HubSpot Service Hub vs Freshservice Comparison
HubSpot Service Hub
Starting at $1,200
- Large Enterprises
- Medium Business
HubSpot Service Hub is the all-in-one help desk software that makes it easy for users to create and manage inbound support requests in just a few clicks. This cloud-based solution integrates with HubSpot CRM to keep in t…
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
Freshservice leads on user satisfaction with a 4.4-star rating across 1,491 reviews.
HubSpot Service Hub vs Freshservice — at a glance
| Feature | HubSpot Service Hub | Freshservice |
|---|---|---|
| Rating | 4.3 / 5 | 4.4 / 5 |
| Reviews | 849 | 1,491 |
| Starting price | $1,200 | $19 /User/Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Help Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, GDPR, ISO 27001 |
| Data residency | Global | Global |
Key differences between HubSpot Service Hub and Freshservice
- Pricing: HubSpot Service Hub starts at $1,200, while Freshservice starts at $19 /User/Month.
- Free trial: Freshservice offers a free trial; HubSpot Service Hub does not.
- Target audience: HubSpot Service Hub is built for Large Enterprises and Medium Business, while Freshservice targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: Freshservice scores higher with a 4.4-star average.
- Deployment: HubSpot Service Hub supports SaaS/Web/Cloud; Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
HubSpot Service Hub vs Freshservice — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
HubSpot Service Hub typically suits Large Enterprises and Medium Business. Freshservice tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | HubSpot Service Hub is the all-in-one help desk software that makes it easy for users to create and manage inbound support requests in just a few clicks. This cloud-based solution ... Read More about HubSpot Service Hub | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.1/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50–500 Employees | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Seamless Integration with HubSpot CRM: Provides a unified view of customer interactions, enhancing collaboration across sales, marketing, and service teams.
- User-Friendly Interface: Designed with ease of use in mind, reducing the learning curve for new users and facilitating quick adoption.
- Robust Automation and Workflow Tools: Offers tools to automate repetitive tasks, streamline processes, and ensure consistent service delivery.
No key benefits available yet.
Best fit
- 50–500 Employees
- Technology, SaaS, E-commerce, Education, Healthcare
- Customer Support Manager, IT Support Specialist, Help Desk Administrator, Operations Manager, Customer Success Manager
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Users have reported that HubSpot Service Hub offers limited customization capabilities, particularly in tailoring workflows and ticketing systems to specific business needs. This can be a drawback for organizations requiring more flexible configurations.
- Many advanced features, such as detailed reporting, automation, and AI-driven insights, are gated behind higher-tier plans like the Enterprise subscription. This pricing structure may make it less accessible for smaller businesses or those with limited budgets.
- Some users have found it challenging to manage workflows that involve multiple departments or teams, especially when communication moves to email and isn't always logged back into the ticketing system. This can lead to visibility issues and missed opportunities.
No alternatives guidance available yet.
Software Demo
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How do HubSpot Service Hub and Freshservice Compare on Features?
Total Features | 16 Features | 0 Features |
|---|---|---|
Unique Features | No unique features | No features |
Get Quote | Get Quote |
Compare HubSpot Service Hub and Freshservice on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
HubSpot Service Hub User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 822 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Stella  Santa Cruz  gofundme Charity |  vroom  Cordant  Addison Lee |
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Media and Screenshots
Screenshots |  3 Screenshots |  7 Screenshots |
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Videos |  1 Videos |  4 Videos |
Top Alternatives to HubSpot Service Hub and Freshservice in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, HubSpot Service Hub or Freshservice?
- Freshservice edges out the other on user ratings (4.4 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do HubSpot Service Hub and Freshservice offer a free trial?
- Freshservice offers a free trial. HubSpot Service Hub does not.
- What is the starting price of HubSpot Service Hub vs Freshservice?
- HubSpot Service Hub starts at $1,200. Freshservice starts at $19 /User/Month.
- What are the top alternatives to HubSpot Service Hub?
- Top alternatives to HubSpot Service Hub include Zoho Desk, Freshservice, Freshdesk, Zendesk Support, Support Hub.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk.