AI-Powered Call Tracking & Conversation Intelligence Software
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Starts from $65/month when yearly, also offers free forever plan
CallTrackingMetrics has completely transformed how I manage and evaluate inbound call performance across my marketing channels. As a digital marketer, I rely heavily on attribution data, and the platform’s dynamic number insertion and keyword-level tracking have made ROI reporting much more accurate. What really stands out is how smoothly it integrates with ...Read more
CallTrackingMetrics offers dynamic number insertion and keyword-level tracking, making it easy for marketers to measure exactly which channels and campaigns are driving phone conversions.
The platform allows businesses to automatically record calls and gain deep insights into call duration, engagement, and caller behavior for quality assurance and training.
It integrates with major CRMs like Salesforce and marketing tools like Google Ads and HubSpot, streamlining workflows and unifying lead data across systems.
With features like geo-routing and time-of-day rules, businesses can direct calls intelligently to ensure the right agent answers at the right time.
While feature-rich, some advanced functions like automation workflows and call scoring require time and training to fully implement.
The tool is primarily focused on voice interactions and may not be ideal for businesses that rely heavily on live chat, email, or social messaging for customer engagement.
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AU
Anonymous User
12/06/23
"Excellent Service and Excellent Customer Service"
What do you like best about CallTrackingMetrics? I was looking for advanced call tracking software for a lead generation website I manage. CTM offered everything I need plus more. They included very helpful onboarding with domestic english speaking support reps. Their customer support is outstanding. Also Tony Glass was exceptional with fielding sales and general support questions.
TR
Thomas R
08/09/23
"CTM Review - Advance Online"
What do you like best about CallTrackingMetrics? The ability to easily purchase numbers at a cheap rate What do you dislike about CallTrackingMetrics?
SB
stephen b
07/12/23
"Great system for measuring lead source attribution for phone calls, forms, etc."
What do you like best about CallTrackingMetrics? The setup and connections between systems are straight forward and work. Debugging issues is made easier with the various logging and functionality.
DK
Daniel K
07/03/23
"I love ctm it helps so much"
What do you like best about CallTrackingMetrics? Auto dialer and it is so easy to use as far as making calls What do you dislike about CallTrackingMetrics?
GM
Gary M
06/09/23
"Call Tracking Metrics has been instrumental in the success of our company."
What do you like best about CallTrackingMetrics? Being able to get real-time data on the productivity of our reps with the Real-Time Agents report. We're able to manage office efficiency the same as we do our field Team members' efficiencies.
AU
Anonymous User
06/06/23
"Great tool for anyone with a phone center."
What do you like best about CallTrackingMetrics? Able to listen to calls and coach my team to success. What do you dislike about CallTrackingMetrics?
MJ
Matthew J
05/10/23
"Utilizing CallTracking Metrics to review calls"
What do you like best about CallTrackingMetrics? Being able to listen to the calls at any time and the ability to score them so when looking at an overview it's easy to determine the quality of the calls
JR
James R
05/09/23
"A Swiss army knife of call tracking, call monitoring, and quality grading"
What do you like best about CallTrackingMetrics? Calltrackingmetrics has been an easy to use, but incredibly robust tool to monitor our digital marketing efforts. It has allowed me to better partner with clients over the years to provide increased insight and better quality leads.
AU
Anonymous User
05/09/23
"Works great"
What do you like best about CallTrackingMetrics? The implementation is easy and seamless, never had an issue What do you dislike about CallTrackingMetrics?
AU
Anonymous User
05/09/23
"A simple and a reliable system to manage all your call tracking relating requirements!"
What do you like best about CallTrackingMetrics? The SImplicity of CallTrackingMetrics system and superb support care is what I love the best when it comes to CallTrackingMetrics. The system is very easy to use, most of the time self-explanatory and whenever you need additional help the very supportive support staff is always there for you. In my work life, I deal with them almost daily and I can fearlessly say the best customer care ever!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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