Is there a free alternative to Keeping?

Yes — Salesforce Service Cloud, Helprace, Milldesk offer free tiers or trials suitable for small teams and individuals.

Last updated: September 28, 2026

Best Keeping Alternatives — 7 Compared, With Free Tools (2026)

Q: What are the best alternatives to Keeping?

The top-rated alternatives to Keeping are Happitu, Salesforce Service Cloud, Agiloft. Compare all 7 alternatives at https://www.spotsaas.com/list/keeping-free-alternative.

Explore 7 alternatives to Keeping — vetted by our editors with real user reviews, pricing, and feature comparisons.

Compare 7 top free Keeping alternatives at a glance

Quick answer

Our top free help desk software alternatives to Keeping are Salesforce Service Cloud, Helprace and Milldesk. Salesforce Service Cloud ranks first with a SpotScore of 9.6 and 4.99★ from real users. The table below compares all 7 on score, rating, and pricing.

If Keeping is holding you back on price, features, or usability, you have real options. These 7 help desk software free alternatives are the strongest, ranked by SpotScore (real-user satisfaction and market presence combined), ratings, and pricing model. Our editors review each. Scan the table, then explore the detail for every pick.

Product	SpotScore	Rating	Pricing	Best for
Salesforce Service CloudCustomer service made smarter, faster, and better.	9.6	★★★★★ 4.99(790)	Freefrom $25 /user/month	teams of all sizes
HelpraceEffortless help desk management and customer satisfaction.	8.9	★★★★☆ 4.25(4)	Freefrom $9 /User/Month	teams of all sizes
MilldeskStreamline customer service with Milldesk's powerful solutions.	8.8	★★★★★ 4.5(2)	FreeFree Trial · Quotation Based	teams of all sizes
HelpyEmpowering support for a thriving business.	8.7	★★★★☆ 3.75(2)	Freefrom $15 /User/Month	teams of all sizes
LabiDeskStreamline customer support and enhance satisfaction.	8.3	★★★★★ 4.57(53)	Freefrom $79/mo	teams of all sizes
HappituStreamlining call center operations, one ticket at a time.	—	★★★★★ 5(1)	FreeFree Trial · Subscription	small & mid-size businesses
AgiloftEfficient service desk solutions for small-to-midsize companies.	—	★★★★★ 4.68(74)	FreeFree Trial · Freemium · Quotation Based	teams of all sizes

9.6

SpotScore

Salesforce Service Cloud

Customer service made smarter, faster, and better.

Best for: SMB teams · Mid-market · Enterprise

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5.0

790 verified reviews

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What is Salesforce Service Cloud?

Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service organization employees and service customers alike, providing centralized views of support requests across all ...

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8.9

SpotScore

Helprace

Effortless help desk management and customer satisfaction.

Best for: SMB teams · Mid-market · Enterprise

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4.3

4 verified reviews

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What is Helprace?

Helprace is a help desk and ticketing system that enables to run help desk in minutes. With Helprace, team will be able to manage customer tickets, schedule and manage appointments, collect feedback and more within minutes of having Helprace up and running. Features include: Supports unlimited ...

Milldesk

Streamline customer service with Milldesk's powerful solutions.

Best for: SMB teams · Mid-market · Enterprise

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4.5

2 verified reviews

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What is Milldesk?

Milldesk, is a revolutionary help desk software, is the most comprehensive customer service system on the market today. This easy to use system gives access to all of the customer service calls via an easy to use web interface, with tickets/history records including user name, the date and time ...

Helpy

Empowering support for a thriving business.

Best for: SMB teams · Mid-market · Enterprise

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3.8

2 verified reviews

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What is Helpy?

Helpy is a new help desk software solution, designed for small and medium enterprises, and low to moderate income users. With the goal of helping IT departments maintain and nurture relationships with customers and employees, Helpy offers comprehensive and versatile tools and features for all ...

LabiDesk

Streamline customer support and enhance satisfaction.

Best for: SMB teams · Mid-market · Enterprise

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4.6

53 verified reviews

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What is LabiDesk?

LabiDesk's help desk software is a complete solution that allows to manage and resolve customer inquiries, providing company with a point of contact via telephone or email. LabiDesk's help desk software will greatly improve the management and the fulfillment of customer inquiries, while also ...

Happitu

Streamlining call center operations, one ticket at a time.

Best for: SMB teams · Mid-market

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5.0

1 verified reviews

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What is Happitu?

Happitu is the go-to support tool for Call Centers, enabling them to organize tickets and automate their operations with custom workflow capabilities. Its omnichannel integrations will make it easy to design scripts quickly with its user-friendly drag and drop feature. Agents are given the ...

Agiloft

Efficient service desk solutions for small-to-midsize companies.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

74 verified reviews

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What is Agiloft?

Agiloft is the lightweight, secure, and affordable help desk software solution designed specifically to meet the needs of IT departments of small-to-midsize companies. With functionality that includes knowledge management, customer service tools, live chat, and smart phone support capabilities, ...

Keeping vs its closest competitors

Across Help Desk Software, 7 products compete directly with Keeping. The strongest overlap is with Salesforce Service Cloud, Helprace and Milldesk. Each is compared against Keeping on rating, pricing and feature coverage below.

Sites and apps like Keeping

Searches for "sites like Keeping" and "apps like Keeping" land on the same shortlist as "Keeping alternatives" — the 7 options below cover both, whether you want a like-for-like replacement or something lighter.

What each Keeping alternative is best known for

Salesforce Service Cloud9.6Best for teams of all sizes

Intuitive user interface

Watch for: Complex setup process

Helprace8.9Best for teams of all sizes

Quick setup

Watch for: Limited customization options

Milldesk8.8Best for teams of all sizes

Comprehensive customer service system

Watch for: Can be overwhelming for new users

Helpy8.7Best for teams of all sizes

Designed for small to medium enterprises

Watch for: Limited advanced features

LabiDesk8.3Best for teams of all sizes

Complete customer inquiry management

Watch for: Limited reporting features

HappituBest for small & mid-size businesses

Omnichannel integrations

Watch for: Limited analytics features

AgiloftBest for teams of all sizes

Lightweight and secure

Watch for: Limited advanced features

Why teams look for a Keeping alternative

Teams rarely leave Keeping without a reason — usually it's one of these:

Complex setup process
Limited user interface design
Can be overwhelming for new users
Not suitable for small teams

How to find the right Keeping replacement

Comparing pricing, ratings, and strengths across the 7 free alternatives: 7 offer a free tier; paid plans run $9–$79, with Helprace the cheapest entry point; and Happitu is the highest rated at 5★ across 1 reviews.

How each tool earns its spot.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

What are the best alternatives to Keeping?

The top-rated alternatives to Keeping are Happitu (5.0★), Salesforce Service Cloud (5.0★), Agiloft (4.7★). Compare all 7 alternatives side-by-side above.

What features should I look for in a Help Desk Software alternative?

When evaluating alternatives to Keeping, prioritize: Macros (Templated Responses), Customizable Branding, Ticket Management, Knowledge Base, Contract (SLA Management), transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

How does Keeping pricing compare to its alternatives?

Keeping starts from $8 /User/Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

How difficult is it to migrate from Keeping to an alternative?

Migration difficulty depends on how deeply Keeping is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to choose the right Keeping alternative for you

On a budget / just exploring: start with a free tier — Salesforce Service Cloud, Helprace and Milldesk let you evaluate without paying upfront.
If real-user ratings matter most: Happitu has the strongest star rating (5★) among the options with verified reviews.
Want the safest pick: Salesforce Service Cloud has the highest Spotsaas Score (9.6) in this list — a strong default if you're unsure.

Moving off Keeping

Before retiring Keeping, take the cautious route. Export your data, make sure the new tool accepts it, and confirm the workflows you rely on transfer. Pilot on a free tier or trial, then go all in, leaving Keeping active until migration finishes.

Compare top products

Milldesk

Helpy

Salesforce Service Cloud

Helprace

Helpy

Happitu

Helprace

LabiDesk

Salesforce Service Cloud

Milldesk

Helprace

Milldesk

Helprace

Agiloft

Helpy

Agiloft

Helpy

LabiDesk

About the reviewer

Rajat Gupta

Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Best Keeping Alternatives — 7 Compared, With Free Tools (2026)

Compare 7 top free Keeping alternatives at a glance

Salesforce Service Cloud

Customer service made smarter, faster, and better.

Helprace

Effortless help desk management and customer satisfaction.

Milldesk

Streamline customer service with Milldesk's powerful solutions.

Helpy

Empowering support for a thriving business.

LabiDesk

Streamline customer support and enhance satisfaction.

Happitu

Streamlining call center operations, one ticket at a time.

Agiloft

Efficient service desk solutions for small-to-midsize companies.

Keeping vs its closest competitors

Sites and apps like Keeping

What each Keeping alternative is best known for

Why teams look for a Keeping alternative

How to find the right Keeping replacement

Frequently Asked Questions (FAQs)

How to choose the right Keeping alternative for you

Moving off Keeping

Compare top products

Milldesk

Helpy

Salesforce Service Cloud

Helprace

Helpy

Happitu

Helprace

LabiDesk

Salesforce Service Cloud

Milldesk

Helprace

Milldesk

Helprace

Agiloft

Helpy

Agiloft

Helpy

LabiDesk

Research Popular Software and Services

About the reviewer

Compare top products

Milldesk

Helpy

Salesforce Service Cloud

Helprace

Helpy

Happitu

Helprace

LabiDesk

Salesforce Service Cloud

Milldesk

Helprace

Milldesk

Helprace

Agiloft

Helpy

Agiloft

Helpy

LabiDesk

Research Popular Software and Services

About the reviewer