CallView 360 Review: Is It The Right Inbound Call Tracking Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
CallView 360 offers custom pricing plan
Overview
Pricing
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is CallView 360?
CallView 360 is inbound call tracking software that uses acoustical analysis algorithms to detect, count, and report on incoming inbound calls. It is a computer telephony integration add-on module for a call center solution that installs within Microsoft Dynamics CRM. CallView 360 tracks the details of each call including info like caller ID, company name/employee name, number dialed as well as date and time, length of each call and more.
Pricing
CallView 360 offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
CallView 360 Software Demo
CallView 360 was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider CallView 360
- Use cases
- Call centers, Customer support teams, Sales teams using Microsoft Dynamics CRM
- Team types
- Call center managers, CRM administrators
- Company size
- Medium Business, Large Enterprises
- Workflow style
- Enterprise-focused and process-heavy
- Setup complexity
- High
Why teams choose CallView 360
Deep integration with Microsoft Dynamics CRM
Detailed call tracking including caller ID and call metadata
Accurate inbound call detection using acoustical analysis
Is CallView 360 right for you?
Best for call centers needing deep Microsoft Dynamics CRM call tracking integration.
Choose CallView 360 if
- You operate a medium to large call center using Microsoft Dynamics CRM.
- You require detailed inbound call data including caller ID and call metadata.
- You need accurate call detection powered by acoustical analysis algorithms.
Consider alternatives if
- Your organization does not use Microsoft Dynamics CRM as your CRM platform.
- You are a small business without dedicated call center infrastructure or technical resources.
What buyers should know before shortlisting CallView 360
CallView 360 provides robust call tracking capabilities, especially for organizations already using Microsoft Dynamics CRM. Its detailed analytics help businesses optimize their call handling processes.
CallView 360 pros and cons
- CallView 360 pros
Deep integration with Microsoft Dynamics CRM
Detailed call tracking including caller ID and call metadata
Accurate inbound call detection using acoustical analysis
- CallView 360 cons
Limited to users of Microsoft Dynamics CRM
Pricing is quotation based and not publicly available
Ready to try it?
Get started with CallView 360
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare CallView 360 side-by-side with top Inbound Call Tracking Software alternatives.
What is the pricing of CallView 360?
CallView 360 uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
CallView 360 reviews and ratings
Buyer sentiment
Users rate CallView 360 highly for its integration and call tracking accuracy but feedback is limited due to few reviews.
What buyers like
- Integration with Microsoft Dynamics CRM
- Call tracking accuracy
- Detailed call reporting
Common complaints
- Limited user feedback
- Lack of pricing transparency
What users are saying
IA
Industry Analyst / Tech Writer in Computer Software
06/01/20
Reliable
What do you like best? It allows for me to plan my business calls better, I'm able to see and monitor who I'm calling and who is calling me. If ...
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UI
User in Consumer Services
07/24/18
CallView 360 Rocks!
What do you like best? CallView 360 has helped make my job easier by providing thorough reports that show Everything i needed to know about my ...
Read more
AI
Administrator in Marketing and Advertising
06/07/16
Works Great!
What do you like best? The set up was extremely easy. I called in and was greeted with expertise! What do you dislike? I haven't had any issues ...
Read more
CallView 360 security and data handling
Key compliance certifications and security features for IT and security teams evaluating CallView 360.
Developer & data
Alternatives to CallView 360
CallView 360 Support Options
Frequently Asked Questions About CallView 360
Common questions buyers ask before choosing CallView 360.
CallView 360 is a strong fit if: You operate a medium to large call center using Microsoft Dynamics CRM.; You require detailed inbound call data including caller ID and call metadata.. Consider alternatives if: Your organization does not use Microsoft Dynamics CRM as your CRM platform.; You are a small business without dedicated call center infrastructure or technical resources..
Buyers commonly note the following limitations of CallView 360: Limited to users of Microsoft Dynamics CRM; Pricing is quotation based and not publicly available; Requires technical setup as an add-on module.
Some top alternatives to CallView 360 includes ResponseTap, AvidTrak, Calltracks, calltrak and TrackBiz.
CallView 360 offers Quotation Based pricing model
The starting price is not disclosed by CallView 360. You can visit CallView 360 pricing page to get the latest pricing.
Ready to try it?
Get started with CallView 360
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].