Compare IBM Control Desk vs Back

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	IBM Control Desk (15) Get Quote Get Quote	Back (2) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time ... Read More	Back Service Desk software helps to end that constant barrage of support emails that crashes the day. By integrating with the tools user already use, Back automates tasks and retain ... Read More
Free Trial Availability	Free Trial available	Get Free Trial
User Ratings	4.6 (20)	5 (2)
	Get Quote	Get Quote

Pricing

Pricing Option
Pricing Plans	Not Available	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.6 (based on 20 reviews)	5 (based on 2 reviews)
Rating Distribution	Excellent 7 Very Good 7 Good 0 Poor 0 Terible 1	Excellent 2 Very Good 0 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	IBM Control Desk has received positive feedback over the past year, with users praising its ability to manage multivendor multicloud environments efficiently. The tool stands out for its ...Read more	No Expert ai Review available for the product
Pros and Cons	Streamlines IT service management with robust control features, enhancing efficiency and solution comprehensiveness. Great customer service with a supportive team that aids in a smooth onboarding process. Provides mind-blowing management tools, making work easier and optimizing asset utilization. Offers intuitive and easy-to-use features with powerful workflow for process automation and efficiency improvement. Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers. Limited marketplace selection for additional apps and connectors may restrict access to advanced functionalities.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Confluence 4.1 (7140 reviews) Microsoft Teams 4.3 (32097 reviews) Slack 4.5 (35011 reviews)

Customers

Customers	No Customers information available.	SoundCloud Netlify Statista

Media and Screenshots

Screenshots	No screenshots available.	4 Screenshots

Alternatives

Alternatives	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 Jira Service Desk 4.1

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both IBM Control Desk and Back offer a Free Trial.

IBM Control Desk is designed for Large Enterprises, Medium Business and Small Business.

Back is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both IBM Control Desk and Back are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to IBM Control Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, Micro Focus Service Manager, SeamlessDesk, HelpDesk, TOPdesk, Sitehelpdesk and Max HelpDesk.

Some top alternatives to Back includes Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Halo Service Desk, IBM Control Desk, Teamwork Desk, HelpDesk, Sitehelpdesk, LabiDesk, BoldDesk and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare IBM Control Desk vs Back

IBM Control Desk

Back

OverviewAffiliate Disclosure

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure