8.9
SpotScore
Top 10 SmileBack Alternatives 2026
Customer satisfaction made simple.
Main Features
- Custom Survey URLs
- Customer NPS
- Data Analysis Tools
- Email Marketing
Pricing
Starts from $83/Month when Billed Yearly
Free Trial available
SmileBack is a NPS Software platform with a user rating of 4.9★ based on 30 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted NPS Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
SmileBack vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| SmileBack Current | NPS Software | $83 | 4.9 ★ | ✓ Yes |
 Emojics | NPS Software | $9.50 | 4.6 ★ | ✗ No |
 YesInsights | NPS Software | $20 | 4.8 ★ | ✓ Yes |
 SatisMeter | NPS Software | $49 | 5.0 ★ | ✓ Yes |
 Promoter Ninja | NPS Software | Free trial | 5.0 ★ | ✓ Yes |
 Customer.guru | NPS Software | $50 | 4.6 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top SmileBack alternatives as of October 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
9.2
SpotScore
Emojics — from $9.50 · 4.64★
Empower your business with real-time customer feedback.
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What is Emojics?
Emojics is a revolutionary platform that lets businesses and website owners gather feedback from their users with ease. It helps users capture more leads and analyze the emotions of their customers. The service allows users to interact with their customers based on their feelings with reaction ...
Read moreWhat reviewers like about Emojics
- Reviewers say the emoji-based widget collects far more user feedback than traditional tools.
- Easy to install and set up, with an affordable price and friendly UX.
- A well-designed dashboard provides useful insights and analytics on what users like.
Where Emojics falls short
- Some users want more emoji variety, noting certain emoticons look too similar.
Common Features
-
Web Widget Survey
-
Email Surveys
-
Survey Builder
+ 13 more
Unique Features
-
Multi-language Support
-
Mobile Survey
Pricing
Starts from $9.50
8.8
SpotScore
YesInsights — from $20 · 4.79★
Boost customer loyalty with efficient NPS management.
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What is YesInsights?
YesInsights is NPS software for customer success and marketing teams that need to deploy one-click surveys quickly and track satisfaction scores over time. Its CMS lets teams manage survey campaigns and route responses to a central dashboard integrated with their customer database. Conditional ...
Read moreWhat reviewers like about YesInsights
- Easy-to-use interface for creating and conducting surveys quickly.
- Customizable surveys that provide precise feedback.
- User-friendly and easy navigation within the software.
Where YesInsights falls short
- Limited integration options and marketplace for expanding functionalities may restrict advanced features.
- New users might find the rich features and customizations complex without adequate support.
Common Features
-
Web Widget Survey
-
Email Surveys
-
Survey Builder
+ 11 more
Unique Features
-
Web Pop-up Survey
-
Question Branching
Pricing
Free Trial available
Starts from $20/Month
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9.0
SpotScore
SatisMeter — from $49 · 4.97★
Measure customer satisfaction and boost loyalty.
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What is SatisMeter?
SatisMeter is a pioneering technology & multi-channel system that helps businesses to keep customers loyal through acquiring in-app feedback following the Net Promoter System. From the point your customers have encountered the value of your product, they can experience this survey as the ...
Read moreWhat reviewers like about SatisMeter
- Easy setup and integration with data platforms, making it quick to start gathering feedback.
- User-friendly interface, requiring minimal onboarding and technical expertise.
- Responsive customer support that listens to feedback and provides quick assistance.
Where SatisMeter falls short
- Customizations and advanced features may be overwhelming for new users without proper guidance or support.
- Limited marketplace options for apps and connectors, which may restrict users looking for specific functionalities or integrations.
Common Features
-
Email Surveys
-
Survey Builder
-
Customer NPS
+ 12 more
Unique Features
-
Employee NPS
-
Pulse Surveys
-
Anonymous Feedback
+ 3 more
Pricing
Free Trial available, Try Now
Starts from $49/Month
8.5
SpotScore
Promoter Ninja — 5★
Engage, empower, and elevate your sales team today!
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What is Promoter Ninja?
The Promoter Ninja is an NPS engagement and productivity solution to the entire sales funnels. It is built from scratch based on customer feedbacks, real documentations and data. The NPS software application provides a dynamic way to run userr sales team with better communication, seamless ...
Read moreWhat reviewers like about Promoter Ninja
- User-friendly interface
- Real-time analytics
- Seamless integration
Where Promoter Ninja falls short
- Limited to NPS metrics
- May require training
- Not suitable for large enterprises
Common Features
-
Email Surveys
-
Survey Builder
-
Customer NPS
+ 10 more
Unique Features
-
SMS Surveys
-
Multi-language Support
-
Mobile Survey
Pricing
Free Trial available, Try Now
9.1
SpotScore
Customer.guru — from $50 · 4.58★
Transform customer feedback into business success.
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What is Customer.guru?
Customer.guru is an NPS tracking tool used by SaaS founders and small customer success teams to embed Net Promoter Score surveys in transactional emails and monitor customer loyalty trends over time. It automates survey delivery, sends branded emails with customizable logos, and aggregates ...
Read moreWhat reviewers like about Customer.guru
- Easy to set up and use, with a simple user interface and quick survey setup.
- Provides a meaningful metric (Net Promoter Score) for measuring customer engagement.
- Saves time by making it easy to implement NPS and gather customer feedback in one place.
Where Customer.guru falls short
- Limited customization options and marketplace for additional apps and connectors.
- Some users may find the richness of features and customizations overwhelming without adequate support.
- Limited options for reaching out to customers beyond basic surveys.
Common Features
-
Web Widget Survey
-
Email Surveys
-
Survey Builder
+ 10 more
Unique Features
-
Web Pop-up Survey
-
Multi-language Support
-
Mobile Survey
Pricing
Free Trial available, Try Now
Starts from $50/Month
8.3
SpotScore
GrowthScore — from $19 · 4.2★
Grow your business with customer-driven insights.
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What is GrowthScore?
GrowthScore is an NPS and customer feedback platform for CX teams collecting responses across email, web forms, and chat at scale — the platform is designed for companies generating 500 or more monthly submissions. It surfaces sentiment trends and response patterns in a dashboard and exports ...
Read moreWhat reviewers like about GrowthScore
- Multi-channel feedback collection
- Actionable insights
- User-friendly interface
Where GrowthScore falls short
- May be too basic for large enterprises
- Limited integrations
- Requires setup time
Common Features
-
Email Surveys
-
Survey Builder
-
Customer NPS
+ 8 more
Unique Features
-
Mobile Survey
Pricing
Free Trial available, Try Now
Starts from $19/Month
9.4
SpotScore
Startquestion — from $41 · 4.76★
Measuring loyalty, not just satisfaction.
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What is Startquestion?
NPS gives an accurate measure of customer loyalty. Unlike satisfaction studies which indicate how happy user is with what receive from a company, NPS measures how likely to recommend a company to friends and colleagues. It is the next generation of customer analytics that goes beyond gauging ...
Read moreWhat reviewers like about Startquestion
- Easy to use interface, making it user-friendly for beginners.
- Excellent customer service and support team.
- Variety of survey options and configurations available.
Where Startquestion falls short
- Limited selection of advanced features and customizations.
- Some users may find the marketplace lacking in additional apps and connectors for enhanced functionalities.
Common Features
-
Web Widget Survey
-
Email Surveys
-
Survey Builder
+ 13 more
Unique Features
-
Web Pop-up Survey
-
SMS Surveys
-
Employee NPS
+ 8 more
Pricing
Free Trial available, Try Now
Starts from $41/Month when Billed Yearly
9.8
SpotScore
Zonka Feedback — from $24 · 4.95★
Listen, improve, and exceed customer expectations.
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What is Zonka Feedback?
Zonka Feedback is a survey and NPS platform used by customer experience teams at mid-sized companies to collect feedback across web, email, in-app, and offline channels. It covers the full feedback workflow from building branded surveys to generating sentiment reports and closing the loop with ...
Read moreWhat reviewers like about Zonka Feedback
- Clean interface that works well for enterprise deployments.
- API is accessible and offline survey tools perform reliably.
- Includes templates, survey logic, and branching for flexible and structured data collection.
Where Zonka Feedback falls short
- Limited intelligence behind surveys; does not adapt based on prior responses or patterns.
- Downloading all feedback comments in PDF format is not fully supported.
Common Features
-
Web Widget Survey
-
Email Surveys
-
Survey Builder
+ 13 more
Unique Features
-
Web Pop-up Survey
-
SMS Surveys
-
Employee NPS
+ 9 more
Pricing
Free Trial available, Try Now
Starts from $24/Month when Billed Yearly
9.4
SpotScore
Trustmary — from $190 · 4.59★
Building trust, one score at a time.
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What is Trustmary?
Trustmary is a highly scalable and robust trust and reputation system for the web. The solutions adds an extra layer of trust to any e-commerce platform, online search engine, social network or even a personal blog. A user's reputation is verified by NPS(Net Promoter Score) through deeplinks ...
Read moreWhat reviewers like about Trustmary
- Easy to use interface with constant improvements, making it versatile and user-friendly for feedback collection.
- Simplifies feedback gathering with automation, ensuring no customer feedback is missed.
- Provides a simple dashboard for quick access to NPS and customer recommendations.
Where Trustmary falls short
- Lack of advanced features in the widget for website integration.
- Output reports in limited formats, desiring more visually appealing options for analysis.
- Limited versatility in diagram presentation of results.
Common Features
-
Web Widget Survey
-
Email Surveys
-
Survey Builder
+ 13 more
Unique Features
-
Web Pop-up Survey
-
SMS Surveys
-
Employee NPS
+ 8 more
Pricing
Free Trial available, Try Now
Starts from $190/Month
8.6
SpotScore
ClearlyRated — 4.76★
Uncover actionable insights from your customer feedback.
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What is ClearlyRated?
ClearlyRated NPS Software is a fast, easy to use feedback software that allows to understand customer's rating experience. It provides multi-screen visualizations of detailed insights into the steps that users take while giving feedback. In addition to rating data, it can also be used for ...
Read moreWhat reviewers like about ClearlyRated
- Easy-to-use platform with clear navigation and user-friendly dashboard.
- Quick and responsive customer support with a helpful support team.
- Provides valuable insights and detailed analytics for making informed decisions.
Where ClearlyRated falls short
- Limited customization options for surveys and may require support for complex features.
- Lack of variety in marketplace options for additional functionalities.
- Some users find the platform overwhelming due to the richness of features.
Common Features
-
Survey Builder
-
Customer NPS
-
Text Analytics
+ 6 more
Unique Features
-
Employee NPS
-
Anonymous Feedback
Pricing
ClearlyRated offers custom pricing plan
The main SmileBack competitors
Across NPS Software, 10 products compete directly with SmileBack. The strongest overlap is with Emojics, YesInsights and SatisMeter. Each is compared against SmileBack on rating, pricing and feature coverage below.
What else works like SmileBack?
Searches for "sites like SmileBack" and "apps like SmileBack" land on the same set of options as "SmileBack alternatives" — the 10 options below cover both, whether you want a like-for-like replacement or something lighter.
What makes each SmileBack alternative worth considering
Reviewers say the emoji-based widget collects far more user feedback than traditional tools.
Watch for: Some users want more emoji variety, noting certain emoticons look too similar.
Easy-to-use interface for creating and conducting surveys quickly.
Watch for: Limited integration options and marketplace for expanding functionalities may restrict advanced features.
Easy setup and integration with data platforms, making it quick to start gathering feedback.
Watch for: Customizations and advanced features may be overwhelming for new users without proper guidance or support.
User-friendly interface
Watch for: Limited to NPS metrics
Easy to set up and use, with a simple user interface and quick survey setup.
Watch for: Limited customization options and marketplace for additional apps and connectors.
Multi-channel feedback collection
Watch for: May be too basic for large enterprises
Easy to use interface, making it user-friendly for beginners.
Watch for: Limited selection of advanced features and customizations.
Clean interface that works well for enterprise deployments.
Watch for: Limited intelligence behind surveys; does not adapt based on prior responses or patterns.
Easy to use interface with constant improvements, making it versatile and user-friendly for feedback collection.
Watch for: Lack of advanced features in the widget for website integration.
Easy-to-use platform with clear navigation and user-friendly dashboard.
Watch for: Limited customization options for surveys and may require support for complex features.
Why teams look for a SmileBack alternative
The decision to move off SmileBack usually rests on a few known weak spots:
- Some users find the simplicity of the system may limit advanced customizations.
- Limited integration options with other software tools, potentially affecting workflow efficiency.
The buyer's checklist for a SmileBack alternative
Here's how the 10 alternatives compare at a factual level: 8 offer a free tier; and SatisMeter is the highest rated at 4.97★ across 40 reviews.
How we sort these tools.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
