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Last updated:

9.4

Spot Score

xMatters - Incident Management Software

xMatters Pricing Plans & Top Alternatives in 2026

Transform incidents into opportunities for growth.

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User Ratings

Trusted by 254,745+ software buyers annually.

Main Features

  • Audit Trail
  • Disaster Recovery
  • Enriched Notifications
  • Incident Prioritization

Pricing

  • Starts from $16/User/Month, also offers free forever plan

  • Free Trial available

Start Free Trial

xMatters Pricing

Claim a Free Trial
"Automates workflows and alerts, saving time and ensuring timely responses to issues."

Free Trial

✓ Available

Starting Price

$16 / /User/Month

Free Plan

✓ Free forever

Pricing Model

Free TrialFreemiumSubscription

No credit card required · Cancel anytime · Free trial included

Claim a Free Trial

xMatters Pricing Plans Explained

FREE

Individuals & small teams
  • Up to 10 users

  • Unlimited Mobile Push & Email Notifications

  • Expand child menu

  • Unlimited Integrations

  • Expand child menu

  • Flow Designer

  • Expand child menu

  • 6 Preset Roles

Show more +

BASE

$39

/User/Month

Growing teams (10–50 people)
  • Includes Starter Plan features, plus

  • 100 SMS & 20 Voice Notifications Per User/Mo

  • Expand child menu

  • Non-Prod Instance

  • Expand child menu

  • Unlimited Custom Roles

  • Expand child menu

  • Post Mortem Timeline Reporting

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ADVANCED

$59

/User/Month

Large teams & enterprises
  • Includes Base Plan features, plus

  • Unlimited SMS & Voice Notifications Per User/Mo

  • Expand child menu

  • 2 Non-Prod Instances

  • Expand child menu

  • Unlimited Data Access

  • Expand child menu

  • DevOps, MIM & Change Playbooks

Show more +

Need a plan for 50+ users?

Get volume pricing, dedicated onboarding, and a custom contract. Switching from another tool? xMatters supports data import to get you set up quickly.

Talk to Sales →

Pricing sourced from xMatters's official website as of May 2026. For the latest pricing, visit their website.

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Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, xMatters offers a free trial — no credit card required. You can test core features before committing to a paid plan.

xMatters offers Free Trial, Freemium, Subscription pricing. Plans start from $16//User/Month.

The starting price of xMatters is $16/User/Month

Yes, xMatters offers a free plan (Freemium) so you can start using core features at no cost. Paid plans unlock advanced functionality.

Most subscription-based tools including xMatters offer a discount when you choose annual billing over monthly. Annual plans typically save 15–40% compared to paying month-to-month. Check xMatters's for exact savings.

Most SaaS products including xMatters allow you to cancel your subscription at any time. For monthly plans, cancellation typically takes effect at the end of the current billing cycle. For annual plans, refund policies vary — check xMatters's terms or contact their support team for details.

xMatters offers a free tier or trial that works well for small teams and startups just getting started. As you grow, paid plans provide more capacity and advanced features.

Help & Contact

xMatters Support Options

Customer Service24/7 (Live rep)Business HoursOnline
LocationSan Ramon, California

Connect with xMatters

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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