Truly vs CallTools vs Nextiva Comparison
Truly
Starting at $55 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. Truly's patented Real-time app…
CallTools
Starting at Contact for pricing
- Large Enterprises
- Medium Business
CallTools is a simple and easy to use yet flexible call center software that offers management various ways to handle calls. Call center agents can be given an unlimited number of skill sets which are used to define the…
Nextiva
Starting at $18.95 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voic…
CallTools leads on user satisfaction with a 4.9-star rating across 45 reviews.
Truly vs CallTools vs Nextiva — at a glance
| Feature | Truly | CallTools | Nextiva |
|---|---|---|---|
| Rating | 4.6 / 5 | 4.9 / 5 | 4.4 / 5 |
| Reviews | 104 | 45 | 1,473 |
| Starting price | $55 /User/Month | Contact for pricing | $18.95 /User/Month |
| Free trial | Yes | No | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Call Center Software | Call Center Software | Call Center Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | — | SOC 2, HIPAA, GDPR |
| Data residency | Global | US | Global |
Key differences between Truly and CallTools
- Pricing: Truly starts at $55 /User/Month. CallTools pricing is not publicly listed.
- Free trial: Truly offers a free trial; CallTools does not.
- User satisfaction: CallTools scores higher with a 4.9-star average.
- Deployment: Truly supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; CallTools supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac.
Compare Truly vs CallTools vs Nextiva — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for medium-sized sales teams needing real-time, multi-channel customer engagement.
- You require seamless Salesforce integration to streamline sales workflows and CRM updates.
- Your team values zero-latency responses across voice, chat, and social channels for engagement.
- You need flexible access via both desktop and mobile apps for on-the-go call management.
- Your organization demands extensive customization and a broad marketplace of advanced features.
- You have new users who need extensive onboarding due to the platform’s feature complexity.
Best for sales teams needing flexible, automated call center management with real-time insights.
- You require advanced automation to boost sales team productivity and efficiency.
- Your agents need multiple skill sets to customize call flows and scripts.
- You want real-time performance monitoring to make quick management decisions.
- Your organization depends heavily on extensive third-party app integrations.
- You have new or less technical users without dedicated support for onboarding.
Best for SMBs needing reliable, easy-to-use cloud call center with multi-channel support.
- You want a simple, streamlined setup with fast issue resolution.
- Your team relies on integrated voice, video, chat, and social media communication.
- You prioritize reliable call quality with minimal dropped calls or audio issues.
- Your company requires highly customized or complex call center workflows.
- You need extensive on-premises telephony infrastructure rather than cloud-based solutions.
Truly: Best for medium-sized sales teams needing real-time, multi-channel customer engagement. CallTools: Best for sales teams needing flexible, automated call center management with real-time insights.
Description | Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. ... Read More about Truly | CallTools is a simple and easy to use yet flexible call center software that offers management various ways to handle calls. Call center agents can be given an unlimited number of skill ... Read More about CallTools | NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More about Nextiva |
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Spotsaas ScoreWhat's this? ↗ | 8.9/10 | 9.1/10 | 9.6/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50-500 employeesMedium Business | 10-500 employeesMedium to Large Enterprises | 10-50 employees51-500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Seamless Collaboration: Truly fosters a collaborative environment that empowers teams to communicate effectively. As a manager, you’ll appreciate how it streamlines workflows, ensuring everyone is on the same page and reducing email overload.
- Enhanced Productivity: With its intuitive interface, Truly allows your team to focus on what matters most. Administrators will find that tasks get done faster, as the software minimizes distractions and automates routine processes.
- Data-Driven Insights: Truly equips executives with real-time analytics and reporting features. You can make informed decisions based on actionable insights, helping your organization stay ahead of the competition.
- Streamlined Communication: CallTools integrates voice and data seamlessly, allowing teams to connect with customers effortlessly. Managers will appreciate how this enhances overall communication efficiency.
- Advanced Call Analytics: With real-time reporting and analytics, executives can gain valuable insights into call performance and team productivity. This enables informed decision-making and strategic planning for future campaigns.
- User-Friendly Interface: The intuitive design of CallTools means that administrators can easily onboard new team members, minimizing training time and maximizing productivity from day one.
- Streamlined Communication: With Nextiva’s intuitive platform, your team can effortlessly collaborate across multiple channels—voice, video, and chat—ensuring everyone stays connected no matter where they are. Imagine the productivity boost when your employees can communicate seamlessly!
- Advanced Analytics: Nextiva provides robust analytics tools that allow you to gain insights into call metrics and customer interactions. By leveraging this data, you can make informed decisions that enhance your customer service experience and improve overall business performance.
- Scalability at Its Best: Whether you’re a small startup or a large enterprise, Nextiva easily scales with your business growth. As you expand, adding new users and features is straightforward, ensuring that your communication needs are always met.
Best fit
- 50-500 employees
- Martech, Revtech, Fintech, Sales Automation, SaaS, Consulting
- Sales Managers, Account Executives, Business Development Representatives, CRM Administrators
- 10 to 500 employees
- Sales Automation, Martech, SaaS, and Consulting
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
- 10 to 500 employees
- SaaS, Consulting, Martech, and Sales Automation
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
Reasons buyers look elsewhere
- Users may seek alternatives to Truly if they require a wider variety of flavors or formulations, as some consumers prefer unique or specialized options that may not be available in Truly's lineup.
- Budget-conscious individuals might consider other brands if they find similar quality products at lower prices, making cost-effectiveness a significant factor in their purchasing decisions.
- Health-conscious consumers may explore alternatives that offer lower sugar content or cleaner ingredient lists, as they often prioritize nutritional value and transparency in their beverage choices.
- Users may seek alternatives to CallTools due to pricing concerns, as some businesses find competing solutions that offer similar features at a more competitive rate, making budget management easier.
- Organizations with specific integration needs might explore alternatives if CallTools does not seamlessly connect with their existing CRM or other essential software, hindering workflow efficiency.
- Businesses experiencing scalability challenges may look for solutions that better accommodate growth, providing advanced features and flexibility as their call volume and operational demands increase.
- Users may seek alternatives to Nextiva due to pricing concerns, especially if their business requires a more budget-friendly solution without sacrificing essential features or call quality.
- Some businesses might find that Nextiva lacks specific integrations with existing software tools, prompting them to explore options that offer better compatibility with their current systems.
- Companies experiencing issues with customer support responsiveness could consider alternatives that provide more reliable and accessible service, ensuring their communication needs are promptly addressed.
Software Demo
Demo |  Truly has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Truly, CallTools and Nextiva Compare on Features?
Total Features | 10 Features | 10 Features | 8 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Truly, CallTools and Nextiva on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | — | — |
GDPR | — | — |
Single Sign-On (SSO) | — | — |
Multi-Factor Auth (MFA) | — | — |
Data Encryption | — | — |
Audit Logs | — | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Truly vs CallTools User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise Truly for its ease of use, strong CRM integration, and reliable call quality, though some note challenges with feature complexity and occasional technical issues. What buyers like
Common complaints
| Buyer sentiment Users overwhelmingly praise CallTools for its user-friendly interface, powerful automation, and excellent customer support, though some find the feature set complex and desire more integrations. What buyers like
Common complaints
| Buyer sentiment Users consistently praise Nextiva for its reliability, excellent customer support, and ease of setup, with minor complaints about chat responsiveness and support wait times. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Uber  wework  Wix | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots | No screenshots available. |  8 Screenshots |
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Videos | No videos available. |  3 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Call Center Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Truly or CallTools?
- CallTools edges out the other on user ratings (4.9 vs 4.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Truly and CallTools offer a free trial?
- Truly offers a free trial. CallTools does not.
- What is the starting price of Truly vs CallTools?
- Truly starts at $55 /User/Month. CallTools starts at Contact for pricing.
- What are the top alternatives to Truly?
- Top alternatives to Truly include Nextiva, FIVE CRM, Calabrio One, CallTools, Call Center Studio.
- What are the top alternatives to CallTools?
- Top alternatives to CallTools include Nextiva, HoduCC, ChaseData, Call Center Studio, TelebuHub.