Electric discussions

i’m part of an 8-person startup team. is Electric overkill for our size, or can it still be beneficial?

i’m curious about how the chat-based support service of Electric operates. do they have live agents, or is it mostly automated responses?

we’re a medium-sized business and security is a top concern for us. can anyone share what security management features Electric provides?

we use Slack for all our communications, and I’m wondering how well Electric integrates with it. is it seamless?

I’m trying to budget for IT support, and I’m confused about Electric’s pricing. is it subscription-based or something else?

we sometimes have questions that aren’t strictly IT-related. does Electric provide support for other types of queries?