Aircall vs UJET vs 3CX Comparison
Aircall
Starting at $30 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Aircall is a contact center operations software designed to handle all of the company’s customer relationship services and enhance customer service experience. This contact center tool provides a full suite of features f…
UJET
Starting at Contact for pricing
- Medium Business
- Small Business
UJET is a contact center operations' software application designed to re-invent the way contact centers are managed through integrated case management, sales force automation and soft phone capabilities. Its provide a fl…
3CX
Starting at $175 /Year
- Large Enterprises
- Medium Business
3CX is a powerful cloud-based contact center solution designed for companies of all sizes. The software-based solution delivers an exceptional user experience across all platforms, and can be deployed on premise or in th…
UJET leads on user satisfaction with a 4.7-star rating across 639 reviews.
Aircall vs UJET vs 3CX — at a glance
| Feature | Aircall | UJET | 3CX |
|---|---|---|---|
| Rating | 4.1 / 5 | 4.7 / 5 | 4.5 / 5 |
| Reviews | 801 | 639 | 626 |
| Starting price | $30 /User/Month | Contact for pricing | $175 /Year |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Contact Center Operations Software | Contact Center Operations Software |
| Integrations | 10+ apps | — | — |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | — | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | — |
| Certifications | SOC 2, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR | GDPR |
| Data residency | Global | Global | Global |
Key differences between Aircall and UJET
- Pricing: Aircall starts at $30 /User/Month. UJET pricing is not publicly listed.
- Free trial: Aircall offers a free trial; UJET does not.
- Target audience: Aircall is built for Freelancers / Consultants and Large Enterprises, while UJET targets Medium Business and Small Business.
- User satisfaction: UJET scores higher with a 4.7-star average.
- Deployment: Aircall supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; UJET supports SaaS/Web/Cloud.
Compare Aircall vs UJET vs 3CX — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Free PDF comparison
Download this Aircall vs UJET vs 3CX comparison
Get the full side-by-side as a PDF — these picks plus the top Contact Center Operations Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
Biggest differences
Start here before you go deeper into features.
Best for mid-sized sales and support teams needing seamless CRM call integration.
- You need robust international calling with local and toll-free numbers in 100+ countries.
- Your team relies on deep integrations with Salesforce, HubSpot, Zendesk, or Intercom.
- You want built-in real-time call monitoring features like live listening, whisper, and call barge.
- You are a very small business or solo operator with a limited budget.
- You require advanced AI-driven analytics and reporting without paying extra subscriptions.
Best for scalable contact center operations boosting efficiency and reducing costs.
- You need integrated case management with soft phone capabilities in one platform
- Your contact center requires scalable solutions to improve employee productivity
- You want to significantly reduce operating expenses through automation
- You require transparent, out-of-the-box pricing without custom quotes
- Your company is a large enterprise with complex legacy systems needing turnkey solutions
Best for flexible, cloud or on-premise contact center solutions for SMBs.
- You need a hybrid deployment option combining cloud and on-premise setups.
- Your team values an intuitive interface with advanced softphone capabilities.
- You operate a small to medium-sized customer support, sales, or IT helpdesk center.
- Your organization requires highly customized, enterprise-level telephony integrations.
- You lack readiness for cloud or on-premise infrastructure deployment.
Aircall: Best for mid-sized sales and support teams needing seamless CRM call integration. UJET: Best for scalable contact center operations boosting efficiency and reducing costs.
Description | Aircall is a contact center operations software designed to handle all of the company’s customer relationship services and enhance customer service experience. This contact center tool ... Read More about Aircall | UJET is a contact center operations' software application designed to re-invent the way contact centers are managed through integrated case management, sales force automation and soft phone ... Read More about UJET | 3CX is a powerful cloud-based contact center solution designed for companies of all sizes. The software-based solution delivers an exceptional user experience across all platforms, and can ... Read More about 3CX |
|---|---|---|---|
Entry Level Pricing |
|
|
|
Free Trial Availability |
|
| |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 51-500 employees500+ employees | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Scalable International Calling: Aircall supports local and toll-free numbers in 100+ countries, enabling global business reach without additional telecom complexity, which is ideal for companies expanding internationally.
- Robust Analytics & Performance Insights: Built-in dashboards and reports provide visibility into call volume, handle times, missed calls, and agent performance. These insights help teams optimize operations and improve customer experience.
- Enhanced Team Collaboration: Shared call inboxes, tagging, call comments, and call monitoring features help teams work together more effectively. Managers can listen in, coach with whisper, and improve performance in real time.
No key benefits available yet.
No key benefits available yet.
Best fit
- 500+ employees
- Sales, Customer Support, SaaS, E-commerce, Technology, Financial Services, Healthcare, Real Estate, Professional Services, Contact Centers
- Sales Manager, Support Manager, Customer Success Manager, Call Center Manager, Operations Manager, Revenue Operations Manager, Head of Sales, Head of Support, Founder, IT Manager
No best-fit guidance available yet.
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Very large enterprises with complex telecom setups or custom contact center requirements may require more customizable UCaaS solutions than Aircall’s standard tiers.
- As a cloud-only solution, Aircall requires solid internet connectivity. Businesses in regions with unreliable internet may opt for hybrid or on-premise systems for consistent uptime.
- Aircall’s advanced analytics and AI tools are strong, but they may be more than what basic users need. Teams seeking a simple cloud phone system with fewer bells and whistles might choose lighter alternatives.
No alternatives guidance available yet.
No alternatives guidance available yet.
Software Demo
Demo |  3CX has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do Aircall, UJET and 3CX Compare on Features?
Total Features | 7 Features | 0 Features | 0 Features |
|---|---|---|---|
Unique Features | No unique features | No features | No features |
Get Quote | Get Quote | Get Quote |
Compare Aircall, UJET and 3CX on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | |||
|---|---|---|---|
Starting From |
|
|
|
Pricing Plans |
|
|
|
Pricing Page |  | Pricing information not available |  |
Other Details
Organization Types supported |
|
|
|
|---|---|---|---|
Platforms Supported |
|
|
|
Modes of support |
|
|
|
API Support |
|
|
|
Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes | — |
|---|---|---|---|
HIPAA | ✗ No | ✓ Yes | — |
GDPR | ✓ Yes | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global | 🌐 Global |
Aircall vs UJET User Reviews & Rating Comparison
User Ratings | |||
|---|---|---|---|
Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate Aircall's ease of use, strong integrations, and international calling features, though some note cost and advanced feature limitations. What buyers like
Common complaints
| Buyer sentiment Buyers generally rate UJET highly for its efficiency and productivity improvements but note the lack of pricing transparency. What buyers like
Common complaints
| Buyer sentiment Users generally rate 3CX highly for its flexible deployment and user-friendly interface, though some desire clearer pricing and more advanced features. What buyers like
Common complaints
|
Pros and Cons |
|
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
|---|
List of Customers
Customers |  Subsync  Infinityn  KOHO | No Customers information available. | No Customers information available. |
|---|
Media and Screenshots
Screenshots |  3 Screenshots | No screenshots available. |  7 Screenshots |
|---|---|---|---|
Videos |  3 Videos |  2 Videos | No videos available. |
Alternatives
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Aircall or UJET?
- UJET edges out the other on user ratings (4.7 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Aircall and UJET offer a free trial?
- Aircall offers a free trial. UJET does not.
- What is the starting price of Aircall vs UJET?
- Aircall starts at $30 /User/Month. UJET starts at Contact for pricing.
- What are the top alternatives to Aircall?
- Top alternatives to Aircall include Novanet Cloud Contact Center, CloudTalk, HoduCC, Call Center Studio, Dialpad Contact Center.
- What are the top alternatives to UJET?
- Top alternatives to UJET include Novanet Cloud Contact Center, contactSPACE, Call Center Studio, Dialpad Contact Center, VCC Live.