3CX Review: Is It The Right Contact Center Operations Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
GDPRStarts from $175 / Year, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
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What is 3CX?
3CX is a powerful cloud-based contact center solution designed for companies of all sizes. The software-based solution delivers an exceptional user experience across all platforms, and can be deployed on premise or in the Cloud. With cutting edge softphones and an intuitive interface, the 3CX system brings to life a complete contact center solution.
Pricing
Starts from $175 / Year
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSSO & MFA supported
Data residency:Global
3CX Screenshots
3CX was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider 3CX
- Use cases
- Customer support centers, Sales call centers, IT helpdesk operations
- Team types
- Contact center agents, Customer service managers
- Company size
- Small Business, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose 3CX
Cloud-based deployment with on-premise option
Intuitive user interface with cutting edge softphones
Strong multi-platform user experience
Is 3CX right for you?
Best for flexible, cloud or on-premise contact center solutions for SMBs.
Choose 3CX if
- You need a hybrid deployment option combining cloud and on-premise setups.
- Your team values an intuitive interface with advanced softphone capabilities.
- You operate a small to medium-sized customer support, sales, or IT helpdesk center.
Consider alternatives if
- Your organization requires highly customized, enterprise-level telephony integrations.
- You lack readiness for cloud or on-premise infrastructure deployment.
What buyers should know before shortlisting 3CX
3CX stands out with its cloud-based architecture and user-friendly design. It caters to businesses of all sizes, making it a versatile choice for contact center operations.
3CX pros and cons
- 3CX pros
Cloud-based deployment with on-premise option
Intuitive user interface with cutting edge softphones
Strong multi-platform user experience
- 3CX cons
Lack of publicly available pricing details
Potential complexity in setup for non-technical users
Ready to try it?
Get started with 3CX
Try the free plan and upgrade when ready.
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See how it stacks up
Compare 3CX side-by-side with top Contact Center Operations Software alternatives.
What is the pricing of 3CX?
3CX Pricing Plans
StartUp Free
Hosted on Cloud
1 Ring Group
1 Auto Attendant
3CX Talk / Meet Links
Mobile & Desktop Apps
Show more +
StartUp Pro
$175
/Year
Includes features of StartUp Free plan, plus
Choose SIP Trunk
Multi-level IVR
Call Queues
Busy Lamp Field (BLF)
Show more +
Dedicated Pro
$295
/Year
Dedicated Hosted Instance (Hosting cost included)
Includes features of StartUp Free plan, plus
Microsoft 365 Integration
CRM Integration
Call Recording
Show more +
Dedicated Enterprise
$330
/Year
Includes features of Dedicated Pro plan, plus
Skill-based Routing
Start / Stop Call Recording Rights
Video Conferencing (Up to 250 participants)
Custom IP Phone Logo
3CX reviews and ratings
Buyer sentiment
Users generally rate 3CX highly for its flexible deployment and user-friendly interface, though some desire clearer pricing and more advanced features.
What buyers like
- Ease of use
- Deployment flexibility
- Multi-platform support
Common complaints
- Pricing transparency
- Feature depth
Are you using 3CX?
What users are saying
WT
Winston T
12/19/23
"3CX, simply for communications at its best."
What do you like best about 3CX? 3CX is pretty much easy to use, both in the front end and in the admin end. Before, we tend to setup like for hours ...
Read more
JV
Juan V
11/01/23
"Most optimized VOIP on the market"
What do you like best about 3CX? What I like the best about 3CX is how simple to set up and use across multiple devices seamlessly allows you to take ...
Read more
SS
Shweta S
10/23/23
"A multiplatform softphone application"
What do you like best about 3CX? Easy to install and you can connect with foreigners doest matter where are you, it also installable on windows and ...
Read more
TD
Tapas D
09/08/23
"3cx calling software is great for consultant and customer support"
What do you like best about 3CX? The call quality and record of previous calls and timings is great. Also Manager can listen recording dusring or ...
Read more
JV
Jason V
09/06/23
"Amazing collaborative Tool"
What do you like best about 3CX? It's very good as a solution to collaborate with colleagues and easy to use. It acts as a replacement for a physical ...
Read more
SB
Shadi B
08/24/23
"A Transformative Solution in Business Telephony"
What do you like best about 3CX? Flexibility: 3CX can be hosted on-premises, in a private cloud, or directly by 3CX, providing options to suit various ...
Read more
- See if 3CX fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of 3CX?
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
Call recording is a software feature that records phone conversations and stores them for future reference. This feature is commonly used in…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
3CX security and data handling
Key compliance certifications and security features for IT and security teams evaluating 3CX.
Certifications
Security features
Developer & data
Alternatives to 3CX
3CX Support Options
Frequently Asked Questions About 3CX
Common questions buyers ask before choosing 3CX.
3CX is a Contact Center Operations Software. 3CX offers IVR Support, Call Recording, Call Monitoring, Automated Routing and many more functionalities.
3CX is a strong fit if: You need a hybrid deployment option combining cloud and on-premise setups.; Your team values an intuitive interface with advanced softphone capabilities.. Consider alternatives if: Your organization requires highly customized, enterprise-level telephony integrations.; You lack readiness for cloud or on-premise infrastructure deployment..
Buyers commonly note the following limitations of 3CX: Lack of publicly available pricing details; Potential complexity in setup for non-technical users; Limited information on advanced contact center features.
Some top alternatives to 3CX includes uContact, Call Center Studio, RingCentral Office, Dialpad Contact Center and RingCentral Engage Digital.
3CX offers Freemium, Subscription pricing models
The starting price of 3CX is $175/Year
Ready to try it?
Get started with 3CX
Get started with the free plan — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].