9.3
SpotScore
Top 10 Helpshift Alternatives 2026
Revolutionizing in-app customer support.
Main Features
- Agent Scheduling
- Alerts (Escalation)
- Automated Routing
- Call Me Option
Pricing
Helpshift offers custom pricing plan
Helpshift is a Live Chat Software platform with a user rating of 4.3★ based on 361 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Live Chat Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Helpshift vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Helpshift Current | Live Chat Software | Custom pricing | 4.3 ★ | ✗ No |
 ZoomInfo Chat | Live Chat Software | Custom pricing | No reviews | ✗ No |
 ClickDesk | Live Chat Software | $12.99 | 4.1 ★ | ✓ Yes |
 LiveAgent | Help Desk Software | $15 | 4.7 ★ | ✓ Yes |
 LabiDesk | Help Desk Software | $79 | 4.6 ★ | ✓ Yes |
 LiveChat | Live Chat Software | $16 | 4.3 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top Helpshift alternatives as of September 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
8.2
SpotScore
ZoomInfo Chat
RECOMMENDED
Transform your website chats into valuable connections.
Add to compare
What is ZoomInfo Chat?
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven experiences, you can engage with potential leads and efficiently route ...
Read moreCommon Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
No unique features
Pricing
ZoomInfo Chat offers custom pricing plan
9.1
SpotScore
ClickDesk
Seamlessly serve your customers with ClickDesk.
Add to compare
What is ClickDesk?
ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is opened to when it's closed. Use powerful tools to manage knowledge articles that team can use when ...
Read moreCommon Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 5 more
Unique Features
-
Video Chat
Pricing
Starts from $12.99/User/Month when Billed Yearly, also offers free forever plan
9.8
SpotScore
LiveAgent
Connect with your customers on all channels.
Add to compare
What is LiveAgent?
LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...
Read moreCommon Features
-
Incident Management
-
Social Media Integration
-
Multi-Channel Communication
+ 20 more
Unique Features
-
Community Forums
-
Video Chat
Pricing
Free Trial available
Starts from $15/User/Month, also offers free forever plan
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
8.3
SpotScore
LabiDesk
Streamline customer support and enhance satisfaction.
Add to compare
What is LabiDesk?
LabiDesk's help desk software is a complete solution that allows to manage and resolve customer inquiries, providing company with a point of contact via telephone or email. LabiDesk's help desk software will greatly improve the management and the fulfillment of customer inquiries, while also ...
Read moreCommon Features
-
Incident Management
-
Social Media Integration
-
Multi-Channel Communication
+ 11 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $79/Month when Billed Yearly
9.8
SpotScore
LiveChat
Streamline customer support and boost satisfaction with LiveChat.
Add to compare
What is LiveChat?
Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned ...
Read moreCommon Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 5 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $16/User/Month when Billed Yearly
8.2
SpotScore
DeskMoz
Engage, convert, and grow with DeskMoz.
Add to compare
What is DeskMoz?
Introducing DeskMoz – the ultimate solution for your website. With 24x7 support and a user-friendly chat platform, DeskMoz transforms your website into an interactive hub. Our team of agents engages with your visitors, turning their queries into actionable insights and converting them into ...
Read moreCommon Features
-
Visitor Targeting
-
Knowledge Database
-
Co-Browsing
+ 1 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $199/Month
9.0
SpotScore
Zendesk Chat
Boost customer engagement with real-time chat.
Add to compare
What is Zendesk Chat?
Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their queries or concerns faster. The platform also allows you to send personalized ...
Read moreCommon Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 6 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $19/User/Month when Billed Yearly
9.3
SpotScore
LiveHelpNow
Elevate your customer service with LiveHelpNow.
Add to compare
What is LiveHelpNow?
LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through chat, SMS, tickets, and FAQs, while offering the flexibility to connect with users through their preferred ...
Read moreCommon Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 20 more
Unique Features
-
Video Chat
-
Community Forums
Pricing
Free Trial available
Starts from $9/Month
9.3
SpotScore
Comm100 Live Chat
Maximize customer satisfaction with personalized interactions.
Add to compare
What is Comm100 Live Chat?
Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can personalize and streamline engagements through various channels such as email, SMS, social media, and live ...
Read moreCommon Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
-
Video Chat
Pricing
Free Trial available
Starts from $29/User/Month
8.9
SpotScore
HelpOnClick
Turn visitors into paying customers 24/7.
Add to compare
What is HelpOnClick?
Introducing HelpOnClick - the ultimate solution for website owners to turn visitors into paying customers and increase retention by 40%. With just an internet connection and a PC or mobile device, users can stay connected with customers 24/7. The software includes a virtual agent that quickly ...
Read moreCommon Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 19 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $7.20/User/Month when Billed Yearly
Why Teams Look for Helpshift Alternatives
- Designed for mobile-first support — companies needing robust web, email, and phone channels often choose broader help desk platforms like Zendesk or Freshdesk
- Customization limits on workflows and chatbot responses push teams toward competitors like Intercom or Drift that offer more configuration options
- Integration gaps for complex enterprise setups — lacks deeper connections to niche tools that larger organizations depend on
- Requires technical expertise to configure and manage AI chatbots effectively, creating friction for teams under 10 people
- Monthly Active User pricing model becomes expensive for apps with low engagement; startups often switch to ticket-based or flat-rate competitors
- Offline and asynchronous support gaps — teams handling email-heavy or delayed-response workflows find it less suitable than Zendesk or Help Scout
Which Helpshift Alternative Is Right for You?
- If you need a free or low-cost option: ClickDesk — offers a free plan or trial suitable for small teams.
- If user satisfaction is your top priority: DeskMoz — holds the highest user rating (5.0★) among Helpshift alternatives.
- If you want a mid-range option: DeskMoz — sits in the middle of the list by rating and may fit teams with mixed requirements.
Free switching kit
Switching from Helpshift? Get the migration checklist
A step-by-step live chat software migration checklist so you can move off Helpshift without losing data or momentum.
- Pre-switch data & access audit
- Migration timeline and owners
- Go-live cutover checklist
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Frequently Asked Questions (FAQs)
Stuck on something? We're here to help with all the questions and answers in one place.
The top-rated alternatives to Helpshift for Live Chat Software are DeskMoz (5.0★), LiveAgent (4.7★), LabiDesk (4.6★). Compare all 10 alternatives side-by-side above.
When evaluating alternatives to Helpshift, prioritize: Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form, transparent pricing, free trial availability, and integrations with tools you already use. Use the filters above to compare by feature, budget, and team size.
For small businesses, the best Live Chat Software tools are Intercom, LiveChat, LiveAgent. Look for affordable per-seat pricing, quick setup (under 1 day), no long-term contracts, and strong onboarding support to reduce time-to-value.
Migration difficulty depends on how deeply Helpshift is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.
Helpshift has a rating of 4.3. 6 alternatives — including LiveAgent and LabiDesk — rate higher. The right choice depends on your workflow, team size, and budget.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].