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Best Track-It Alternatives — 8 Compared, With Free Tools (2026)

Explore 8 alternatives to Track-It — vetted by our editors with real user reviews, pricing, and feature comparisons.

A side-by-side look at 8 free Track-It alternatives

Quick answer

For a quick answer, the leading Track-It alternatives are GLPI, HaloITSM and Halo Service Desk. GLPI leads the list with a 4.73★ rating from real users. Compare all 8 on rating and pricing below.

Whether it's the bill, a missing capability, or the day-to-day friction, plenty of teams leave Track-It. These 8 service desk software free alternatives are where they tend to land. We order them by SpotScore (real-user satisfaction and market presence), star ratings, and pricing. Editors vet each one. Skim the table, then read on for detail.

ProductSpotScoreRatingPricingBest for
GLPIElevate your management with streamlined efficiency.—★★★★★ 4.73(40)FreeFree Trial · Open-source · Subscriptionteams of all sizes
HaloITSMStreamline IT service management for seamless operations.—★★★★★ 4.84(16)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
Halo Service DeskEffortlessly manage IT support with Halo.—★★★★★ 4.6(25)Freefrom $40 /User/Monthteams of all sizes
VivantioSimplify your IT processes with ease.—★★★★☆ 4.39(282)Freefrom $42 /User/Monthteams of all sizes
SolarWinds Service DeskStreamline IT service management with SolarWinds.—★★★★☆ 4.36(169)Freefrom $19 /User/Monthteams of all sizes
TOPdeskEfficiency and collaboration done right.—★☆☆☆☆ 1(1)FreeFree Trial · Quotation Basedteams of all sizes
RichdeskEmpower exceptional customer service and support with RichDesk.—★★★★☆ 3.75(2)FreeFree Trial · Quotation Basedteams of all sizes
BMC Helix ITSMStreamline customer interactions with Helix.—★★★★☆ 3.59(278)FreeFree Trial · Quotation Basedteams of all sizes
GLPI - Service Desk Software

GLPI

Elevate your management with streamlined efficiency.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

40 verified reviews

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What is GLPI?

GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration, and administrative capabilities. A powerful solution for companies of all ...

Read more about GLPI
Free TrialTry Free →
HaloITSM - Service Desk Software

HaloITSM

Streamline IT service management for seamless operations.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.8

16 verified reviews

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What is HaloITSM?

HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise tickets based on the content in our knowledge base. A dashboard helps you keep ...

Read more about HaloITSM
Free Trial·

HaloITSM offers custom pricing plan

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Halo Service Desk - Service Desk Software

Halo Service Desk

Effortlessly manage IT support with Halo.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.6

25 verified reviews

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What is Halo Service Desk?

Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of capabilities that makes it easy for agents to deliver fast, first call resolution while improving customer ...

Read more about Halo Service Desk
Free Trial
Vivantio - Service Desk Software

Vivantio

Simplify your IT processes with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.4

282 verified reviews

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What is Vivantio?

Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and non-technical staff. Its configurable dashboards and reporting give IT managers real-time visibility into SLA ...

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Free Trial
SolarWinds Service Desk - Service Desk Software

SolarWinds Service Desk

Streamline IT service management with SolarWinds.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.4

169 verified reviews

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What is SolarWinds Service Desk?

SolarWinds Service Desk is an IT service management platform for corporate IT teams handling incident tracking, service request fulfillment, and change management. Its self-service portal lets end users resolve common issues without opening tickets, reducing the manual workload on IT staff. It ...

Read more about SolarWinds Service Desk
Free TrialTry Free →
TOPdesk - Service Desk Software

TOPdesk

Efficiency and collaboration done right.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

1.0

1 verified reviews

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What is TOPdesk?

TOPdesk helps companies run a more efficient and profitable Help Desk. Support technicians can track the cases they close and learn best practices from others in the organization. Call center agents can see what cases technicians are working on and prioritize tickets to keep the queue moving. ...

Read more about TOPdesk
Free TrialTry Free →·

TOPdesk offers custom pricing plan

Richdesk - Service Desk Software

Richdesk

Empower exceptional customer service and support with RichDesk.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

3.8

2 verified reviews

Add to compare

What is Richdesk?

RichDesk is an innovative helpdesk and asset management software solution designed to optimize customer service and employee support. It contains all the necessary features to do just that – incident and service templates, email and knowledge base templates, resource calendars, CMDB with asset ...

Read more about Richdesk
Free Trial·

Richdesk offers custom pricing plan

BMC Helix ITSM - Service Desk Software

BMC Helix ITSM

Streamline customer interactions with Helix.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

3.6

278 verified reviews

Add to compare

What is BMC Helix ITSM?

Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk functionality. A single, comprehensive view of each customer allows Helix to improve key processes, ...

Read more about BMC Helix ITSM
Free Trial·

BMC Helix ITSM offers custom pricing plan

Track-It vs its closest competitors

Across Service Desk Software, 8 products compete directly with Track-It. The strongest overlap is with GLPI, HaloITSM and Halo Service Desk. Each is compared against Track-It on rating, pricing and feature coverage below.

Tools similar to Track-It

Searches for "sites like Track-It" and "apps like Track-It" land on the same shortlist as "Track-It alternatives" — the 8 options below cover both, whether you want a like-for-like replacement or something lighter.

Why each Track-It alternative is here

GLPIBest for teams of all sizes

Highly customizable open-source IT asset management and support ticket system with a strong supporting community.

Watch for: Newcomers may find the richness of features and customizations overwhelming without proper support.

HaloITSMBest for teams of all sizes

Modern interface that is easy to use and navigate.

Watch for: Some settings can be challenging to find due to high level of customization.

Halo Service DeskBest for teams of all sizes

Cloud-based deployment options

Watch for: May require training for agents

VivantioBest for teams of all sizes

User-friendly interface

Watch for: Limited integrations with third-party tools

SolarWinds Service DeskBest for teams of all sizes

Revolutionary self-help technology

Watch for: Limited advanced reporting features

TOPdeskBest for teams of all sizes

Efficient ticket tracking

Watch for: Limited customization options

RichdeskBest for teams of all sizes

Comprehensive asset management

Watch for: Limited customization options

BMC Helix ITSMBest for teams of all sizes

Comprehensive customer view

Watch for: Complex setup process

Why teams look for a Track-It alternative

A handful of pain points come up again and again when teams consider replacing Track-It:

  • Limited customization options, especially for complex configurations and project management integration.
  • Performance issues, such as slowness when navigating between screens or sections.
  • Limited integration with cloud-based services.
  • Challenges with customizing certain features and configurations deeply.

How to pick the right Track-It replacement

A factual rundown of the 8 free alternatives: 8 offer a free tier; paid plans run $19–$42, with SolarWinds Service Desk the cheapest entry point; and HaloITSM is the highest rated at 4.84★ across 16 reviews.

How we score these.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Track-It are HaloITSM (4.8★), GLPI (4.7★), Halo Service Desk (4.6★). Compare all 8 alternatives side-by-side above.

When evaluating alternatives to Track-It, prioritize: Ticket Management, Ticketing System, Asset Management, Self Service Portal, Knowledge Base, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Migration difficulty depends on how deeply Track-It is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Finding the right Track-It alternative for your team

  • On a budget / just exploring: start with a free tier — GLPI, HaloITSM and Halo Service Desk let you evaluate without paying upfront.
  • If real-user ratings matter most: HaloITSM has the strongest star rating (4.84★) among the options with verified reviews.

Planning your switch from Track-It

Leaving Track-It is mostly about avoiding surprises. Export your data, check the new tool can import it, and confirm feature parity for what you actually use. Run a pilot before the full switch, and keep your Track-It account open until migration wraps. The free tiers above let you trial without spending.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].