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12 Intercom Alternatives for Windows, Ranked (2026)

Explore 12 alternatives to Intercom — vetted by our editors with real user reviews, pricing, and feature comparisons.

12 top Intercom alternatives, compared

Quick answer

The Intercom alternatives worth knowing first are LiveHelpNow, Comm100 Live Chat and ProProfs Chat. LiveHelpNow earns the top SpotScore (9.3) and a 4.21★ rating. See how all 12 stack up on score, rating, and price below.

If Intercom isn't pulling its weight, this list points you to better options. These 12 live chat software alternatives are ranked by SpotScore (verified satisfaction and market presence), ratings, and pricing model, with editorial review on every entry. Compare them in the table, then read the detail for each pick below.

ProductSpotScoreRatingPricingBest for
LiveHelpNowElevate your customer service with LiveHelpNow.9.3★★★★ 4.21(168)Freefrom $9/mosmall & mid-size businesses
Comm100 Live ChatMaximize customer satisfaction with personalized interactions.9.3★★★★★ 4.5Freefrom $29 /User/Monthteams of all sizes
ProProfs ChatStreamline chat support and increase customer engagement.8.9★★★★ 4.45(70)Freefrom $10 /User/Monthteams of all sizes
WhosOnBuild strong connections with customers through advanced chat technology.8.8★★★★ 4.31(19)Freefrom $33 /User/Monthteams of all sizes
WebGreeterSeamless client communication, guaranteed.8.4★★★★★ 5(1)Freefrom $20 /User/Monthteams of all sizes
ZoomInfo ChatTransform your website chats into valuable connections.8.2Not yet ratedQuotation Basedteams of all sizes
LiveChatStreamline customer support and boost satisfaction with LiveChat.9.8★★★★ 4.35(791)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
LiveAgentConnect with your customers on all channels.9.8★★★★★ 4.67(870)FreeFree Trial · Freemium · Subscriptionteams of all sizes
tawk.toEngage with customers in real-time, effortlessly.9.7★★★★ 3.92(274)teams of all sizes
CrispTransforming customer conversations, one click at a time.9.7★★★★ 4.47(140)FreeFree Trial · Freemium · Subscriptionsmall & mid-size businesses
JivoChatConnect and convert with JivoChat.9.6★★★★ 3.93(92)FreeFree Trial · Freemium · Subscriptionteams of all sizes
BirdEyeManage your reputation like a pro.9.6★★★★★ 4.93(1957)FreeFree Trial · Quotation Basedteams of all sizes

9.3

SpotScore

LiveHelpNow - Live Chat Software

LiveHelpNow

Elevate your customer service with LiveHelpNow.

Best for: SMB teams · Mid-market

Start Free Trial

Add to compare

What is LiveHelpNow?

LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through chat, SMS, tickets, and FAQs, while offering the flexibility to connect with users through their preferred ...

Read more about LiveHelpNow
Free Trial

9.3

SpotScore

Comm100 Live Chat - Live Chat Software

Comm100 Live Chat

Maximize customer satisfaction with personalized interactions.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

Add to compare

What is Comm100 Live Chat?

Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can personalize and streamline engagements through various channels such as email, SMS, social media, and live ...

Read more about Comm100 Live Chat
Free Trial·

Comm100 Live Chat offers custom pricing plan

8.9

SpotScore

ProProfs Chat - Live Chat Software

ProProfs Chat

Streamline chat support and increase customer engagement.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is ProProfs Chat?

ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of operator-to-operator chat, new representatives can learn from experienced ones, while customizable chat windows and ...

Read more about ProProfs Chat
Free Trial·

ProProfs Chat offers custom pricing plan

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Reach in-market buyersRank above rivals2M+ buyers a year

8.8

SpotScore

WhosOn - Live Chat Software

WhosOn

Build strong connections with customers through advanced chat technology.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is WhosOn?

WhosOn is an intelligent live chat software that prioritizes user satisfaction for your business through proactive tracking, chatting, and engaging methods. By welcoming visitors with targeted messages and offering personalized services, WhosOn helps build a strong connection with customers. ...

Read more about WhosOn
Free Trial

8.4

SpotScore

WebGreeter - Live Chat Software

WebGreeter

Seamless client communication, guaranteed.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is WebGreeter?

Experience seamless live chatting with clients with WebGreeter. Our BI-driven software offers customisable and easy-to-use solutions for hassle-free communication, regardless of your company's size or time zone. Our highly-skilled team ensures quick problem resolution to enhance client ...

Read more about WebGreeter
Free Trial·

WebGreeter offers custom pricing plan

8.2

SpotScore

ZoomInfo Chat - Live Chat Software

ZoomInfo Chat

RECOMMENDED

Transform your website chats into valuable connections.

Best for: SMB teams · Mid-market · Enterprise

Add to compare

What is ZoomInfo Chat?

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven experiences, you can engage with potential leads and efficiently route ...

Read more about ZoomInfo Chat

ZoomInfo Chat offers custom pricing plan

9.8

SpotScore

LiveChat - Live Chat Software

LiveChat

Streamline customer support and boost satisfaction with LiveChat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is LiveChat?

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned ...

Read more about LiveChat
Free Trial·

Starts from $16/User/Month when Billed Yearly

9.8

SpotScore

LiveAgent - Help Desk Software

LiveAgent

Connect with your customers on all channels.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is LiveAgent?

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

Read more about LiveAgent
Free Trial·

Starts from $15/User/Month, also offers free forever plan

9.7

SpotScore

tawk.to - Live Chat Software

tawk.to

Engage with customers in real-time, effortlessly.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

Add to compare

What is tawk.to?

tawk.to is a free live chat and messaging platform that lets businesses monitor and respond to customer inquiries and support tickets from a central dashboard. It includes FAQs, knowledge base articles, and quick-reply shortcuts to help teams respond faster, along with real-time visitor ...

Read more about tawk.to

9.7

SpotScore

Crisp - Live Chat Software

Crisp

Transforming customer conversations, one click at a time.

Best for: SMB teams · Mid-market

Start Free Trial

Add to compare

What is Crisp?

Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the ability to add emojis and files, to the Magic Browse feature that provides a ...

Read more about Crisp
Free Trial·

Starts from $25/User/Month, also offers free forever plan

9.6

SpotScore

JivoChat - Live Chat Software

JivoChat

Connect and convert with JivoChat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is JivoChat?

JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly integrates various channels such as email, live chat, Facebook messaging, ...

Read more about JivoChat
Free Trial·

Starts from $13/User/Month when Billed Yearly, also offers free forever plan

9.6

SpotScore

BirdEye - Reputation Management Software

BirdEye

Manage your reputation like a pro.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is BirdEye?

BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most accurate, real-time picture of their reputation. BirdEye makes it easy to proactively monitor online ...

Read more about BirdEye
Free Trial·

BirdEye offers custom pricing plan

Intercom competitors, compared

Buyers comparing Intercom usually weigh it against these 12 live chat software competitors, starting with LiveHelpNow, Comm100 Live Chat and ProProfs Chat. Each is compared against Intercom on rating, pricing and feature coverage below.

What else works like Intercom?

Searches for "sites like Intercom" and "apps like Intercom" land on the same shortlist as "Intercom alternatives" — the 12 options below cover both, whether you want a like-for-like replacement or something lighter.

Why these tools are worth your time

LiveHelpNow9.3Best for small & mid-size businesses

Outstanding customer service with quick issue resolution and great support staff.

Watch for: Limited customizations and features, making it challenging for newcomers without proper support.

Comm100 Live Chat9.3Best for teams of all sizes

AI-powered chatbox

Watch for: Complex setup process

ProProfs Chat8.9Best for teams of all sizes

Predefined messages for efficiency

Watch for: Limited integrations

WhosOn8.8Best for teams of all sizes

Proactive visitor engagement

Watch for: Limited customization options

WebGreeter8.4Best for teams of all sizes

Customizable solutions

Watch for: Limited advanced features

ZoomInfo Chat8.2Best for teams of all sizes

AI-driven experiences

Watch for: May require technical setup

LiveChat9.8Best for teams of all sizes

Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.

Watch for: Limited number of active accounts, hindering flexibility during certain periods of high volume.

LiveAgent9.8Best for teams of all sizes

Multi-channel support across channels

Watch for: Can be overwhelming for new users

tawk.to9.7Best for teams of all sizes

User-friendly and cost-effective, offering easy setup and customization options.

Watch for: Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services.

Crisp9.7Best for small & mid-size businesses

Responsive and helpful customer support team, providing prompt assistance and solutions.

Watch for: Some users experienced complexities when navigating through various options, indicating potential navigation challenges.

JivoChat9.6Best for teams of all sizes

Easy to use and integrate with various systems, making it convenient for businesses to connect with customers.

Watch for: Poor customer support with delayed responses and unresolved issues, impacting user satisfaction and experience.

BirdEye9.6Best for teams of all sizes

Exceptional support team that guides users step-by-step and ensures they feel in control.

Watch for: The richness of features may be overwhelming for new users without adequate support.

Why teams look for a Intercom alternative

Most people weighing a Intercom alternative are reacting to the same handful of pain points:

  • Some users may find the richness of features and customization options overwhelming without proper guidance.
  • Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
  • Long wait times for customer service representatives could be a drawback for some users.

What to weigh when comparing Intercom alternatives

A quick data read across all 12 live chat software alternatives: 10 offer a free tier; paid plans run $9–$33, with LiveHelpNow the cheapest entry point; and WebGreeter is the highest rated at 5 across 1 reviews.

How the list is built.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Intercom are WebGreeter (5.0★), BirdEye (4.9★), LiveAgent (4.7★). Compare all 12 alternatives side-by-side above.

When evaluating alternatives to Intercom, prioritize: Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Persistent Chat, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Intercom starts from $59 /Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply Intercom is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Which Intercom alternative is right for you?

  • On a budget / just exploring: start with a free tier — LiveHelpNow, Comm100 Live Chat and ProProfs Chat let you evaluate without paying upfront.
  • If real-user ratings matter most: WebGreeter has the strongest star rating (5★) among the options with verified reviews.
  • Want the safest pick: LiveHelpNow has the highest Spotsaas Score (9.3) in this list — a strong default if you're unsure.

Replacing Intercom: how to switch

Migrating from Intercom works best in stages. Export your data, confirm the new tool accepts it, and check that your essential workflows hold up. Try a short pilot before rolling out, and leave Intercom running until you're confident. Most picks above offer free testing.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].