Issuetrak vs ManageEngine ServiceDesk Plus Comparison
Issuetrak
Starting at $69 /User/Month
- Freelancers / Consultants
- Large Enterprises
Issuetrak is a web-based help desk application that enables organizations to track, manage, and report all customer requests coming into one central location. Manage requests from inception to closure, prioritize the nee…
ManageEngine ServiceDesk Plus
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organi…
Issuetrak leads on user satisfaction with a 4.4-star rating across 72 reviews.
Issuetrak vs ManageEngine ServiceDesk Plus — at a glance
| Feature | Issuetrak | ManageEngine ServiceDesk Plus |
|---|---|---|
| Rating | 4.4 / 5 | 4.2 / 5 |
| Reviews | 72 | 351 |
| Starting price | $69 /User/Month | Contact for pricing |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Help Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Installed - Windows |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2 | HIPAA, GDPR |
| Data residency | Global | US |
Key differences between Issuetrak and ManageEngine ServiceDesk Plus
- Pricing: Issuetrak starts at $69 /User/Month. ManageEngine ServiceDesk Plus pricing is not publicly listed.
- Free trial: ManageEngine ServiceDesk Plus offers a free trial; Issuetrak does not.
- Target audience: Issuetrak is built for Freelancers / Consultants and Large Enterprises, while ManageEngine ServiceDesk Plus targets Large Enterprises and Medium Business.
- User satisfaction: Issuetrak scores higher with a 4.4-star average.
- Deployment: Issuetrak supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac; ManageEngine ServiceDesk Plus supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows.
Issuetrak vs ManageEngine ServiceDesk Plus — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Freelancers / Consultants, Large Enterprises, Medium Business
Large Enterprises, Medium Business, Small Business
Issuetrak typically suits Freelancers / Consultants and Large Enterprises. ManageEngine ServiceDesk Plus tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Issuetrak is a web-based help desk application that enables organizations to track, manage, and report all customer requests coming into one central location. Manage requests from inception ... Read More about Issuetrak | ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More about ManageEngine ServiceDesk Plus |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 8.8/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Issuetrak and ManageEngine ServiceDesk Plus Compare on Features?
Total Features | 14 Features | 6 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Issuetrak and ManageEngine ServiceDesk Plus on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✓ Yes |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Issuetrak User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 69 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 150 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Pfizer  Dollar Tree  Somero |  ManageEngine ServiceDesk Plus_customers_0  ManageEngine ServiceDesk Plus_customers_1  ManageEngine ServiceDesk Plus_customers_2 |
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Media and Screenshots
Screenshots |  6 Screenshots |  16 Screenshots |
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Videos |  5 Videos |  3 Videos |
Top Alternatives to Issuetrak and ManageEngine ServiceDesk Plus in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Issuetrak or ManageEngine ServiceDesk Plus?
- Issuetrak edges out the other on user ratings (4.4 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Issuetrak and ManageEngine ServiceDesk Plus offer a free trial?
- ManageEngine ServiceDesk Plus offers a free trial. Issuetrak does not.
- What is the starting price of Issuetrak vs ManageEngine ServiceDesk Plus?
- Issuetrak starts at $69 /User/Month. ManageEngine ServiceDesk Plus starts at Contact for pricing.
- What are the top alternatives to Issuetrak?
- Top alternatives to Issuetrak include Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Freshdesk.
- What are the top alternatives to ManageEngine ServiceDesk Plus?
- Top alternatives to ManageEngine ServiceDesk Plus include SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk.