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Compare LiveAgent vs Help Scout vs Zendesk Support vs Zoho Desk

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Overview

Description

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so ... Read More

Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, retain customers, and delight them with ... Read More

Entry Level Pricing
  • Starts from $15
  • Starts from $20 , Billed Yearly
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

9.8/10

9.7/10

User Ratings
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Software Demo

Demo

Features

Total Features

25 Features

15 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $15
          • $20 , Billed Yearly
          Pricing Plans
          • Not Available
          • Standard

            • 2 Mailboxes (Additional Mailboxes are $10 each per month)

            • 1 Docs site (Additional Docs sites are $20 each per month)

            • Add up to 25 users (Add up to 25 users on Standard at $20/month each, billed Yearly)

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          • Plus

            • Includes features of Standard plan, plus

            • 5 Mailboxes (Additional Mailboxes are $10 each per month)

            • 2 Docs sites (Additional Docs sites are $20 each per month)

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          • Pro

            • Includes features of Plus plan, plus

            • 25 Mailboxes (Additional Mailboxes are $10 each per month)

            • 10 Docs sites (Additional Docs sites are $20 each per month)

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          Pricing Pageliveagent pricinghelp-scout pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          682

          Very Good

          173

          Good

          13

          Poor

          1

          Terible

          1

          Excellent

          237

          Very Good

          67

          Good

          11

          Poor

          5

          Terible

          5

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons
          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          LiveAgent_customers_0

          LiveAgent_customers_0

          LiveAgent_customers_1

          LiveAgent_customers_1

          LiveAgent_customers_2

          LiveAgent_customers_2

          YETI

          YETI

          Trello

          Trello

          Mixmax

          Mixmax

          Media and Screenshots

          Screenshots
          Inside of Tickets

          14 Screenshots

          Help Scout

          7 Screenshots

          Videos
          video-0

          5 Videos

          video-0

          3 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both LiveAgent and Help Scout offer a Free Trial.

          LiveAgent is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Help Scout is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for LiveAgent Starts at $15/User/Month whereas for Help Scout Starts at $20/User/Month when Billed Yearly.

          Some top alternatives to LiveAgent includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, ClickDesk, HelpDesk, SysAid, Jitbit Helpdesk, Desky, Help Scout, LabiDesk, LiveChat, Zendesk Chat, LiveHelpNow and Little SaaS Communication.

          Some top alternatives to Help Scout includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, eStreamDesk, CRMdesk, ReadyDesk, Trakdesk, LabiDesk and HESK.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].