LiveAgent vs Freshservice Comparison
LiveAgent
Starting at $15 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customer…
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
LiveAgent leads on user satisfaction with a 4.7-star rating across 1,542 reviews.
LiveAgent vs Freshservice — at a glance
| Feature | LiveAgent | Freshservice |
|---|---|---|
| Rating | 4.7 / 5 | 4.4 / 5 |
| Reviews | 1,542 | 1,491 |
| Starting price | $15 /User/Month | $19 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Help Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | GDPR | SOC 2, GDPR, ISO 27001 |
| Data residency | Global | Global |
Key differences between LiveAgent and Freshservice
- Pricing: LiveAgent starts at $15 /User/Month, while Freshservice starts at $19 /User/Month.
- User satisfaction: LiveAgent scores higher with a 4.7-star average.
- Deployment: LiveAgent supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
LiveAgent vs Freshservice — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for small to mid-sized teams needing simple omnichannel customer support.
- You want an all-in-one platform combining live chat, email, phone, SMS, and social media support.
- Your team values quick, low-complexity setup with mobile-enabled customer engagement.
- You require integrations with popular tools like Google Apps, Twitter, and MailChimp.
- Your company needs highly customizable, enterprise-grade workflows and advanced analytics.
- You are a large enterprise concerned about scalability and transparent pricing for higher tiers.
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
LiveAgent: Best for small to mid-sized teams needing simple omnichannel customer support. Freshservice: Best for quick, multi-channel IT service desk setup without complex infrastructure.
Description | LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so ... Read More about LiveAgent | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.8/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 10-50 employees51-500 employees | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- All-in-One Omnichannel Support: Supports live chat, email, call center, SMS, and social media in one platform—ideal for centralizing customer communication.
- Wide Range of Integrations: Easily integrates with popular tools like Google Apps, Twitter, MailChimp, Slack, and more, streamlining customer service workflows.
- Competitive Pricing & Easy Setup: Offers affordable pricing tiers and fast onboarding, making it a strong choice for startups and small to mid-sized businesses.
No key benefits available yet.
Best fit
- 10 – 500 Employees
- E-commerce, SaaS, Education, Healthcare, Travel, Retail, Marketing Agencies
- Customer Support Manager, Help Desk Agent, Operations Manager, Customer Success Specialist, IT Support Admin, Marketing Manager.
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Some users find LiveAgent’s interface less modern or intuitive compared to newer customer support platforms with more refined UX/UI.
- Compared to tools like Zendesk or Intercom, LiveAgent currently lacks advanced AI-driven automation, chatbots, and machine learning capabilities.
- While well-suited for SMBs, large organizations may find LiveAgent’s infrastructure less capable of handling complex, high-volume, or multi-department workflows at scale.
No alternatives guidance available yet.
Software Demo
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How do LiveAgent and Freshservice Compare on Features?
Total Features | 25 Features | 0 Features |
|---|---|---|
Unique Features | No unique features | No features |
Get Quote | Get Quote |
Compare LiveAgent and Freshservice on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
LiveAgent User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise LiveAgent for its comprehensive omnichannel support and ease of setup, though some note limitations for large enterprise needs. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  LiveAgent_customers_0  LiveAgent_customers_1  LiveAgent_customers_2 |  vroom  Cordant  Addison Lee |
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Media and Screenshots
Screenshots |  14 Screenshots |  7 Screenshots |
|---|---|---|
Videos |  5 Videos |  4 Videos |
Top Alternatives to LiveAgent and Freshservice in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, LiveAgent or Freshservice?
- LiveAgent edges out the other on user ratings (4.7 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do LiveAgent and Freshservice offer a free trial?
- Yes, both LiveAgent and Freshservice offer a free trial.
- What is the starting price of LiveAgent vs Freshservice?
- LiveAgent starts at $15 /User/Month. Freshservice starts at $19 /User/Month.
- What are the top alternatives to LiveAgent?
- Top alternatives to LiveAgent include Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, ClickDesk.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk.