Which is better, BigPanda or xMatters?

xMatters edges out BigPanda based on user ratings across 897 reviews. That said, the best pick depends on your workflow — BigPanda may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between BigPanda and xMatters?

Key differences between BigPanda and xMatters include pricing (BigPanda starts at undisclosed vs xMatters at $16); free trial availability (xMatters offers one, BigPanda does not). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both BigPanda and xMatters offer a Free trial?

xMatters offers Free Trial, but BigPanda does not.

Who are the typical users of BigPanda?

BigPanda is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of xMatters?

xMatters is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of BigPanda and xMatters?

The starting price of xMatters is $16/User/Month. Pricing for BigPanda is unavailable.

What are the best alternatives to BigPanda?

Some top alternatives to BigPanda include Freshservice, PagerDuty, Opsgenie, Moogsoft, AlertOps.

What are the best alternatives to xMatters?

Some top alternatives to xMatters include Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie, AlertOps.

BigPanda vs xMatters Comparison

Last updated: May 18, 2026

BigPanda

4.0(90 reviews)

Starting at Contact for pricing

Large Enterprises
Medium Business

BigPanda is a incident management software. This innovative software helps businesses collaborate, communicate and act faster to resolve critical incidents and increase business resiliency. Whether it is a workplace viol…

View Pricing Read Reviews

xMatters

4.4(897 reviews)

Starting at $16 /User/Month

Free Trial
Large Enterprises
Medium Business

xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize actions, and uncover meaningful opp…

View Pricing Read Reviews

xMatters leads on user satisfaction with a 4.4-star rating across 897 reviews.

SpotSaaS Analysis

BigPandaxMatters

The core difference between BigPanda and xMatters lies in BigPanda's focus on collaborative incident management and alert correlation, while xMatters emphasizes automated workflows and integrations for incident response. Ideal buyers for BigPanda are IT teams that prioritize quick root cause identification, whereas xMatters is suited for organizations seeking streamlined automation in their incident management processes.

- Best for IT teams needing fast incident management - Strong alert correlation capabilities - Ideal for medium to large enterprises - Focus on collaborative cross-team escalation - Unified platform for incident resolution - No listed pricing

- Best for IT teams requiring automation - Integrated incident management workflows - Supports multiple IT system integrations - Ideal for medium to large enterprises - Enhances incident response times - Priced at $16

BigPanda vs xMatters — at a glance

Feature	BigPanda	xMatters
Rating	4.0 / 5	4.4 / 5
Reviews	90	897
Starting price	Contact for pricing	$16 /User/Month
Free trial	No	Yes
Free version	No	No
Best for	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business
Category	Incident Management Software	Incident Management Software
Platforms	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	Available
Support modes	24/7 (Live rep), Online	24/7 (Live rep), Business Hours, Online
Certifications	SOC 2, GDPR, ISO 27001	SOC 2, GDPR, ISO 27001
Data residency	Global	Global

Key differences between BigPanda and xMatters

Pricing: xMatters starts at $16 /User/Month. BigPanda pricing is not publicly listed.
Free trial: xMatters offers a free trial; BigPanda does not.
User satisfaction: xMatters scores higher with a 4.4-star average.
Deployment: BigPanda supports SaaS/Web/Cloud; xMatters supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

BigPanda vs xMatters — find the better fit before you commit.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	BigPanda (72) Talk to an expert Talk to an expert	xMatters (257) Talk to an expert Talk to an expert

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

BigPanda

Best for IT teams needing fast, collaborative critical incident management.

Choose if

You require strong alert correlation to quickly identify root causes.
Your teams need a unified platform for cross-team incident escalation.
You are a medium or large enterprise with flexible, configurable workflows.

Consider alternatives if

You need extensive report customization and calendar integrations.
You want a simple, out-of-the-box solution with minimal learning curve.

xMatters

Best for IT teams needing automated, integrated incident management workflows.

Choose if

You require automated workflows and alerts to improve incident response times.
Your organization needs multiple integration options with existing IT systems.
You want diverse alerting channels to ensure critical information delivery.

Consider alternatives if

You need highly customizable individual alert preferences, such as alert sounds.
You prefer simple, minimal alerting without complex workflow automation.

BigPanda: Best for IT teams needing fast, collaborative critical incident management. xMatters: Best for IT teams needing automated, integrated incident management workflows.

Description	BigPanda is a incident management software. This innovative software helps businesses collaborate, communicate and act faster to resolve critical incidents and increase business resiliency. ... Read More about BigPanda	xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More about xMatters
Entry Level Pricing	Not Available	Starts from $16
Free Trial Availability	No free trial	Free Trial available
Spotsaas Score What's this? ↗	8.5/10	9.4/10
User Ratings Based on verified Spotsaas reviews	4 (90)	4.4 (897)
Best Company Size	Medium BusinessLarge Enterprises	Medium BusinessLarge Enterprises
	Get pricing help	Get pricing help

Software Demo

Demo

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

How do BigPanda and xMatters Compare on Features?

Total Features	6 Features	9 Features
Unique Features	No unique features	No unique features
	Get Quote	Get Quote

Compare BigPanda and xMatters on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	Not Available	$16
Pricing Plans	Not Available	Not Available
Pricing Page	Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Individuals Freelancers	Large Enterprises Medium Business Small Business Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get help choosing	Get help choosing

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	✓ Yes
GDPR	✓ Yes	✓ Yes
ISO 27001	✓ Yes	✓ Yes
Single Sign-On (SSO)	✓ Yes	✓ Yes
Multi-Factor Auth (MFA)	✓ Yes	✓ Yes
Data Encryption	✓ Yes	✓ Yes
Audit Logs	✓ Yes	✓ Yes
Data Residency	🌐 Global	🌐 Global

BigPanda User Reviews & Rating Comparison

User Ratings	4 (based on 90 reviews)	4.4 (based on 897 reviews)
Rating Distribution	66 4 1 1 0	192 61 4 0 0
Spotsaas Editor’s POV generated by AI	Buyer sentiment Overall positive sentiment highlights BigPanda's effective alert correlation and incident management, though some users note areas for improvement in customization and usability. What buyers like Alert correlation User-friendly interface Cross-team collaboration Common complaints Bugs and stability issues Limited customization options	Buyer sentiment Users generally find xMatters reliable and efficient for incident management, praising its integrations and alerting capabilities while noting some usability and customization limitations. What buyers like Ease of use Workflow automation Integration capabilities Common complaints Complexity of search and schedule setup Limited alert customization
Pros and Cons	Alert correlation to quickly identify root causes and reduce resolution time User-friendly interface and dashboard for incident management Facilitates cross-team collaboration and unified incident escalation Occasional bugs causing temporary frustrations Limited customization options such as report integration and calendar view	Automates workflows and alerts to save time and ensure timely responses Offers multiple integration options with existing systems Provides diverse alert devices and communication channels Search function and schedule setup can be confusing Limited customization for individual alert preferences like sounds
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	Rise Broadband TiVo Autodesk	Accenture Viasat Principal

Media and Screenshots

Screenshots	3 Screenshots	1 Screenshots
Videos	3 Videos	3 Videos

Top Alternatives to BigPanda and xMatters in 2026

Alternatives	Freshservice 4.4 PagerDuty 4.5 Opsgenie 4.5	Freshservice 4.4 Ivanti Service Manager 3.8 PagerDuty 4.5

Frequently asked questions

Which is better, BigPanda or xMatters?: xMatters edges out the other on user ratings (4.4 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do BigPanda and xMatters offer a free trial?: xMatters offers a free trial. BigPanda does not.
What is the starting price of BigPanda vs xMatters?: BigPanda starts at Contact for pricing. xMatters starts at $16 /User/Month.
What are the top alternatives to BigPanda?: Top alternatives to BigPanda include Freshservice, PagerDuty, Opsgenie, Moogsoft, AlertOps.
What are the top alternatives to xMatters?: Top alternatives to xMatters include Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie, AlertOps.

BigPanda vs xMatters Comparison

BigPanda

xMatters

BigPanda vs xMatters — at a glance

Key differences between BigPanda and xMatters

BigPanda vs xMatters — find the better fit before you commit.

BigPanda

xMatters

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Best Company Size

Software Demo

Demo

Get shortlist help from a software advisor

How do BigPanda and xMatters Compare on Features?

Compare BigPanda and xMatters on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

BigPanda User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to BigPanda and xMatters in 2026

Related Blogs and Articles for Incident Management Software

Frequently asked questions