Insent Review: Is It The Right Conversational Marketing Software For Your Team?MIGRATED TO ZoomInfo Chat
MIGRATED TO ZoomInfo Chat
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRInsent offers custom pricing plan
PurplePatch
TouchPointsTrusted by teams including PurplePatch
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Insent?
Insent is a conversational marketing platform that automates initial website visitor engagement and routes qualified leads to sales teams across multiple channels. It suits mid-market B2B companies running inbound demand generation but may not offer the enterprise-grade customization that larger teams need.
Pricing
Insent offers custom pricing plan
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
GDPRInsent Software Demo
Insent was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Insent
- Use cases
- Conversational marketing, Lead generation, Customer engagement
- Team types
- Marketing teams, Sales teams
- Company size
- Small Business, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Insent
High user satisfaction with a 4.9 rating
Effective conversational marketing capabilities
Suitable for businesses of various sizes
Is Insent right for you?
Best for small to medium businesses focused on conversational marketing.
Choose Insent if
- You need a flexible, configurable conversational marketing platform.
- Your team includes marketing, sales, or customer success professionals.
- You prioritize high user satisfaction and effective lead generation.
Consider alternatives if
- You require transparent, upfront pricing information.
- You need extensive out-of-the-box integrations and detailed product documentation.
What buyers should know before shortlisting Insent
Insent provides automated customer interaction solutions with multi-channel support. While it is user-friendly, it may not offer the advanced features that larger organizations require.
Insent pros and cons
- Insent pros
High user satisfaction with a 4.9 rating
Effective conversational marketing capabilities
Suitable for businesses of various sizes
- Insent cons
Lack of publicly available pricing information
Limited detailed product information and use cases
Ready to try it?
Get started with Insent
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Insent side-by-side with top Conversational Marketing Software alternatives.
What is the pricing of Insent?
Insent uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Weighing your options?
Not sure if Insent fits your budget?
Insent reviews and ratings
Buyer sentiment
Overall buyer sentiment is highly positive with a 4.9 rating but limited review volume.
What buyers like
- Effectiveness in conversational marketing
- Ease of use
- Customer support
Common complaints
- Lack of pricing transparency
- Limited product information
Are you using Insent?
What users are saying
JW
James W
03/27/20
No brainer for engaging leads better
What do you like best? Using Insent has been a great experience for us so far and it has improved our top of funnel strategy. We are now able to ...
Read more
GJ
Georgey J
03/26/20
Honest review from an Insent user
What do you like best? Insent along with my Hubspot has really helped me personalize experience for my ABM strategy. Insent has a seamless ...
Read more
JA
Julian A
03/25/20
A game changer!
What do you like best? It's had a massive impact on driving more leads -- product is really simple and easy to use What do you dislike? Love ...
Read more
ES
Executive Sponsor in Information Technology and Services
03/25/20
Easy to set up; Allows direct conversations with prospects, esp repeat website visitors
What do you like best? Insent was really easy to set up. We've previously tried several different chat services on our website, but the integration ...
Read more
ID
Ikechi David N
03/25/20
Insent
What do you like best? I love the Chat Bot and Slack Integration. What do you dislike? I wish there was a mobile app for this product. ...
Read more
AK
Ajeesh K
03/24/20
Use Cases and Deployment Scope
What do you like best? - Really great customer success team. The way they pre-configured the platform for us was amazing. I didn’t realize that you ...
Read more
- See if Insent fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Insent?
AI-based chatbots, also known as virtual assistants, are computer programs that leverage artificial intelligence (AI) technology to interact…
Customer engagement is a metric that measures how well a company interacts with its consumers at all points in their lives. Customers may he…
The practice of increasing client interest in a company's goods or services is known as lead generation. List building, e-newsletter list ac…
Lead Qualification is an essential feature of many software programs which helps businesses to efficiently identify and prioritize their pot…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
Route to human refers to the feature in AI-powered customer service systems that seamlessly transfers complex or sensitive queries from the…
Visitor Insights is an event-based system used to track millions of pageviews without jeopardizing the accuracy of your previous data or blo…
Insent security and data handling
Key compliance certifications and security features for IT and security teams evaluating Insent.
Certifications
Security features
Alternatives to Insent
Insent Customers
PurplePatch
TouchPoints
Insent Support Options
Frequently Asked Questions About Insent
Common questions buyers ask before choosing Insent.
Insent is a Conversational Marketing Software. Insent offers Live Chat, Route to Human, Lead Qualification, Customer Engagement, Lead Generation and many more functionalities.
Insent is a strong fit if: You need a flexible, configurable conversational marketing platform.; Your team includes marketing, sales, or customer success professionals.. Consider alternatives if: You require transparent, upfront pricing information.; You need extensive out-of-the-box integrations and detailed product documentation..
Buyers commonly note the following limitations of Insent: Lack of publicly available pricing information; Limited detailed product information and use cases; Small number of user reviews.
Some top alternatives to Insent includes Drift, Conversica, TelebuPop, Instabot and Layer.
Insent offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by Insent. You can visit Insent pricing page to get the latest pricing.
Ready to try it?
Get started with Insent
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].