Is there a free alternative to MyAlice?

Yes. Gorgias, Salesforce Service Cloud, Jitbit Helpdesk offer free tiers or trials suitable for small teams and individuals.

Last updated: November 4, 2026

Best MyAlice Alternatives for Android: 12 Compared in 2026

Explore 12 alternatives to MyAlice, vetted by our editors with real user reviews, pricing, and feature comparisons.

The 12 MyAlice alternatives buyers consider most

Quick answer

The strongest MyAlice alternatives right now are Gorgias, Salesforce Service Cloud and Jitbit Helpdesk. Gorgias takes the top spot with a SpotScore of 9.6 and a 4.63★ rating. Compare the full set of 12 on score, rating, and price below.

Choosing the right MyAlice alternative comes down to fit, and these 12 help desk software alternatives cover a wide range of needs. We rank them by SpotScore, which blends verified satisfaction with market presence, then ratings and pricing. Each tool is editor-checked. Use the table to compare, then read each breakdown.

Product	SpotScore	Rating	Pricing	Best for
GorgiasEffortlessly manage customer interactions and relationships.	9.6	★★★★★ 4.63(499)	Freefrom $10	teams of all sizes
Salesforce Service CloudCustomer service made smarter, faster, and better.	9.6	★★★★★ 4.99(790)	Freefrom $25 /user/month	teams of all sizes
Jitbit HelpdeskStreamline customer support with Jitbit Helpdesk.	9.5	★★★★☆ 4.34(82)	Freefrom $24.92/mo	teams of all sizes
DeskproTransforming support with customizable tools and lightning-fast solutions.	9.2	★★★★☆ 4(16)	Freefrom $29 /User/Month	teams of all sizes
Cayzu Help DeskSimplify support and keep customers satisfied.	9.1	★★★★☆ 4.44(11)	Freefrom $4 /User/Month	teams of all sizes
Zoho DeskEfficient support for all your business needs.	9.7	★★★★☆ 4.39(4147)	FreeFree Trial · Subscription	teams of all sizes
IntercomBoost your sales, keep your customers, and grow.	9.8	★★★★★ 4.55(2496)	Subscription · Quotation Based	teams of all sizes
SysAidStreamline IT support anytime, anywhere.	9.8	★★★★★ 4.65(710)	FreeFree Trial · Quotation Based	teams of all sizes
LiveAgentConnect with your customers on all channels.	9.8	★★★★★ 4.67(870)	FreeFree Trial · Freemium · Subscription	teams of all sizes
CrispTransforming customer conversations, one click at a time.	9.7	★★★★☆ 4.47(140)	FreeFree Trial · Freemium · Subscription	small & mid-size businesses
Help ScoutStreamline customer support with Help Scout.	9.7	★★★★★ 4.54(327)	FreeFree Trial · Subscription	teams of all sizes
TrengoRevolutionize customer service with Trengo.	—	★★★★☆ 4.42(184)	FreeFree Trial · Subscription	teams of all sizes

9.6

SpotScore

Gorgias

Effortlessly manage customer interactions and relationships.

Best for: SMB teams · Mid-market · Enterprise

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4.6

499 verified reviews

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What is Gorgias?

The Gorgias Help Desk allows organizations to manage and communicate with their customers simply and efficiently. Designed specifically to manage customer interactions, the Gorgias Help Desk will provide companies with a detailed view of each contact and customer relationship in one central ...

Salesforce Service Cloud

Customer service made smarter, faster, and better.

Best for: SMB teams · Mid-market · Enterprise

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5.0

790 verified reviews

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Watch Demo

What is Salesforce Service Cloud?

Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service organization employees and service customers alike, providing centralized views of support requests across all ...

Free TrialTry Free →

9.5

SpotScore

Jitbit Helpdesk

Streamline customer support with Jitbit Helpdesk.

Best for: SMB teams · Mid-market · Enterprise

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4.3

82 verified reviews

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What is Jitbit Helpdesk?

Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using Jitbit reduces the response time for customers and makes it easy for user to stay afloat of all the ...

Deskpro

Transforming support with customizable tools and lightning-fast solutions.

Best for: SMB teams · Mid-market · Enterprise

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4.0

16 verified reviews

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What is Deskpro?

Deskpro is a fully-customizable, web-based help desk software solution with features for IT and IT support. Deskpro's User Management tools allow to effectively track, manage, and support the help desk user base. Deskpro's Assist Desk Tool allows to quickly assign tickets to technicians for ...

Cayzu Help Desk

Simplify support and keep customers satisfied.

Best for: SMB teams · Mid-market · Enterprise

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4.4

11 verified reviews

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What is Cayzu Help Desk?

Cayzu is a web-based help desk software for SMB customers. Cayzu helpdesk is designed with customers in mind, enabling them to easily manage their IT support requests from initiating a ticket to sending status updates to customers. Cayzu helps users client to track the progress of their ...

Zoho Desk

RECOMMENDED

Efficient support for all your business needs.

Best for: SMB teams · Mid-market · Enterprise

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4.4

4147 verified reviews

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What is Zoho Desk?

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

Intercom

Boost your sales, keep your customers, and grow.

Best for: SMB teams · Mid-market · Enterprise

Tools similar to MyAlice

Searches for "sites like MyAlice" and "apps like MyAlice" land on the same set of options as "MyAlice alternatives" — the 12 options below cover both, whether you want a like-for-like replacement or something lighter.

Why each of these made the list

Gorgias9.6Best for teams of all sizes

Centralized customer interactions

Watch for: Limited third-party integrations

Salesforce Service Cloud9.6Best for teams of all sizes

Intuitive user interface

Watch for: Complex setup process

Jitbit Helpdesk9.5Best for teams of all sizes

Easy ticket management

Watch for: Limited customization options

Deskpro9.2Best for teams of all sizes

Fully customizable solution

Watch for: Learning curve for new users

Cayzu Help Desk9.1Best for teams of all sizes

Web-based platform

Watch for: Limited features for larger enterprises

Zoho Desk9.7Best for teams of all sizes

Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.

Watch for: Although mobile support is available, certain functionalities may be more limited compared to the desktop version.

Intercom9.8Best for teams of all sizes

Easy-to-navigate interface that makes it easy to navigate and use.

Watch for: Some users may find the richness of features and customization options overwhelming without proper guidance.

SysAid9.8Best for teams of all sizes

Internet-based solution

Watch for: Limited advanced features

LiveAgent9.8Best for teams of all sizes

Multi-channel support across channels

Watch for: Can be overwhelming for new users

Crisp9.7Best for small & mid-size businesses

Responsive and helpful customer support team, providing prompt assistance and solutions.

Watch for: Some users experienced complexities when navigating through various options, indicating potential navigation challenges.

Help Scout9.7Best for teams of all sizes

Scalable for growing teams

Watch for: Can be overwhelming for new users

TrengoBest for teams of all sizes

Integrated video conferencing

Watch for: Limited features in free version

Why teams look for a MyAlice alternative

The case for a MyAlice alternative often starts with gaps like these:

Steeper learning curve
Limited customization options
No free version available

What counts when comparing MyAlice alternatives

The 12 help desk software alternatives compare like this on the specifics: 11 offer a free tier; paid plans run $4–$29, with Cayzu Help Desk the cheapest entry point; and Salesforce Service Cloud is the highest rated at 4.99★ across 790 reviews.

How we ranked these.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

What are the best alternatives to MyAlice?

The top-rated alternatives to MyAlice are Salesforce Service Cloud (5.0★), LiveAgent (4.7★), SysAid (4.7★). Compare all 12 alternatives side-by-side above.

What features should I look for in a Help Desk Software alternative?

When evaluating alternatives to MyAlice, prioritize: Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Customizable Branding, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

How does MyAlice pricing compare to its alternatives?

MyAlice starts from $27 /Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

How difficult is it to migrate from MyAlice to an alternative?

Migration difficulty depends on how deeply MyAlice is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Which MyAlice alternative should you pick?

On a budget / just exploring: start with a free tier — Gorgias, Salesforce Service Cloud and Jitbit Helpdesk let you evaluate without paying upfront.
If real-user ratings matter most: Salesforce Service Cloud has the strongest star rating (4.99★) among the options with verified reviews.
Want the safest pick: Gorgias has the highest Spotsaas Score (9.6) in this list — a strong default if you're unsure.

Migrating away from MyAlice

Before you move off MyAlice, export your existing data and confirm your new tool can import it. Check feature parity for the workflows you depend on, then run a short pilot on a free tier or trial before rolling it out. Most tools above offer a free way to test, so you can validate the fit before paying. Keep your MyAlice account active until the migration is done.

Compare top products

Jitbit Helpdesk

Cayzu Help Desk

Crisp

Deskpro

LiveAgent

Trengo

Zoho Desk

SysAid

Cayzu Help Desk

Zoho Desk

Salesforce Service Cloud

LiveAgent

Salesforce Service Cloud

Trengo

Deskpro

SysAid

About the reviewer

Rajat Gupta

Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Best MyAlice Alternatives for Android: 12 Compared in 2026

The 12 MyAlice alternatives buyers consider most

Gorgias

Effortlessly manage customer interactions and relationships.

Salesforce Service Cloud

Customer service made smarter, faster, and better.

Jitbit Helpdesk

Streamline customer support with Jitbit Helpdesk.

Deskpro

Transforming support with customizable tools and lightning-fast solutions.

Cayzu Help Desk

Simplify support and keep customers satisfied.

Zoho Desk

Efficient support for all your business needs.

Intercom

Boost your sales, keep your customers, and grow.

SysAid

Streamline IT support anytime, anywhere.

LiveAgent

Connect with your customers on all channels.

Crisp

Transforming customer conversations, one click at a time.

Help Scout

Streamline customer support with Help Scout.

Trengo

Revolutionize customer service with Trengo.

Who competes with MyAlice?

Tools similar to MyAlice

Why each of these made the list

Why teams look for a MyAlice alternative

What counts when comparing MyAlice alternatives

Frequently Asked Questions (FAQs)

Which MyAlice alternative should you pick?

Migrating away from MyAlice

Compare top products

Jitbit Helpdesk

Cayzu Help Desk

Cayzu Help Desk

Crisp

Deskpro

LiveAgent

LiveAgent

Trengo

Zoho Desk

SysAid

Cayzu Help Desk

Zoho Desk

Salesforce Service Cloud

LiveAgent

Salesforce Service Cloud

Trengo

Deskpro

SysAid

Research Popular Software and Services

About the reviewer

Compare top products

Jitbit Helpdesk

Cayzu Help Desk

Cayzu Help Desk

Crisp

Deskpro

LiveAgent

LiveAgent

Trengo

Zoho Desk

SysAid

Cayzu Help Desk

Zoho Desk

Salesforce Service Cloud

LiveAgent

Salesforce Service Cloud

Trengo

Deskpro

SysAid

Research Popular Software and Services

About the reviewer