ClearlyRated vs SmileBack Comparison
ClearlyRated
Starting at Contact for pricing
- Large Enterprises
- Medium Business
ClearlyRated NPS Software is a fast, easy to use feedback software that allows to understand customer's rating experience. It provides multi-screen visualizations of detailed insights into the steps that users take while…
SmileBack
Starting at $83 /Month
- Free Trial
- Large Enterprises
- Medium Business
SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with advanced analytics and interactive…
SmileBack leads on user satisfaction with a 4.9-star rating across 30 reviews.
ClearlyRated vs SmileBack — at a glance
| Feature | ClearlyRated | SmileBack |
|---|---|---|
| Rating | 4.8 / 5 | 4.9 / 5 |
| Reviews | 44 | 30 |
| Starting price | Contact for pricing | $83 /Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | Online | Online |
| Certifications | GDPR | GDPR |
| Data residency | US | US |
Key differences between ClearlyRated and SmileBack
- Pricing: SmileBack starts at $83 /Month. ClearlyRated pricing is not publicly listed.
- Free trial: SmileBack offers a free trial; ClearlyRated does not.
- User satisfaction: SmileBack scores higher with a 4.9-star average.
- Deployment: ClearlyRated supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac; SmileBack supports SaaS/Web/Cloud.
ClearlyRated vs SmileBack — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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ClearlyRated vs SmileBack: Biggest differences
Start here before you go deeper into features.
Best for straightforward NPS and feedback with strong analytics and support.
- You need a simple, fast-to-deploy NPS and feedback tool with minimal setup.
- Your team values detailed visual insights into user feedback steps for decision making.
- You want responsive customer support to assist with survey implementation and analysis.
- You require highly customizable survey designs beyond basic templates.
- Your organization depends on extensive third-party app integrations and connectors.
Best for simple, real-time customer satisfaction feedback in small to medium businesses.
- You need an easy-to-use platform that boosts customer response rates with clickable face feedback.
- You want quick setup and intuitive dashboards for immediate insights without complex configuration.
- Your focus is on customer support or service teams collecting ticket feedback and monitoring satisfaction.
- Your organization requires advanced survey customization beyond basic feedback options.
- You need extensive integrations with other enterprise software tools for complex workflows.
ClearlyRated: Best for straightforward NPS and feedback with strong analytics and support. SmileBack: Best for simple, real-time customer satisfaction feedback in small to medium businesses.
Description | ClearlyRated NPS Software is a fast, easy to use feedback software that allows to understand customer's rating experience. It provides multi-screen visualizations of detailed insights into ... Read More about ClearlyRated | SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with ... Read More about SmileBack |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 8.6/10 | 8.9/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  ClearlyRated has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do ClearlyRated and SmileBack Compare on Features?
Total Features | 11 Features | 16 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare ClearlyRated and SmileBack on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
ClearlyRated vs SmileBack: Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
ClearlyRated vs SmileBack Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
GDPR | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
ClearlyRated User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally express high satisfaction with the platform’s ease of use, insightful analytics, and responsive support, while noting some limitations in customization and integrations. What buyers like
Common complaints
| Buyer sentiment Users highly appreciate SmileBack’s ease of use and effective real-time feedback collection, though some desire more advanced customization and integrations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  3 Screenshots | No screenshots available. |
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Videos | No videos available. |  3 Videos |
Top Alternatives to ClearlyRated and SmileBack in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ClearlyRated or SmileBack?
- SmileBack edges out the other on user ratings (4.9 vs 4.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ClearlyRated and SmileBack offer a free trial?
- SmileBack offers a free trial. ClearlyRated does not.
- What is the starting price of ClearlyRated vs SmileBack?
- ClearlyRated starts at Contact for pricing. SmileBack starts at $83 /Month.
- What are the top alternatives to ClearlyRated?
- Top alternatives to ClearlyRated include SatisMeter, GrowthScore, SmileBack, Emojics, YesInsights.
- What are the top alternatives to SmileBack?
- Top alternatives to SmileBack include Emojics, YesInsights, SatisMeter, Promoter Ninja, Customer.guru.