Electric Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2Electric offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Electric?
Introducing Electric - the perfect solution for powering your hybrid work setup. Our chat-based support service ensures quick responses and resolutions, putting the "help" back in helpdesk. With our expert IT team, you can count on getting answers within 10 minutes, every time. And with our top-notch security management and best-practice recommendations, your data is always protected from breaches. Experience the convenience and peace of mind that Electric brings to your work dynamic, making hybrid work seamless and hassle-free. Say goodbye to slow response times and security concerns, and embrace the efficiency and security that Electric offers.
Pricing
Electric offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
Electric Software Demo
Electric was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Electric
- Use cases
- Martech, Revtech, Fintech
- Team types
- Sales Managers, Account Executives
- Company size
- 50-500 employees.
Why teams choose Electric
Provides seamless integration with collaboration platforms like Slack, enhancing communication and accessibility.
Fast response times and efficient assistance in resolving IT issues, leading to high user satisfaction.
Streamlines onboarding and offboarding processes, automating tasks and saving time for IT personnel.
Is Electric right for you?
What buyers should know before shortlisting Electric
Electric works best for fully remote teams that need IT support integrated with Microsoft Teams and Slack. Verify in your demo that remote issue resolution meets your response time expectations—Electric's strength is fast turnaround on common problems, but check whether your specific applications are in their supported list before committing.
Key limitations to assess: onboarding can take longer than expected if your team uses non-standard tools or custom workflows. Ask for a timeline during your trial.
Billing and administrative processes have required follow-ups for some customers, so clarify your renewal terms and support escalation path upfront. Electric charges per user, so calculate total cost for your headcount before comparing to flat-rate competitors.
In your demo, test integration with your actual tech stack—don't assume coverage beyond Teams and Slack. Confirm which applications Electric can support remotely and which require on-site visits.
Ask about SLA response times for critical issues and whether they offer after-hours support if your team spans time zones. Request references from companies your size using similar tool combinations.
Electric is a fit if you prioritize remote-first support and can work within their application support boundaries. It's not a fit if you need on-site technician visits or support for highly specialized legacy software.
Electric pros and cons
- Electric pros
Provides seamless integration with collaboration platforms like Slack, enhancing communication and accessibility.
Fast response times and efficient assistance in resolving IT issues, leading to high user satisfaction.
Streamlines onboarding and offboarding processes, automating tasks and saving time for IT personnel.
- Electric cons
Inconsistent service levels, occasional delays in resolution, and administrative errors that require follow-ups, affecting the overall user experience.
Limitations in application support, leading to challenges for companies with specific software requirements.
Ready to try it?
Get started with Electric
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Electric side-by-side with top Service Desk Software alternatives.
What is the pricing of Electric?
Electric uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Electric reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 70 reviews, with strong overall satisfaction.
What buyers like
- Provides integration with collaboration platforms like Slack, enhancing communication and accessibility.
- Fast response times and efficient assistance in resolving IT issues, leading to high user satisfaction.
- Streamlines onboarding and offboarding processes, automating tasks and saving time for IT personnel.
Common complaints
- Inconsistent service levels, occasional delays in resolution, and administrative errors that require follow-ups, affecting the overall user experience.
- Limitations in application support, leading to challenges for companies with specific software requirements.
- Lack of interactive support options like screen shares or calls via Slack, hindering effective communication, especially for less tech-savvy users.
Are you using Electric?
What users are saying
MM
Mark M
12/08/23
"An ideal IT partner for our fully remote team"
What do you like best about Electric? We really appreciate having our primary connection with Electric in Microsoft Teams. For a fully remote ...
Read more
MM
Mark M
12/08/23
"An ideal IT partner for our fully remote team"
What do you like best about Electric? We really appreciate having our primary connection with Electric in Microsoft Teams. For a fully remote ...
Read more
NP
Nick P
06/07/23
"Electric enabled our startup to scale IT"
What do you like best about Electric? Electric enables us to have a full scale IT solution, despite only being a small start up team. They enable us ...
Read more
SM
Stuart M
05/11/23
"Single Worst Vendor Experience in 20+ Years"
What do you like best about Electric? Electric's model was not a good fit for our organization. There was very little we liked about the service, and ...
Read more
SM
Stuart M
05/11/23
"Single Worst Vendor Experience in 20+ Years"
What do you like best about Electric? Electric's model was not a good fit for our organization. There was very little we liked about the service, and ...
Read more
AU
Anonymous User
04/18/23
"Excellent Support Staff"
What do you like best about Electric? Electric is easy to get a hold of and is accessible through Slack integration. Turnaround times on requests are ...
Read more
- See if Electric fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Electric?
Asset management is the practise of keeping track of your assets. Asset management allows you to efficiently manage assets while also extend…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Electric security and data handling
Key compliance certifications and security features for IT and security teams evaluating Electric.
Certifications
Security features
Developer & data
Alternatives to Electric
Why buyers keep looking beyond Electric
Customization limits — teams needing workflow-specific configurations often switch to Terraform or Pulumi
Price-sensitive buyers find lower-cost alternatives like AWS CloudFormation or open-source IaC tools
Integration friction with existing CI/CD pipelines drives adoption of tools with native GitHub Actions or GitLab support
Limited support tiers — organizations requiring 24/7 response SLAs move to vendors offering premium support plans
Lack of multi-cloud orchestration — companies managing AWS, Azure, and GCP simultaneously choose platforms with unified control planes
Electric Support Options
Frequently Asked Questions About Electric
Common questions buyers ask before choosing Electric.
Electric is a Service Desk Software. Electric offers Live Chat, Customer Support, Ticket Management, Asset Management and many more functionalities.
Buyers commonly note the following limitations of Electric: Inconsistent service levels, occasional delays in resolution, and administrative errors that require follow-ups, affecting the overall user experience.; Limitations in application support, leading to challenges for companies with specific software requirements.; Lack of interactive support options like screen shares or calls via Slack, hindering effective communication, especially for less tech-savvy users..
Some top alternatives to Electric includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and iSupport Software.
Electric offers Quotation Based pricing model
The starting price is not disclosed by Electric. You can visit Electric pricing page to get the latest pricing.
Ready to try it?
Get started with Electric
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
