ALVAO Service Desk vs Apptivo vs Bigin by Zoho CRM Comparison
ALVAO Service Desk
Starting at $3 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
ALVAO Service Desk is a powerful tool for internal service teams, designed for ease of use and fostering effective communication. This software solution enables companies to gain an effective look into their workload wit…
Apptivo
Starting at $8 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Apptivo is a web-based and mobile app based CRM that allows you to manage all of your contacts, prospects, opportunities, companies and deals in one single place. Apptivo's smart features can be flexibly configured to as…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…
ALVAO Service Desk leads on user satisfaction with a 4.6-star rating across 24 reviews.
ALVAO Service Desk vs Apptivo vs Bigin by Zoho CRM — at a glance
| Feature | ALVAO Service Desk | Apptivo | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | 4.6 / 5 | 4.1 / 5 | 4.3 / 5 |
| Reviews | 24 | 145 | 119 |
| Starting price | $3 /User/Month | $8 /User/Month | $7 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business | Small Business |
| Category | Service Desk Software | CRM Software | CRM Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | GDPR | — | — |
| Data residency | US | US | Global |
Key differences between ALVAO Service Desk and Apptivo
- Pricing: ALVAO Service Desk starts at $3 /User/Month, while Apptivo starts at $8 /User/Month.
- Target audience: ALVAO Service Desk is built for Large Enterprises and Medium Business, while Apptivo targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: ALVAO Service Desk scores higher with a 4.6-star average.
- Deployment: ALVAO Service Desk supports SaaS/Web/Cloud; Apptivo supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare ALVAO Service Desk vs Apptivo vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for medium-sized IT teams needing intuitive, integrated service desk software.
- You require seamless integration with Microsoft Teams and Azure DevOps.
- Your organization values a user-friendly interface for both support staff and end-users.
- You need a flexible, configurable workflow to manage multiple departments effectively.
- Your team needs extensive graphical interface customization beyond basic options.
- Access to the service desk via a native mobile app is critical for your operations.
Freelancers / Consultants, Large Enterprises, Medium Business
Small Business
ALVAO Service Desk typically suits Large Enterprises and Medium Business. Apptivo tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ALVAO Service Desk is a powerful tool for internal service teams, designed for ease of use and fostering effective communication. This software solution enables companies to gain an ... Read More about ALVAO Service Desk | Apptivo is a web-based and mobile app based CRM that allows you to manage all of your contacts, prospects, opportunities, companies and deals in one single place. Apptivo's smart features ... Read More about Apptivo | Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM |
|---|---|---|---|
Entry Level Pricing |
|
|
|
Free Trial Availability | |||
Spotsaas ScoreWhat's this? ↗ | Not Available | 8.8/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50 to 1,000 employeesMedium Business | — | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Ticket Management: With ALVAO Service Desk, you can effortlessly track and manage support requests, ensuring that no issue goes unnoticed. This means your team can focus on solving problems rather than juggling tasks.
- Enhanced Collaboration Tools: ALVAO fosters a collaborative environment by enabling teams to communicate effectively within the platform. You’ll find that information sharing becomes more intuitive, leading to quicker resolutions and happier customers.
- Customizable Workflows: We understand that each organization has unique needs. ALVAO allows for tailored workflows that fit your operational processes, making it easier for you to adapt the system as your business evolves.
No key benefits available yet.
No key benefits available yet.
Best fit
- 50 to 1,000 employees
- IT Services, Healthcare, Education, Government, and Consulting
- IT Support Managers, Help Desk Technicians, Service Desk Analysts, and IT Operations Managers
No best-fit guidance available yet.
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Users may seek alternatives to ALVAO Service Desk if they require more customizable workflows or ticket management features that better align with their specific organizational needs and processes.
- Organizations looking for more robust integration options with existing tools and software may consider alternatives that provide seamless connectivity with their preferred platforms.
- Cost-sensitive users might explore alternatives to ALVAO Service Desk that offer comparable features at a lower price point, ensuring they stay within budget without sacrificing functionality.
No alternatives guidance available yet.
No alternatives guidance available yet.
Software Demo
Demo |  ALVAO Service Desk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
How do ALVAO Service Desk, Apptivo and Bigin by Zoho CRM Compare on Features?
Total Features | 0 Features | 10 Features | 10 Features |
|---|---|---|---|
Unique Features | No features | No unique features | No unique features |
Get Quote | Get Quote |
Compare ALVAO Service Desk, Apptivo and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | |||
|---|---|---|---|
Starting From |
|
|
|
Pricing Plans |
|
| |
Pricing Page |  |  |  |
Other Details
Organization Types supported |
|
|
|
|---|---|---|---|
Platforms Supported |
|
|
|
Modes of support |
|
|
|
API Support |
|
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
ALVAO Service Desk vs Apptivo User Reviews & Rating Comparison
User Ratings | |||
|---|---|---|---|
Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, effective integrations, and streamlined communication, with some concerns about customization and mobile access. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 164 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like
Common complaints
|
Pros and Cons |
|
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  HARTMANN  Smartwings  LINET | No Customers information available. |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
|---|
Media and Screenshots
Screenshots |  6 Screenshots |  2 Screenshots |
|---|---|---|
Videos | No videos available. |  2 Videos |
Alternatives
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Crm Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ALVAO Service Desk or Apptivo?
- ALVAO Service Desk edges out the other on user ratings (4.6 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ALVAO Service Desk and Apptivo offer a free trial?
- Yes, both ALVAO Service Desk and Apptivo offer a free trial.
- What is the starting price of ALVAO Service Desk vs Apptivo?
- ALVAO Service Desk starts at $3 /User/Month. Apptivo starts at $8 /User/Month.
- What are the top alternatives to ALVAO Service Desk?
- Top alternatives to ALVAO Service Desk include Apptivo, Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk.
- What are the top alternatives to Apptivo?
- Top alternatives to Apptivo include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.