Vivantio vs Track-It Comparison
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and non-technical staff. Its configurable dashb…
Track-It
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Enhance your help desk and IT asset management operations with Track-It - the ultimate solution for small to medium-sized businesses. Trusted by over 50,000 customer sites worldwide, Track-It goes beyond just being a hel…
Vivantio leads on user satisfaction with a 4.4-star rating across 222 reviews.
Vivantio vs Track-It — at a glance
| Feature | Vivantio | Track-It |
|---|---|---|
| Rating | 4.4 / 5 | 3.7 / 5 |
| Reviews | 222 | 88 |
| Starting price | $42 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | Online | 24/7 (Live rep), Online |
| Certifications | GDPR | — |
| Data residency | Global | US |
Key differences between Vivantio and Track-It
- Pricing: Vivantio starts at $42 /User/Month. Track-It pricing is not publicly listed.
- Free trial: Vivantio offers a free trial; Track-It does not.
- User satisfaction: Vivantio scores higher with a 4.4-star average.
- Deployment: Vivantio supports SaaS/Web/Cloud; Track-It supports SaaS/Web/Cloud.
Vivantio vs Track-It — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Vivantio vs Track-It: Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Vivantio typically suits Large Enterprises and Medium Business. Track-It tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and ... Read More about Vivantio | Enhance your help desk and IT asset management operations with Track-It - the ultimate solution for small to medium-sized businesses. Trusted by over 50,000 customer sites worldwide, ... Read More about Track-It |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 50 to 500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Better Visibility: Track-It provides real-time insights into project progress and resource allocation, letting you make informed decisions that improve efficiency and results.
- Simplified Workflow: The intuitive interface lets managers and team members manage tasks easily, reducing onboarding time and keeping everyone informed.
- Improved Accountability: By assigning tasks and tracking their completion, Track-It builds a culture of responsibility within your team, helping to improve performance across the board.
Best fit
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Users may seek alternatives to Track-It due to its limited integration capabilities with other software systems, hindering seamless workflows and data sharing across platforms essential for modern IT environments.
- Some organizations find Track-It’s user interface outdated and less intuitive, prompting the need for more modern solutions that enhance user experience and streamline navigation for quicker task completion.
- Companies experiencing rapid growth might look for alternatives that offer scalability and flexibility, as Track-It may not accommodate increasing demands or adapt to evolving organizational needs effectively.
Software Demo
Demo |
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How do Vivantio and Track-It Compare on Features?
Total Features | 8 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Vivantio and Track-It on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Vivantio vs Track-It: Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Vivantio vs Track-It Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
GDPR | ✓ Yes | — |
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Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Vivantio User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 101 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Vivantio and Track-It Customers
Customers |  YODEL  West Ham United  Southern Housing Group | No Customers information available. |
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Media and Screenshots
Screenshots |  5 Screenshots | No screenshots available. |
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Videos |  4 Videos |  1 Videos |
Top Alternatives to Vivantio and Track-It in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Vivantio or Track-It?
- Vivantio edges out the other on user ratings (4.4 vs 3.7). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Vivantio and Track-It offer a free trial?
- Vivantio offers a free trial. Track-It does not.
- What is the starting price of Vivantio vs Track-It?
- Vivantio starts at $42 /User/Month. Track-It starts at Contact for pricing.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include IBM Control Desk, ServicePRO, Incident IQ, Halo Service Desk, Service Creatio.
- What are the top alternatives to Track-It?
- Top alternatives to Track-It include GLPI, HaloITSM, Incident IQ, C2 ATOM, Halo Service Desk.