YesInsights vs Customer.guru Comparison
YesInsights
Starting at $20 /Month
- Free Trial
- Large Enterprises
- Medium Business
YesInsights is NPS software for customer success and marketing teams that need to deploy one-click surveys quickly and track satisfaction scores over time. Its CMS lets teams manage survey campaigns and route responses t…
Customer.guru
Starting at $50 /Month
- Free Trial
- Large Enterprises
- Medium Business
Customer.guru is an NPS tracking tool used by SaaS founders and small customer success teams to embed Net Promoter Score surveys in transactional emails and monitor customer loyalty trends over time. It automates survey…
YesInsights leads on user satisfaction with a 4.8-star rating across 12 reviews.
Spotsaas Analysis
YesInsightsCustomer.guru
The core difference between YesInsights and Customer.guru lies in their pricing and customization options, with YesInsights offering a more affordable and customizable solution for quick survey deployment, while Customer.guru focuses on simplicity and effectiveness at a higher price point. Ideal buyers for YesInsights are small to medium businesses seeking tailored survey experiences, whereas Customer.guru is suited for those prioritizing ease of use in tracking customer satisfaction.
- Best for small to medium businesses - Quick, customizable NPS surveys - Easy-to-use interface - Fast survey creation and deployment - Integrates with customer database - Price: $20
- Best for small to medium businesses - Simple, effective NPS surveys - User-friendly interface - Quick, easy survey setup - Efficient tracking of customer satisfaction - Price: $50
YesInsights vs Customer.guru — at a glance
| Feature | YesInsights | Customer.guru |
|---|---|---|
| Rating | 4.8 / 5 | 4.6 / 5 |
| Reviews | 12 | 13 |
| Starting price | $20 /Month | $50 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Online | Online |
| Certifications | GDPR | GDPR |
| Data residency | US | Global |
Key differences between YesInsights and Customer.guru
- Pricing: YesInsights starts at $20 /Month, while Customer.guru starts at $50 /Month.
- User satisfaction: YesInsights scores higher with a 4.8-star average.
- Deployment: YesInsights supports SaaS/Web/Cloud; Customer.guru supports SaaS/Web/Cloud.
YesInsights vs Customer.guru — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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YesInsights vs Customer.guru: Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing quick, customizable NPS surveys.
- You want an easy-to-use interface for fast survey creation and deployment.
- You need customizable surveys integrated with your customer database and NPS dashboard.
- You prefer a simple, streamlined setup with minimal technical complexity.
- Your organization requires extensive third-party integrations for complex workflows.
- Your team needs advanced survey features and complex customizations without support.
Best for small to medium businesses needing simple, effective NPS surveys.
- You want quick, easy survey setup with a user-friendly interface.
- You need to track customer satisfaction and product feedback efficiently.
- You prefer cost-effective NPS surveys integrated seamlessly into email campaigns.
- Your enterprise requires extensive survey customization and complex integrations.
- You need advanced customer outreach beyond basic survey distribution.
YesInsights: Best for small to medium businesses needing quick, customizable NPS surveys. Customer.guru: Best for small to medium businesses needing simple, effective NPS surveys.
Description | YesInsights is NPS software for customer success and marketing teams that need to deploy one-click surveys quickly and track satisfaction scores over time. Its CMS lets teams manage survey ... Read More about YesInsights | Customer.guru is an NPS tracking tool used by SaaS founders and small customer success teams to embed Net Promoter Score surveys in transactional emails and monitor customer loyalty trends ... Read More about Customer.guru |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 8.8/10 | 9.1/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do YesInsights and Customer.guru Compare on Features?
Total Features | 16 Features | 16 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare YesInsights and Customer.guru on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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YesInsights vs Customer.guru: Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
YesInsights vs Customer.guru Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
GDPR | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
YesInsights User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users overwhelmingly praise YesInsights for its ease of use, fast setup, and customizable survey capabilities, though some note limitations in integrations and complexity for new users. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, effective NPS tracking, and good customer support, tempered by some limitations in customization and outreach features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
YesInsights and Customer.guru Customers
Customers | No Customers information available. |  Cisco  Samsung  IBM |
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Media and Screenshots
Screenshots |  3 Screenshots | No screenshots available. |
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Videos |  2 Videos |  3 Videos |
Top Alternatives to YesInsights and Customer.guru in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, YesInsights or Customer.guru?
- YesInsights edges out the other on user ratings (4.8 vs 4.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do YesInsights and Customer.guru offer a free trial?
- Yes, both YesInsights and Customer.guru offer a free trial.
- What is the starting price of YesInsights vs Customer.guru?
- YesInsights starts at $20 /Month. Customer.guru starts at $50 /Month.
- What are the top alternatives to YesInsights?
- Top alternatives to YesInsights include SmileBack, Customer.guru, Emojics, Promoter Ninja, GrowthScore.
- What are the top alternatives to Customer.guru?
- Top alternatives to Customer.guru include Emojics, YesInsights, Promoter Ninja, GrowthScore, SmileBack.