Genesys Cloud CX Alternatives with Better Pricing
Transform your CX for the age of AI
Trusted by 2M+ software buyers annually.
Main Features
- AI Voice Assistant
- AI-Human Collaboration
- Alerts
- Artificial Intelligence
Pricing
Starts from $75/user/month when yearly
Showing 1-7 out of 7
List of the Top Genesys Cloud CX alternatives as of July 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
9.6
SpotScore
Nextiva
RECOMMENDED
Empowering businesses through advanced communication solutions.
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What is Nextiva?
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voice over IP (VoIP), integrated instant messaging, video calls and web ...
Read moreCommon Features
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Outbound Call Center
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Inbound Call Center
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Live Chat
+ 4 more
Unique Features
-
Concurrency Support
Pricing
Free Trial available, Try Now
Starts from $18.95/User/Month when Billed Yearly
8.6
SpotScore
YakoVoice
Revolutionize your communication and customer engagement.
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What is YakoVoice?
YakoVoice is the next-generation unified communication, customer engagement and call center solution. YakoVoice continues to change the way companies serve agents and customers. Using YakoVoice's unique Automated Call Distribution (ACD), agents are dispatched based on service level agreements. ...
Read moreCommon Features
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Outbound Call Center
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Inbound Call Center
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Live Chat
+ 4 more
Unique Features
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Concurrency Support
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Progressive Dialer
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Predictive Dialer
Pricing
Free Trial available, Try Now
9.0
SpotScore
Exotel
Elevate your contact center's efficiency
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What is Exotel?
Exotel is a cloud telephony platform used by call centers and customer support operations in India and Southeast Asia that need reliable call routing, recording, and CRM integration. It lets agents access call logs, recordings, and customer history in one place, and supports custom call flows ...
Read moreCommon Features
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Outbound Call Center
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Inbound Call Center
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Queue Management (Calls)
+ 3 more
Unique Features
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Concurrency Support
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Progressive Dialer
Pricing
Free Trial available, Try Now
Starts from $200
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8.4
SpotScore
VoxDesk
Streamline your calls, elevate your business.
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What is VoxDesk?
Discover a revolutionary call center software, VoxDesk, designed to streamline your business operations and improve customer experience. Boost your call connects with advanced features like pre-recorded soundboards, automated voicemails, and customized call disposition. The powerful dialer with ...
Read moreCommon Features
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Outbound Call Center
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Inbound Call Center
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Queue Management (Calls)
+ 3 more
Unique Features
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Progressive Dialer
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Predictive Dialer
Pricing
Starts from $9.99/Month when Billed Yearly, also offers free forever plan
8.0
SpotScore
Moizvonki
Transform phone calls into actionable insights.
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What is Moizvonki?
Moizvonki is a cutting-edge cloud service for collecting and analyzing calls for businesses. With this innovative tool, you can customize which calls are sent to analytics, add additional information to events, and even set goals in analytics. Plus, Moizvonki seamlessly integrates with popular ...
Read moreCommon Features
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Outbound Call Center
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Inbound Call Center
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Queue Management (Calls)
+ 2 more
Unique Features
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Predictive Dialer
Pricing
Free Trial available, Try Now
7.6
SpotScore
ULTATEL
Streamline all your customer communications in one click.
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What is ULTATEL?
ULTATEL is an effortless cloud-based contact center platform designed to provide your business a seamless, comprehensive communication solution. have the capability to stay in touch with customers regardless of what platform they use. Make the customer journey effortless and ensure continued ...
Read moreCommon Features
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Live Chat
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Queue Management (Calls)
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IVR Support
+ 2 more
Unique Features
No unique features
Pricing
Starts from $37.95/User/Month when Billed Yearly
8.9
SpotScore
ZIWO
Revolutionize your customer service experience.
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What is ZIWO?
ZIWO is a cloud contact center platform with CRM plugins, virtual phone numbers, call tracking, and number masking. It integrates telephony with CRM systems so agents can log calls, access analytics, add call notes, and automate outbound calls, with connectivity across 150+ countries including ...
Read moreCommon Features
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Outbound Call Center
-
Inbound Call Center
-
Live Chat
+ 7 more
Unique Features
-
Progressive Dialer
Pricing
Free Trial available, Try Now
Starts from $109/User/Month
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
