Vivantio vs Back Comparison
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and executives. A comprehensive das…
Back
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Back Service Desk software helps to end that constant barrage of support emails that crashes the day. By integrating with the tools user already use, Back automates tasks and retain knowledge so user can deliver world-cl…
Back leads on user satisfaction with a 5.0-star rating across 2 reviews.
SpotSaaS Analysis
VivantioBack
The core difference between Vivantio and Back is that Vivantio lacks specific target audience details, while Back is tailored for SMBs looking for a straightforward, automated service desk solution. Ideal buyers for Vivantio may be companies of any size seeking a customizable service management tool, whereas Back is best suited for small to medium businesses wanting to streamline support processes.
- Customizable service management tool - Pricing starts at $42 - No specific company size listed - Lacks detailed target audience information - Suitable for various industries - Focuses on service desk functionality
- Designed for SMBs (11-1000 employees) - Simple, automated service desk solution - Email integration to reduce support overload - Ideal for teams using existing tools - Specific target audience defined - Pricing not listed
Vivantio vs Back — at a glance
| Feature | Vivantio | Back |
|---|---|---|
| Rating | 4.2 / 5 | 5.0 / 5 |
| Reviews | 234 | 2 |
| Starting price | $42 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | GDPR | SOC 2, GDPR |
| Data residency | Global | US |
Key differences between Vivantio and Back
- Pricing: Vivantio starts at $42 /User/Month. Back pricing is not publicly listed.
- User satisfaction: Back scores higher with a 5.0-star average.
- Deployment: Vivantio supports SaaS/Web/Cloud; Back supports SaaS/Web/Cloud.
Vivantio vs Back — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for SMBs seeking simple, automated service desk with email integration.
- You want to reduce support email overload through automation.
- Your team uses existing tools that need seamless integration.
- You need a low-complexity help desk for 11-1000 employee businesses.
- You require advanced customization and enterprise-grade features.
- You need in-depth analytics and reporting capabilities.
Vivantio typically suits Large Enterprises and Medium Business. Back tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and ... Read More about Vivantio | Back Service Desk software helps to end that constant barrage of support emails that crashes the day. By integrating with the tools user already use, Back automates tasks and retain ... Read More about Back |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 11-200 employees201-1000 employees |
Get pricing help | Get pricing help |
Software Demo
Demo |  Back has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Vivantio and Back on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
|---|---|---|
HIPAA | — | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Vivantio User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Limited reviews but highly positive feedback from early users. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  YODEL  West Ham United  Southern Housing Group |  SoundCloud  Netlify  Statista |
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Media and Screenshots
Screenshots |  5 Screenshots |  4 Screenshots |
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Videos |  4 Videos | No videos available. |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Vivantio or Back?
- Back edges out the other on user ratings (5.0 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Vivantio and Back offer a free trial?
- Yes, both Vivantio and Back offer a free trial.
- What is the starting price of Vivantio vs Back?
- Vivantio starts at $42 /User/Month. Back starts at Contact for pricing.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to Back?
- Top alternatives to Back include Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Halo Service Desk, IBM Control Desk.