YesInsights vs Customer.guru vs Zonka Feedback Comparison
YesInsights
Starting at $20 /Month
- Free Trial
- Large Enterprises
- Medium Business
YesInsights is an intuitive and powerful NPS Software that aims to help companies manage their Net Promoter System with an easy-to-use Content Management System (CMS) that's fully integrated with the customer database an…
Customer.guru
Starting at $50 /Month
- Free Trial
- Large Enterprises
- Medium Business
Customer.guru is a tool that provides an easy way to create engaging surveys and take actionable feedback from multiple sources. A survey amp; customer feedback software designed for businesses, this application helps th…
Zonka Feedback
Starting at $24 /Month
- Free Trial
- Large Enterprises
- Medium Business
NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where customers can freely talk about bran…
YesInsights leads on user satisfaction with a 4.9-star rating across 26 reviews.
SpotSaaS Analysis
YesInsightsCustomer.guruZonka Feedback
The core difference between YesInsights and Customer.guru lies in their pricing and customization options, with YesInsights offering a more affordable and customizable solution for quick survey deployment, while Customer.guru focuses on simplicity and effectiveness at a higher price point. Ideal buyers for YesInsights are small to medium businesses seeking tailored survey experiences, whereas Customer.guru is suited for those prioritizing ease of use in tracking customer satisfaction.
- Best for small to medium businesses - Quick, customizable NPS surveys - Easy-to-use interface - Fast survey creation and deployment - Integrates with customer database - Price: $20
- Best for small to medium businesses - Simple, effective NPS surveys - User-friendly interface - Quick, easy survey setup - Efficient tracking of customer satisfaction - Price: $50
YesInsights vs Customer.guru vs Zonka Feedback — at a glance
| Feature | YesInsights | Customer.guru | Zonka Feedback |
|---|---|---|---|
| Rating | 4.9 / 5 | 4.4 / 5 | 4.7 / 5 |
| Reviews | 26 | 31 | 130 |
| Starting price | $20 /Month | $50 /Month | $24 /Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Online | Online | Business Hours, Online |
| Certifications | GDPR | GDPR | GDPR |
| Data residency | US | Global | Global |
Key differences between YesInsights and Customer.guru
- Pricing: YesInsights starts at $20 /Month, while Customer.guru starts at $50 /Month.
- User satisfaction: YesInsights scores higher with a 4.9-star average.
- Deployment: YesInsights supports SaaS/Web/Cloud; Customer.guru supports SaaS/Web/Cloud.
Compare YesInsights vs Customer.guru vs Zonka Feedback — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Free PDF comparison
Download this YesInsights vs Customer.guru vs Zonka Feedback comparison
Get the full side-by-side as a PDF — these picks plus the top NPS Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing quick, customizable NPS surveys.
- You want an easy-to-use interface for fast survey creation and deployment.
- You need customizable surveys integrated with your customer database and NPS dashboard.
- You prefer a simple, streamlined setup with minimal technical complexity.
- Your organization requires extensive third-party integrations for complex workflows.
- Your team needs advanced survey features and complex customizations without support.
Best for small to medium businesses needing simple, effective NPS surveys.
- You want quick, easy survey setup with a user-friendly interface.
- You need to track customer satisfaction and product feedback efficiently.
- You prefer cost-effective NPS surveys integrated seamlessly into email campaigns.
- Your enterprise requires extensive survey customization and complex integrations.
- You need advanced customer outreach beyond basic survey distribution.
Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
- You need flexible survey building with templates and advanced logic.
- Your team requires robust offline survey tools for data collection.
- You want strong API integration to customize data workflows.
- You require advanced AI-driven analytics for deep survey insights.
- You need comprehensive export options, especially full feedback PDFs.
YesInsights: Best for small to medium businesses needing quick, customizable NPS surveys. Customer.guru: Best for small to medium businesses needing simple, effective NPS surveys.
Description | YesInsights is an intuitive and powerful NPS Software that aims to help companies manage their Net Promoter System with an easy-to-use Content Management System (CMS) that's fully ... Read More about YesInsights | Customer.guru is a tool that provides an easy way to create engaging surveys and take actionable feedback from multiple sources. A survey amp; customer feedback software designed for ... Read More about Customer.guru | NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where ... Read More about Zonka Feedback |
|---|---|---|---|
Entry Level Pricing |
|
|
|
Free Trial Availability |
| ||
Spotsaas ScoreWhat's this? ↗ | 8.8/10 | 9.1/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do YesInsights, Customer.guru and Zonka Feedback Compare on Features?
Total Features | 16 Features | 16 Features | 28 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare YesInsights, Customer.guru and Zonka Feedback on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | |||
|---|---|---|---|
Starting From |
|
|
|
Pricing Plans |
|
|
|
Pricing Page |  |  |  |
Other Details
Organization Types supported |
|
|
|
|---|---|---|---|
Platforms Supported |
|
|
|
Modes of support |
|
|
|
API Support |
|
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | — | — |
Data Encryption | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
YesInsights vs Customer.guru User Reviews & Rating Comparison
User Ratings | |||
|---|---|---|---|
Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users overwhelmingly praise YesInsights for its ease of use, fast setup, and customizable survey capabilities, though some note limitations in integrations and complexity for new users. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, effective NPS tracking, and good customer support, tempered by some limitations in customization and outreach features. What buyers like
Common complaints
| Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like
Common complaints
|
Pros and Cons |
|
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Cisco  Samsung  IBM |  Leroy Merlin  SAP  BCG |
|---|
Media and Screenshots
Screenshots |  3 Screenshots | No screenshots available. |
|---|---|---|
Videos |  2 Videos |  3 Videos |
Alternatives
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, YesInsights or Customer.guru?
- YesInsights edges out the other on user ratings (4.9 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do YesInsights and Customer.guru offer a free trial?
- Yes, both YesInsights and Customer.guru offer a free trial.
- What is the starting price of YesInsights vs Customer.guru?
- YesInsights starts at $20 /Month. Customer.guru starts at $50 /Month.
- What are the top alternatives to YesInsights?
- Top alternatives to YesInsights include Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore, Thermostat.
- What are the top alternatives to Customer.guru?
- Top alternatives to Customer.guru include Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX.