | No | Yes |
| Free version | No | No | No |
| Best for | Individuals, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Call Center Software | Call Center Software | Call Center Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep) | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | SOC 2 | SOC 2, HIPAA, GDPR |
| Data residency | Global | US | Global |
Key differences between contactSPACE and Sharpen
- Pricing: contactSPACE starts at $105 /User/Month, while Sharpen starts at $5.
- Target audience: contactSPACE is built for Individuals and Medium Business, while Sharpen targets Large Enterprises and Medium Business.
- User satisfaction: contactSPACE scores higher with a 4.5-star average.
- Deployment: contactSPACE supports SaaS/Web/Cloud; Sharpen supports SaaS/Web/Cloud.
Compare contactSPACE vs Sharpen vs Nextiva — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for contact centers needing complex case tracking with Avaya or Cisco integration.
- You require advanced tracking of complex customer cases beyond basic telephony.
- Your contact center uses Avaya, Cisco, ShoreTel, or Internet-based platforms exclusively.
- You want robust analytics and reporting to gain performance insights.
- You are a very small business or individual needing only basic telephony features.
- You need highly customized or on-premise call center solutions not supported by cloud-only software.
Large Enterprises, Medium Business, Small Business
Best for SMBs needing reliable, easy-to-use cloud call center with multi-channel support.
- You want a simple, streamlined setup with fast issue resolution.
- Your team relies on integrated voice, video, chat, and social media communication.
- You prioritize reliable call quality with minimal dropped calls or audio issues.
- Your company requires highly customized or complex call center workflows.
- You need extensive on-premises telephony infrastructure rather than cloud-based solutions.
contactSPACE typically suits Individuals and Medium Business. Sharpen tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | contactSPACE is cloud-based call center software that was built for contact centers that want more than basic telephony. It allows for tracking of highly complex case scenarios, and is the ... Read More about contactSPACE | Sharpen is a call center software, that helps agents to track and manage customer service calls. The software is available in three editions - Lite, Pro and Enterprise. Each of the call ... Read More about Sharpen | NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More about Nextiva |
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Spotsaas ScoreWhat's this? ↗ | 8.8/10 | 8.1/10 | 9.6/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50-500 employeesSmall to Medium Businesses | — | 10-50 employees51-500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Enhanced Efficiency: By using contactSPACE, your team can streamline communication processes, allowing agents to handle more calls in less time. This means fewer dropped calls and more satisfied customers.
- Data-Driven Insights: With robust analytics and reporting features, managers can easily track performance metrics. You'll gain valuable insights into agent productivity and customer interactions, enabling informed decision-making.
- Seamless Integration: contactSPACE integrates effortlessly with your existing systems, making it a hassle-free addition to your technology stack. This ensures that you won’t face disruptions while enhancing your operational capabilities.
No key benefits available yet.
- Streamlined Communication: With Nextiva’s intuitive platform, your team can effortlessly collaborate across multiple channels—voice, video, and chat—ensuring everyone stays connected no matter where they are. Imagine the productivity boost when your employees can communicate seamlessly!
- Advanced Analytics: Nextiva provides robust analytics tools that allow you to gain insights into call metrics and customer interactions. By leveraging this data, you can make informed decisions that enhance your customer service experience and improve overall business performance.
- Scalability at Its Best: Whether you’re a small startup or a large enterprise, Nextiva easily scales with your business growth. As you expand, adding new users and features is straightforward, ensuring that your communication needs are always met.
Best fit
- 50 to 500 employees
- Martech, Revtech, Fintech, Sales Automation, SaaS, and Consulting
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
No best-fit guidance available yet.
- 10 to 500 employees
- SaaS, Consulting, Martech, and Sales Automation
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
Reasons buyers look elsewhere
- Users may seek alternatives to contactSPACE if they require more advanced analytics and reporting features, enabling deeper insights into campaign performance and agent productivity to enhance decision-making processes.
- Organizations looking for more flexible pricing structures or customizable plans might explore other options, especially if they have varying needs that don't align with contactSPACE's offerings.
- Companies experiencing rapid growth may consider alternatives that can easily scale with their operations, ensuring that the software can handle increased call volumes and additional users without compromising performance.
No alternatives guidance available yet.
- Users may seek alternatives to Nextiva due to pricing concerns, especially if their business requires a more budget-friendly solution without sacrificing essential features or call quality.
- Some businesses might find that Nextiva lacks specific integrations with existing software tools, prompting them to explore options that offer better compatibility with their current systems.
- Companies experiencing issues with customer support responsiveness could consider alternatives that provide more reliable and accessible service, ensuring their communication needs are promptly addressed.
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How do contactSPACE, Sharpen and Nextiva Compare on Features?
Total Features | 10 Features | 5 Features | 8 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare contactSPACE, Sharpen and Nextiva on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✗ No |
GDPR | — | — |
Single Sign-On (SSO) | — | — |
Multi-Factor Auth (MFA) | — | — |
Data Encryption | — | — |
Audit Logs | — | — |
Data Residency | 🌐 Global | 🇺🇸 US |
contactSPACE vs Sharpen User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting efficiency improvements and integration capabilities, though limited user feedback is available. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 40 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Users consistently praise Nextiva for its reliability, excellent customer support, and ease of setup, with minor complaints about chat responsiveness and support wait times. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Skills Certified  Ourtel  MonDial |  Sharpen_customers_0  Sharpen_customers_1  Sharpen_customers_2 | No Customers information available. |
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Media and Screenshots
Screenshots |  9 Screenshots |  12 Screenshots |
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Videos |  1 Videos |  3 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, contactSPACE or Sharpen?
- contactSPACE edges out the other on user ratings (4.5 vs 3.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do contactSPACE and Sharpen offer a free trial?
- Neither contactSPACE nor Sharpen currently lists a free trial.
- What is the starting price of contactSPACE vs Sharpen?
- contactSPACE starts at $105 /User/Month. Sharpen starts at $5.
- What are the top alternatives to contactSPACE?
- Top alternatives to contactSPACE include Nextiva, TalkDesk, XCALLY, Dialer360, uContact.
- What are the top alternatives to Sharpen?
- Top alternatives to Sharpen include Nextiva, Claritysoft, Knowlarity, XCALLY, contactSPACE.