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Back - Service Desk Software

Back Alternatives with Better Features

Efficient support, simplified.

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Main Features

  • Customer Support
  • Knowledge Base
  • Multi-Channel Communication
  • Reports

Pricing

  • Back offers custom pricing plan

  • Free Trial available

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Alternatives of Back with

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Back rating: 5.08 alternatives found

Showing 1-8 out of 8

Top rated

List of the Top Back alternatives as of July 2026

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

Freshservice - Service Desk Software

Freshservice

Streamline your support process with ease.

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✦ Editor’s Pick

What is Freshservice?

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...

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Common Features

  • Ticket Management

  • Self Service Portal

  • Multi-Channel Communication

+ 2 more

Unique Features

  • Ticketing System

  • Incident Management

  • Asset Management

Pricing

Free Trial available

Starts from $19/User/Month when Billed Yearly

Jira Service Desk - Service Desk Software

Jira Service Desk

Efficiently manage service requests with ease.

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Free plan available

What is Jira Service Desk?

Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and more. Jira Service Desk supports mixed on-premises and cloud deployment scenarios to better fit the ...

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Common Features

  • Self Service Portal

  • Customer Support

  • Ticket Management

+ 2 more

Unique Features

  • Live Chat

  • Social Media Integration

  • Asset Management

Pricing

Free Trial available, Try Now

Starts from $20/user/month when monthly, also offers free forever plan

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Halo Service Desk - Service Desk Software

Halo Service Desk

Effortlessly manage IT support with Halo.

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4.6

(25)

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What is Halo Service Desk?

Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of capabilities that makes it easy for agents to deliver fast, first call resolution while improving customer ...

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Common Features

  • Ticket Management

  • Self Service Portal

  • Knowledge Base

+ 1 more

Unique Features

  • Ticketing System

  • Incident Management

  • Asset Management

+ 1 more

Pricing

Free Trial available

Starts from $40/User/Month

IBM Control Desk - Service Desk Software

IBM Control Desk

Streamline your service desk with intelligent asset management.

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4.6

(15)

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What is IBM Control Desk?

IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time they are acquired, provide a single view of IT services delivered to end users, deliver real-time service ...

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Common Features

  • Ticket Management

  • Self Service Portal

  • Reports

+ 2 more

Unique Features

  • Asset Management

  • Incident Management

  • Contract (SLA Management)

Pricing

Free Trial available

IBM Control Desk offers custom pricing plan

8.9

SpotScore

Teamwork Desk - Help Desk Software

Teamwork Desk

Effortlessly improve customer support with Teamwork Desk.

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4.4

(76)

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What is Teamwork Desk?

The Teamwork Desk is a host based desktop application that monitors the computers on the network and reports problems to a central location. With Teamwork Desk user can improve their cutomer's experience by identifying the location of the problem and allowing help desk operators to fix it. It’s ...

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Common Features

  • Multi-Channel Communication

  • Ticket Management

  • Knowledge Base

+ 1 more

Unique Features

  • Incident Management

  • Macros (Templated Responses)

  • Document Storage

+ 7 more

Pricing

Free Trial available

Starts from $8.50/User/Month when Billed Yearly

9.4

SpotScore

HelpDesk - Help Desk Software

HelpDesk

Streamline customer support and boost team productivity.

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4.9

(36)

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What is HelpDesk?

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...

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Common Features

  • Multi-Channel Communication

  • Ticket Management

  • Knowledge Base

+ 1 more

Unique Features

  • Incident Management

  • Social Media Integration

  • Macros (Templated Responses)

+ 8 more

Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

8.3

SpotScore

LabiDesk - Help Desk Software

LabiDesk

Streamline customer support and enhance satisfaction.

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What is LabiDesk?

LabiDesk's help desk software is a complete solution that allows to manage and resolve customer inquiries, providing company with a point of contact via telephone or email. LabiDesk's help desk software will greatly improve the management and the fulfillment of customer inquiries, while also ...

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Common Features

  • Multi-Channel Communication

  • Ticket Management

  • Knowledge Base

+ 1 more

Unique Features

  • Incident Management

  • Social Media Integration

  • Macros (Templated Responses)

+ 7 more

Pricing

Free Trial available

Starts from $79/Month when Billed Yearly

8.7

SpotScore

BoldDesk - Help Desk Software

BoldDesk

Streamline your support with BoldDesk's advanced features.

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5.0

(2)

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What is BoldDesk?

BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, develop personalized support creation forms, collaborate with your team, and increase agent productivity. Plus, ...

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Common Features

  • Multi-Channel Communication

  • Ticket Management

  • Knowledge Base

+ 1 more

Unique Features

  • Incident Management

  • Social Media Integration

  • Macros (Templated Responses)

+ 8 more

Pricing

Free Trial available

Starts from $8/User/Month when Billed Yearly

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].