Trustmary vs Customer.guru vs Zonka Feedback Comparison
Trustmary
Starting at $190 /Month
- Free Trial
- Large Enterprises
- Medium Business
Trustmary is a highly scalable and robust trust and reputation system for the web. The solutions adds an extra layer of trust to any e-commerce platform, online search engine, social network or even a personal blog. A us…
Customer.guru
Starting at $50 /Month
- Free Trial
- Large Enterprises
- Medium Business
Customer.guru is a tool that provides an easy way to create engaging surveys and take actionable feedback from multiple sources. A survey amp; customer feedback software designed for businesses, this application helps th…
Zonka Feedback
Starting at $24 /Month
- Free Trial
- Large Enterprises
- Medium Business
NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where customers can freely talk about bran…
Trustmary leads on user satisfaction with a 4.6-star rating across 43 reviews.
SpotSaaS Analysis
TrustmaryCustomer.guruZonka Feedback
The core difference lies in Trustmary's focus on scalable automation for NPS feedback specifically tailored for e-commerce and social platforms, while Customer.guru emphasizes ease of use and quick setup for general NPS surveys. Ideal buyers for Trustmary are small to medium e-commerce or social network businesses, whereas Customer.guru is suited for any small to medium business looking for straightforward customer satisfaction tracking.
- Best for scalable, automated NPS feedback - Tailored for e-commerce and social platforms - Simple, low-complexity tool - Ideal for small to medium businesses - Price: $190 - Focus on automation
- Best for simple, effective NPS surveys - Quick and easy survey setup - User-friendly interface - Ideal for small to medium businesses - Price: $50 - Efficient tracking of customer satisfaction
Trustmary vs Customer.guru vs Zonka Feedback — at a glance
| Feature | Trustmary | Customer.guru | Zonka Feedback |
|---|---|---|---|
| Rating | 4.6 / 5 | 4.4 / 5 | 4.7 / 5 |
| Reviews | 43 | 31 | 130 |
| Starting price | $190 /Month | $50 /Month | $24 /Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | Online | Online | Business Hours, Online |
| Certifications | GDPR | GDPR | GDPR |
| Data residency | US | Global | Global |
Key differences between Trustmary and Customer.guru
- Pricing: Trustmary starts at $190 /Month, while Customer.guru starts at $50 /Month.
- User satisfaction: Trustmary scores higher with a 4.6-star average.
- Deployment: Trustmary supports SaaS/Web/Cloud; Customer.guru supports SaaS/Web/Cloud.
Compare Trustmary vs Customer.guru vs Zonka Feedback — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for scalable, automated NPS feedback in e-commerce and social platforms.
- You need a simple, low-complexity tool for automated NPS feedback collection.
- Your business is a small to medium e-commerce, social network, or search engine platform.
- You want trustworthy NPS scores verified via deeplinks and easy HubSpot integration.
- You require advanced widget customization for embedding on your website.
- You need highly visual, customizable, and versatile reporting dashboards.
Best for small to medium businesses needing simple, effective NPS surveys.
- You want quick, easy survey setup with a user-friendly interface.
- You need to track customer satisfaction and product feedback efficiently.
- You prefer cost-effective NPS surveys integrated seamlessly into email campaigns.
- Your enterprise requires extensive survey customization and complex integrations.
- You need advanced customer outreach beyond basic survey distribution.
Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
- You need flexible survey building with templates and advanced logic.
- Your team requires robust offline survey tools for data collection.
- You want strong API integration to customize data workflows.
- You require advanced AI-driven analytics for deep survey insights.
- You need comprehensive export options, especially full feedback PDFs.
Trustmary: Best for scalable, automated NPS feedback in e-commerce and social platforms. Customer.guru: Best for small to medium businesses needing simple, effective NPS surveys.
Description | Trustmary is a highly scalable and robust trust and reputation system for the web. The solutions adds an extra layer of trust to any e-commerce platform, online search engine, social ... Read More about Trustmary | Customer.guru is a tool that provides an easy way to create engaging surveys and take actionable feedback from multiple sources. A survey amp; customer feedback software designed for ... Read More about Customer.guru | NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where ... Read More about Zonka Feedback |
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Spotsaas ScoreWhat's this? ↗ | 9.4/10 | 9.1/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Trustmary, Customer.guru and Zonka Feedback Compare on Features?
Total Features | 27 Features | 16 Features | 28 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Trustmary, Customer.guru and Zonka Feedback on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
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GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | — | — |
Data Encryption | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
Trustmary vs Customer.guru User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally express satisfaction with Trustmary’s ease of use, automation, and integration, though some desire more advanced features and visual customization. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, effective NPS tracking, and good customer support, tempered by some limitations in customization and outreach features. What buyers like
Common complaints
| Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Destia  Lumon  Happyornot |  Cisco  Samsung  IBM |  Leroy Merlin  SAP  BCG |
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Media and Screenshots
Screenshots | No screenshots available. | No screenshots available. |
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Videos |  1 Videos |  3 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Trustmary or Customer.guru?
- Trustmary edges out the other on user ratings (4.6 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Trustmary and Customer.guru offer a free trial?
- Yes, both Trustmary and Customer.guru offer a free trial.
- What is the starting price of Trustmary vs Customer.guru?
- Trustmary starts at $190 /Month. Customer.guru starts at $50 /Month.
- What are the top alternatives to Trustmary?
- Top alternatives to Trustmary include Zonka Feedback, ClearlyRated, FeedbackLink, Promoter Ninja, GrowthScore.
- What are the top alternatives to Customer.guru?
- Top alternatives to Customer.guru include Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX.