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9 Best Hippo Alternatives in 2026, Free Options Included

Explore 9 alternatives to Hippo, vetted by our editors with real user reviews, pricing, and feature comparisons.

A side-by-side look at 9 free Hippo alternatives

Quick answer

For a quick answer, the leading Hippo alternatives are LiveChat, Crisp and Provide Support. LiveChat ranks highest with a SpotScore of 9.8 and a 4.35★ rating. The table below lines up all 9 on score, rating, and price.

Finding a strong Hippo alternative is mostly about knowing which tools deliver. These 9 live chat software free alternatives do, ranked by SpotScore, which combines real-user satisfaction with market presence, plus star ratings and pricing. We vet each one. Skim the table, then read the breakdowns below.

ProductSpotScoreRatingPricingBest for
LiveChatStreamline customer support and boost satisfaction with LiveChat.9.8★★★★☆ 4.35(791)Freefrom $16 /User/Monthteams of all sizes
CrispTransforming customer conversations, one click at a time.9.7★★★★☆ 4.47(140)Freefrom $25 /User/Monthsmall & mid-size businesses
Provide SupportEnhance customer support with effortless live chat.9.3★★★★★ 4.6(53)Freefrom $8.25/moteams of all sizes
CustomerlySimplify customer management and boost sales with Customerly.9★★★★★ 4.56(17)Freefrom $24/moteams of all sizes
CallbellElevate your customer support game with Callbell.8.8★★★★☆ 4.22(20)FreeFree Trial · Freemium · Subscription · Quotation Basedteams of all sizes
FocalScopeBoost customer engagement and satisfaction with FocalScope.8.7★★★★☆ 3.5(1)Freefrom $9/mosmall & mid-size businesses
SubizElevate your customer care game with Subiz.8.6★★★★★ 5(1)Freefrom $9.59/moteams of all sizes
ChatGenStreamline customer support and boost conversions.8.6★★★★★ 5(2)Freefrom $79/moteams of all sizes
Social IntentsEngage, convert, and grow with Social Intents.8.4★★★★☆ 4.35(10)Freefrom $19/moteams of all sizes

9.8

SpotScore

LiveChat - Live Chat Software

LiveChat

Streamline customer support and boost satisfaction with LiveChat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.3

791 verified reviews

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What is LiveChat?

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned ...

Read more about LiveChat
Free Trial·

LiveChat offers custom pricing plan

9.7

SpotScore

Crisp - Live Chat Software

Crisp

Transforming customer conversations, one click at a time.

Best for: SMB teams · Mid-market

Start Free Trial

4.5

140 verified reviews

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What is Crisp?

Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the ability to add emojis and files, to the Magic Browse feature that provides a ...

Read more about Crisp
Free Trial

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9.3

SpotScore

Provide Support - Live Chat Software

Provide Support

Enhance customer support with effortless live chat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.6

53 verified reviews

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What is Provide Support?

"Discover the ultimate solution to enhance customer support with Provide Support. This innovative software allows users to effortlessly set up live chat on their websites in just three simple steps. With a downloadable operator console and a mobile app, users can easily manage incoming requests ...

Read more about Provide Support
Free Trial

9.0

SpotScore

Customerly - Live Chat Software

Customerly

Simplify customer management and boost sales with Customerly.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.6

17 verified reviews

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What is Customerly?

Introducing Customerly, the ultimate customer lifecycle software tailored specifically for client-facing businesses. This comprehensive tool streamlines customer management by offering support, collecting feedback, and automating key processes like routing and email marketing. With features ...

Read more about Customerly
Free Trial

8.8

SpotScore

Callbell - Live Chat Software

Callbell

Elevate your customer support game with Callbell.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.2

20 verified reviews

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What is Callbell?

Callbell is a support management platform that empowers companies to provide exceptional customer assistance through their preferred communication channels such as Messenger, WhatsApp, Telegram, and Instagram. Users can collaborate internally to cater to customer needs effectively, while ...

Read more about Callbell
Free Trial·

Callbell offers custom pricing plan

8.7

SpotScore

FocalScope - Live Chat Software

FocalScope

Boost customer engagement and satisfaction with FocalScope.

Best for: SMB teams · Mid-market

Start Free Trial

3.5

1 verified reviews

Add to compare

What is FocalScope?

FocalScope, a comprehensive live chat software, empowers you to effectively engage with your website visitors and turn them into loyal customers. Its pre-designed chat templates and customizable signup forms allow you to make a great first impression. The tool also offers canned responses for ...

Read more about FocalScope
Free Trial

8.6

SpotScore

Subiz - Live Chat Software

Subiz

Elevate your customer care game with Subiz.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

5.0

1 verified reviews

Add to compare

What is Subiz?

Introducing Subiz, the ultimate solution for capturing leads from your website visitors. This innovative sales tool allows users to attract and engage their audience, while seamlessly collecting important lead information. With Subiz, users can automate welcome messages, assign conversations to ...

Read more about Subiz
Free Trial

8.6

SpotScore

ChatGen - Live Chat Software

ChatGen

Streamline customer support and boost conversions.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

5.0

2 verified reviews

Add to compare

What is ChatGen?

. ChatGen is a hybrid chatbot platform that provides exceptional customer service through an automated bot. Trusted by reputable companies like PayPal, Eureka Forbes, and The ELS Club, this top-notch platform allows businesses to deliver personalized and friendly customer support quickly. With ...

Read more about ChatGen
Free Trial·

ChatGen offers custom pricing plan

8.4

SpotScore

Social Intents - Live Chat Software

Social Intents

Engage, convert, and grow with Social Intents.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.3

10 verified reviews

Add to compare

What is Social Intents?

Live Chat Tool for Slack and Microsoft Teams. Boost website conversions and provide exceptional customer service with Social Intents. Seamlessly communicate with website visitors in real-time through popular web-based chat consoles. Utilize advanced popups and overlays to keep visitors engaged ...

Read more about Social Intents
Free Trial

Hippo vs its closest competitors

Hippo competes with 9 other live chat software tools tracked on Spotsaas. The closest by feature overlap are LiveChat, Crisp and Provide Support. Each is compared against Hippo on rating, pricing and feature coverage below.

What else works like Hippo?

Searches for "sites like Hippo" and "apps like Hippo" land on the same set of options as "Hippo alternatives" — the 9 options below cover both, whether you want a like-for-like replacement or something lighter.

Why each Hippo alternative is here

LiveChat9.8Best for teams of all sizes

Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.

Watch for: Limited number of active accounts, hindering flexibility during certain periods of high volume.

Crisp9.7Best for small & mid-size businesses

Responsive and helpful customer support team, providing prompt assistance and solutions.

Watch for: Some users experienced complexities when navigating through various options, indicating potential navigation challenges.

Provide Support9.3Best for teams of all sizes

Reliable and stable with minimal downtime, in use for years without major issues.

Watch for: Lack of extensive instructions for new users may lead to confusion during initial setup or operation.

Customerly9Best for teams of all sizes

Affordable software offering great value for money, including a free tier with almost all necessary features.

Watch for: Some users find Customerly to be not the easiest and most efficient tool for live chat.

Callbell8.8Best for teams of all sizes

Multi-channel support

Watch for: Limited customization options

FocalScope8.7Best for small & mid-size businesses

Pre-designed chat templates

Watch for: User interface can be cluttered

Subiz8.6Best for teams of all sizes

Lead capture automation

Watch for: Limited customization options

ChatGen8.6Best for teams of all sizes

Hybrid chatbot capabilities

Watch for: Limited customization options

Social Intents8.4Best for teams of all sizes

Integrates with Slack

Watch for: Limited to Slack and Teams

Why teams look for a Hippo alternative

The motivation to leave Hippo usually centers on a few specifics:

  • Limited advanced features
  • Basic analytics
  • May require training
  • No mobile app

How to pick the right Hippo replacement

How these 9 live chat software free alternatives measure up: 9 offer a free tier; paid plans run $8.25–$79, with Provide Support the cheapest entry point; and Subiz is the highest rated at 5★ across 1 reviews.

How we score these.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Hippo are Subiz (5.0★), ChatGen (5.0★), Provide Support (4.6★). Compare all 9 alternatives side-by-side above.

When evaluating alternatives to Hippo, prioritize: Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Hippo starts from $17 /Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply Hippo is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Finding the right Hippo alternative for your team

  • On a budget / just exploring: start with a free tier — LiveChat, Crisp and Provide Support let you evaluate without paying upfront.
  • If real-user ratings matter most: Subiz has the strongest star rating (5★) among the options with verified reviews.
  • Want the safest pick: LiveChat has the highest Spotsaas Score (9.8) in this list — a strong default if you're unsure.

Planning your switch from Hippo

Leaving Hippo is mostly about avoiding surprises. Export your data, check the new tool can import it, and confirm feature parity for what you actually use. Run a pilot before the full switch, and keep your Hippo account open until migration wraps. The free tiers above let you trial without spending.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].