Symantec ServiceDesk Alternatives with Better Features
Efficiently manage customer service and IT requests.
Main Features
- Document Management
- Incident Management
- Knowledge Base
- Self Service Portal
Pricing
Symantec ServiceDesk offers custom pricing plan
Showing 1-9 out of 9
List of the Top Symantec ServiceDesk alternatives as of August 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
Freshservice
Streamline your support process with ease.
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What is Freshservice?
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...
Read moreCommon Features
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Ticket Management
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Self Service Portal
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Incident Management
+ 2 more
Unique Features
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Ticketing System
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Multi-Channel Communication
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Asset Management
Pricing
Free Trial available
Starts from $19/User/Month when Billed Yearly
SolarWinds Service Desk
Streamline IT service management with SolarWinds.
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What is SolarWinds Service Desk?
SolarWinds Service Desk is an IT service management platform for corporate IT teams handling incident tracking, service request fulfillment, and change management. Its self-service portal lets end users resolve common issues without opening tickets, reducing the manual workload on IT staff. It ...
Read moreCommon Features
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Self Service Portal
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Incident Management
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Ticket Management
+ 2 more
Unique Features
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Ticketing System
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Asset Management
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Contract (SLA Management)
Pricing
Free Trial available, Try Now
Starts from $19/User/Month
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Jira Service Desk
Efficiently manage service requests with ease.
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What is Jira Service Desk?
Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and more. Jira Service Desk supports mixed on-premises and cloud deployment scenarios to better fit the ...
Read moreCommon Features
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Self Service Portal
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Ticket Management
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Workflow Management
Unique Features
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Customer Support
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Live Chat
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Social Media Integration
+ 2 more
Pricing
Free Trial available, Try Now
Starts from $20/user/month when monthly, also offers free forever plan
Halo Service Desk
Effortlessly manage IT support with Halo.
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What is Halo Service Desk?
Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of capabilities that makes it easy for agents to deliver fast, first call resolution while improving customer ...
Read moreCommon Features
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Ticket Management
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Incident Management
-
Self Service Portal
+ 2 more
Unique Features
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Ticketing System
-
Asset Management
-
Contract (SLA Management)
Pricing
Free Trial available
Starts from $40/User/Month
IBM Control Desk
Streamline your service desk with intelligent asset management.
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What is IBM Control Desk?
IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time they are acquired, provide a single view of IT services delivered to end users, deliver real-time service ...
Read moreCommon Features
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Ticket Management
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Self Service Portal
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Incident Management
+ 2 more
Unique Features
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Asset Management
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Contract (SLA Management)
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Reports
Pricing
Free Trial available
IBM Control Desk offers custom pricing plan
9.4
SpotScore
HelpDesk
Streamline customer support and boost team productivity.
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What is HelpDesk?
HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...
Read moreCommon Features
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Incident Management
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Ticket Management
-
Knowledge Base
+ 1 more
Unique Features
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Social Media Integration
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Multi-Channel Communication
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Macros (Templated Responses)
+ 8 more
Pricing
Free Trial available
Starts from $29/User/Month when Billed Yearly
8.8
SpotScore
Milldesk
Streamline customer service with Milldesk's powerful solutions.
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What is Milldesk?
Milldesk, is a revolutionary help desk software, is the most comprehensive customer service system on the market today. This easy to use system gives access to all of the customer service calls via an easy to use web interface, with tickets/history records including user name, the date and time ...
Read moreCommon Features
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Incident Management
-
Ticket Management
-
Knowledge Base
+ 1 more
Unique Features
-
Social Media Integration
-
Multi-Channel Communication
-
Macros (Templated Responses)
+ 8 more
Pricing
Free Trial available
Milldesk offers custom pricing plan
7.6
SpotScore
Sitehelpdesk
Efficient support solutions for every help desk team.
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What is Sitehelpdesk?
Sitehelpdesk support software is a help desk solution that allows help desk teams to manage customer support tickets, reduce the length of support calls, and increase team productivity. Sitehelpdesk includes salesforce.com integration, inline chat for customer support, customizable billing ...
Read moreCommon Features
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Ticket Management
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Knowledge Base
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Self Service Portal
Unique Features
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Customizable Branding
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Contract (SLA Management)
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Automated Routing
+ 1 more
Pricing
Sitehelpdesk offers custom pricing plan
8.7
SpotScore
BoldDesk
Streamline your support with BoldDesk's advanced features.
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What is BoldDesk?
BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, develop personalized support creation forms, collaborate with your team, and increase agent productivity. Plus, ...
Read moreCommon Features
-
Incident Management
-
Ticket Management
-
Knowledge Base
+ 1 more
Unique Features
-
Social Media Integration
-
Multi-Channel Communication
-
Macros (Templated Responses)
+ 8 more
Pricing
Free Trial available
Starts from $8/User/Month when Billed Yearly
Compare Symantec ServiceDesk with alternatives
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].