Top 10 Track-It Alternatives 2026
Efficient solutions for your IT management needs.
Main Features
- Asset Management
- Dashboard
- Incident Management
- Knowledge Base
Pricing
Track-It offers custom pricing plan
Track-It is a Service Desk Software platform with a user rating of 3.7★ based on 88 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Service Desk Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Track-It vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Track-It Current | Service Desk Software | Custom pricing | 3.7 ★ | ✗ No |
 GLPI | Service Desk Software | Free trial | 4.7 ★ | ✓ Yes |
 HaloITSM | Service Desk Software | Free trial | 4.8 ★ | ✓ Yes |
 Incident IQ | Service Desk Software | Custom pricing | 4.6 ★ | ✗ No |
 C2 ATOM | Service Desk Software | $50 | 4.2 ★ | ✗ No |
 Halo Service Desk | Service Desk Software | $40 | 4.6 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top Track-It alternatives as of November 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
GLPI — 4.73★
Elevate your management with streamlined efficiency.
Add to compare
What is GLPI?
GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration, and administrative capabilities. A powerful solution for companies of all ...
Read moreWhat reviewers like about GLPI
- Highly customizable open-source IT asset management and support ticket system with a strong supporting community.
- Easy to use and customize, offering a complete ITSM solution.
- Excellent graphical interface with easy handling and reporting features.
Where GLPI falls short
- Newcomers may find the richness of features and customizations overwhelming without proper support.
- Limited selection in the Marketplace may restrict access to advanced functionalities and connectors.
Common Features
-
Asset Management
-
Ticket Management
-
Incident Management
+ 4 more
Unique Features
-
Contract Management
Pricing
Free Trial available, Try Now
HaloITSM — 4.84★
Streamline IT service management for seamless operations.
Add to compare
What is HaloITSM?
HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise tickets based on the content in our knowledge base. A dashboard helps you keep ...
Read moreWhat reviewers like about HaloITSM
- Modern interface that is easy to use and navigate.
- Excellent technical support and responsiveness to user feedback.
- Customizable features that cater to various business needs.
Where HaloITSM falls short
- Some settings can be challenging to find due to high level of customization.
- Limited documentation for certain features, requiring frequent engagement with support.
- Complexity in setting up certain functions.
Common Features
-
Ticket Management
-
Ticketing System
-
Knowledge Base
+ 4 more
Unique Features
-
Contract (SLA Management)
Pricing
Free Trial available
HaloITSM offers custom pricing plan
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
Incident IQ — 4.59★
Revolutionize your help desk experience.
Add to compare
What is Incident IQ?
Incident IQ is an all-in-one incident tracking, resolution and management system. It's the innovative approach to logging details of computer issues to bring help desk into the 21 st century. Built upon an intuitive workflow, Incident IQ keeps customers happy and partners informed with a ...
Read moreWhat reviewers like about Incident IQ
- All-in-one incident management
- Intuitive workflow design
- Historical tracking of issues
Where Incident IQ falls short
- Limited customization options
- May lack advanced reporting
- Not suitable for non-technical users
Common Features
-
Ticket Management
-
Ticketing System
-
Incident Management
+ 4 more
Unique Features
-
Workflow Management
Pricing
Incident IQ offers custom pricing plan
C2 ATOM — from $50 · 4.2★
Streamline your service desk efficiency.
Add to compare
What is C2 ATOM?
C2 is a quick, easy to deploy service desk solution that offers cost-effective support for business. Offering a complete view of all the service requests that are being managed and monitored in one place, it means user can focus on the most important thing: delighting customers. C2 was built ...
Read moreWhat reviewers like about C2 ATOM
- Easy to configure and customize, adapting well to different business needs and processes.
- Efficient automation capabilities that optimize processes and increase productivity.
- Flexibility in managing IT tickets as well as requests from various service departments.
Where C2 ATOM falls short
- Occasional performance issues with more than 1000 tickets open per day leading to slower response times.
- Limited offerings in the Marketplace for additional apps and connectors, affecting the availability of advanced functionalities.
- Overwhelming richness of features and customizations may be challenging for new users without sufficient support.
Common Features
-
Ticket Management
-
Ticketing System
-
Incident Management
+ 4 more
Unique Features
-
Workflow Management
Pricing
Starts from $50/User/Month
Halo Service Desk — from $40 · 4.6★
Effortlessly manage IT support with Halo.
Add to compare
What is Halo Service Desk?
Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of capabilities that makes it easy for agents to deliver fast, first call resolution while improving customer ...
Read moreWhat reviewers like about Halo Service Desk
- Cloud-based deployment options
- Fast first call resolution
- Improves customer satisfaction
Where Halo Service Desk falls short
- May require training for agents
- Pricing can be high for small teams
- Limited integrations with some tools
Common Features
-
Ticket Management
-
Ticketing System
-
Incident Management
+ 3 more
Unique Features
-
Workflow Management
-
Contract (SLA Management)
Pricing
Free Trial available
Starts from $40/User/Month
Vivantio — from $42 · 4.39★
Simplify your IT processes with ease.
Add to compare
What is Vivantio?
Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and non-technical staff. Its configurable dashboards and reporting give IT managers real-time visibility into SLA ...
Read moreWhat reviewers like about Vivantio
- User-friendly interface
- Supports all IT processes
- Built-in reporting system
Where Vivantio falls short
- Limited integrations with third-party tools
- Can be overwhelming for new users
- Basic features may lack depth
Common Features
-
Incident Management
-
Ticket Management
-
Self Service Portal
+ 3 more
Unique Features
-
Workflow Management
-
Contract (SLA Management)
Pricing
Free Trial available
Starts from $42/User/Month
SolarWinds Service Desk — from $19 · 4.36★
Streamline IT service management with SolarWinds.
Add to compare
What is SolarWinds Service Desk?
SolarWinds Service Desk is an IT service management platform for corporate IT teams handling incident tracking, service request fulfillment, and change management. Its self-service portal lets end users resolve common issues without opening tickets, reducing the manual workload on IT staff. It ...
Read moreWhat reviewers like about SolarWinds Service Desk
- Revolutionary self-help technology
- Integrated tools for service delivery
- Fast incident resolution
Where SolarWinds Service Desk falls short
- Limited advanced reporting features
- Can be complex for new users
- Higher pricing for premium features
Common Features
-
Self Service Portal
-
Incident Management
-
Ticket Management
+ 3 more
Unique Features
-
Workflow Management
-
Contract (SLA Management)
Pricing
Free Trial available, Try Now
Starts from $19/User/Month
TOPdesk — 1★
Efficiency and collaboration done right.
Add to compare
What is TOPdesk?
TOPdesk helps companies run a more efficient and profitable Help Desk. Support technicians can track the cases they close and learn best practices from others in the organization. Call center agents can see what cases technicians are working on and prioritize tickets to keep the queue moving. ...
Read moreWhat reviewers like about TOPdesk
- Efficient ticket tracking
- Affordable pricing
- Easy to use
Where TOPdesk falls short
- Limited customization options
- Basic reporting features
- No mobile app
Common Features
-
Ticket Management
-
Incident Management
-
Self Service Portal
+ 3 more
Unique Features
-
Contract (SLA Management)
-
Workflow Management
Pricing
Free Trial available, Try Now
TOPdesk offers custom pricing plan
Richdesk — 3.75★
Empower exceptional customer service and support with RichDesk.
Add to compare
What is Richdesk?
RichDesk is an innovative helpdesk and asset management software solution designed to optimize customer service and employee support. It contains all the necessary features to do just that – incident and service templates, email and knowledge base templates, resource calendars, CMDB with asset ...
Read moreWhat reviewers like about Richdesk
- Comprehensive asset management
- Minimal dummy content
- Cost-effective solution
Where Richdesk falls short
- Limited customization options
- May lack advanced features
- Not suitable for large enterprises
Common Features
-
Asset Management
-
Knowledge Base
-
Incident Management
+ 2 more
Unique Features
-
Customer Support
Pricing
Free Trial available
Richdesk offers custom pricing plan
BMC Helix ITSM — 3.59★
Streamline customer interactions with Helix.
Add to compare
What is BMC Helix ITSM?
Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk functionality. A single, comprehensive view of each customer allows Helix to improve key processes, ...
Read moreWhat reviewers like about BMC Helix ITSM
- Comprehensive customer view
- Improves key processes
- Out-of-the-box functionality
Where BMC Helix ITSM falls short
- Complex setup process
- Higher cost for small businesses
- Learning curve for new users
Common Features
-
Incident Management
-
Ticket Management
-
Ticketing System
+ 3 more
Unique Features
-
Workflow Management
-
Artificial Intelligence
Pricing
Free Trial available
BMC Helix ITSM offers custom pricing plan
Track-It vs its closest competitors
Across Service Desk Software, 10 products compete directly with Track-It. The strongest overlap is with GLPI, HaloITSM and Incident IQ. Each is compared against Track-It on rating, pricing and feature coverage below.
Tools similar to Track-It
Searches for "sites like Track-It" and "apps like Track-It" land on the same set of options as "Track-It alternatives" — the 10 options below cover both, whether you want a like-for-like replacement or something lighter.
Why each Track-It alternative is here
Highly customizable open-source IT asset management and support ticket system with a strong supporting community.
Watch for: Newcomers may find the richness of features and customizations overwhelming without proper support.
Modern interface that is easy to use and navigate.
Watch for: Some settings can be challenging to find due to high level of customization.
All-in-one incident management
Watch for: Limited customization options
Easy to configure and customize, adapting well to different business needs and processes.
Watch for: Occasional performance issues with more than 1000 tickets open per day leading to slower response times.
Cloud-based deployment options
Watch for: May require training for agents
User-friendly interface
Watch for: Limited integrations with third-party tools
Revolutionary self-help technology
Watch for: Limited advanced reporting features
Comprehensive asset management
Watch for: Limited customization options
Comprehensive customer view
Watch for: Complex setup process
Why teams look for a Track-It alternative
A handful of pain points come up again and again when teams consider replacing Track-It:
- Limited customization options, especially for complex configurations and project management integration.
- Performance issues, such as slowness when navigating between screens or sections.
- Limited integration with cloud-based services.
- Challenges with customizing certain features and configurations deeply.
How to pick the right Track-It replacement
A factual rundown of the 10 alternatives: 8 offer a free tier; and HaloITSM is the highest rated at 4.84★ across 16 reviews.
How we score these.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
