CallView 360 vs CallTrackingMetrics Comparison
CallView 360
Starting at Contact for pricing
- Large Enterprises
- Medium Business
CallView 360 is inbound call tracking software that uses acoustical analysis algorithms to detect, count, and report on incoming inbound calls. It is a computer telephony integration add-on module for a call center solut…
CallTrackingMetrics
Starting at $65 /month
- Large Enterprises
- Medium Business
CallTrackingMetrics is an advanced inbound call tracking and marketing attribution platform designed to help businesses connect every customer interaction to specific marketing efforts. It empowers sales and marketing te…
CallView 360 leads on user satisfaction with a 4.8-star rating across 4 reviews.
SpotSaaS Analysis
CallView 360CallTrackingMetrics
The core difference lies in CallView 360's focus on deep integration with Microsoft Dynamics CRM for call centers, while CallTrackingMetrics offers advanced inbound call tracking and marketing attribution suitable for a broader range of industries. Ideal buyers for CallView 360 are medium to large call centers, whereas CallTrackingMetrics caters to a variety of businesses looking for detailed marketing insights and call attribution.
- Best for call centers needing Microsoft Dynamics CRM integration - Ideal for medium to large businesses - Requires detailed inbound call data - Focused on call metadata and caller ID - Not listed pricing - Strong emphasis on call tracking capabilities
- Best for precise inbound call tracking and marketing attribution - Suitable for businesses with 10-500 employees - Ideal for various industries including digital marketing and healthcare - Offers AI insights for call data - Seamless integration with CRMs like Salesforce and HubSpot - Priced at $65 per month
CallView 360 vs CallTrackingMetrics — at a glance
| Feature | CallView 360 | CallTrackingMetrics |
|---|---|---|
| Rating | 4.8 / 5 | 4.6 / 5 |
| Reviews | 4 | 1,311 |
| Starting price | Contact for pricing | $65 /month |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Inbound Call Tracking Software | Inbound Call Tracking Software |
| Integrations | — | 6+ apps |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | SOC 2, HIPAA, GDPR |
| Data residency | US | US |
Key differences between CallView 360 and CallTrackingMetrics
- Pricing: CallTrackingMetrics starts at $65 /month. CallView 360 pricing is not publicly listed.
- User satisfaction: CallView 360 scores higher with a 4.8-star average.
- Deployment: CallView 360 supports SaaS/Web/Cloud; CallTrackingMetrics supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
CallView 360 vs CallTrackingMetrics — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Inbound Call Tracking Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for call centers needing deep Microsoft Dynamics CRM call tracking integration.
- You operate a medium to large call center using Microsoft Dynamics CRM.
- You require detailed inbound call data including caller ID and call metadata.
- You need accurate call detection powered by acoustical analysis algorithms.
- Your organization does not use Microsoft Dynamics CRM as your CRM platform.
- You are a small business without dedicated call center infrastructure or technical resources.
Best for precise inbound call tracking and marketing attribution with AI insights.
- You need detailed call attribution down to keyword and dynamic number insertion level.
- Your team requires seamless integration with CRMs and marketing platforms like Salesforce and HubSpot.
- You want AI-driven conversation intelligence to analyze calls, transcriptions, and chats for deeper insights.
- Your business relies heavily on multi-channel engagement beyond voice calls, such as live chat or social messaging.
- You need a tool with quick setup and minimal training for advanced automation or call scoring features.
CallView 360: Best for call centers needing deep Microsoft Dynamics CRM call tracking integration. CallTrackingMetrics: Best for precise inbound call tracking and marketing attribution with AI insights.
Description | CallView 360 is inbound call tracking software that uses acoustical analysis algorithms to detect, count, and report on incoming inbound calls. It is a computer telephony integration add-on ... Read More about CallView 360 | CallTrackingMetrics is an advanced inbound call tracking and marketing attribution platform designed to help businesses connect every customer interaction to specific marketing efforts. It ... Read More about CallTrackingMetrics |
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Best Company Size | Medium BusinessLarge Enterprises | 10-50 employees51-500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Comprehensive Call Analytics: CallTrackingMetrics provides detailed insights into incoming calls, including lead attribution, call duration, referral sources, and customer engagement patterns. This enables businesses to fine-tune their marketing strategies and sales tactics for better conversion outcomes.
- Improved Lead Generation and ROI Tracking: The platform helps businesses identify which marketing campaigns drive phone calls, allowing more accurate tracking of advertising ROI. This enhances marketing decisions and supports revenue-focused strategies.
- User-Friendly Interface with Powerful Features: Designed for ease of use, CallTrackingMetrics simplifies complex call tracking tasks while still offering advanced features like call recording, dynamic number insertion, and CRM integrations—making it accessible for teams with varying levels of technical expertise.
Best fit
No best-fit guidance available yet.
- 10–500 Employees
- Digital Marketing, Legal Services, Healthcare, Automotive, Real Estate, Travel & Hospitality, Home Services, SaaS
- Marketing Manager, Growth Strategist, Call Center Manager, Sales Operations Lead, Digital Marketing Specialist, Customer Experience Director
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Businesses looking for a platform that unifies call tracking with SMS, email, live chat, and other touchpoints may find CallTrackingMetrics less comprehensive compared to full customer journey analytics platforms.
- While robust, the pricing structure may be less appealing to startups or small businesses that require only basic call tracking functions without additional automation or integrations.
- Though the basic interface is intuitive, some of the more powerful features like keyword-level attribution or conversation intelligence may require onboarding or training, which can be a barrier for less tech-savvy teams.
Software Demo
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How do CallView 360 and CallTrackingMetrics Compare on Features?
Total Features | 0 Features | 4 Features |
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Unique Features | No features | No unique features |
Get Quote | Get Quote |
Compare CallView 360 and CallTrackingMetrics on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✓ Yes |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✗ No |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
CallView 360 User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users rate CallView 360 highly for its integration and call tracking accuracy but feedback is limited due to few reviews. What buyers like
Common complaints
| Buyer sentiment Users appreciate the platform's detailed call attribution, seamless integrations, and powerful routing features, though some find advanced features complex to implement. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. |
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List of Customers
Customers | No Customers information available. |  Groundworks  Tinuiti  Healthgrades |
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Media and Screenshots
Screenshots | No screenshots available. |  2 Screenshots |
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Videos |  1 Videos |  3 Videos |
Top Alternatives to CallView 360 and CallTrackingMetrics in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, CallView 360 or CallTrackingMetrics?
- CallView 360 edges out the other on user ratings (4.8 vs 4.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do CallView 360 and CallTrackingMetrics offer a free trial?
- Neither CallView 360 nor CallTrackingMetrics currently lists a free trial.
- What is the starting price of CallView 360 vs CallTrackingMetrics?
- CallView 360 starts at Contact for pricing. CallTrackingMetrics starts at $65 /month.
- What are the top alternatives to CallView 360?
- Top alternatives to CallView 360 include ResponseTap, AvidTrak, Calltracks, calltrak, TeleCapture.
- What are the top alternatives to CallTrackingMetrics?
- Top alternatives to CallTrackingMetrics include CallRail, Calltracks, Callcap, calltrak, TeleCapture.