TalkDesk vs Close vs Bigin by Zoho CRM Comparison
TalkDesk
Starting at $85 /user/month
- Large Enterprises
- Medium Business
Talkdesk is the call center software that empowers businesses with a complete set of tools to self-manage their customer support and sales. They provide a smart, simple and affordable solution for SMBs to handle growing…
Close
Starting at $9 /user/month
- Free Trial
- Individuals
- Freelancers / Consultants
Close stands as a sales engagement CRM tailored to assist SMBs in converting more leads to revenue. They are committed to fostering future-forward businesses: nimble, intelligent teams operating remotely. For tech-savvy…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…
Close leads on user satisfaction with a 4.6-star rating across 220 reviews.
TalkDesk vs Close vs Bigin by Zoho CRM — at a glance
| Feature | TalkDesk | Close | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | 4.4 / 5 | 4.6 / 5 | 4.6 / 5 |
| Reviews | 3,656 | 220 | 294 |
| Starting price | $85 /user/month | $9 /user/month | $7 /User/Month |
| Free trial | No | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Individuals, Freelancers / Consultants, Medium Business | Small Business |
| Category | Call Center Software | CRM Software | CRM Software |
| Integrations | — | 1+ apps | — |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Online | Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, GDPR | — |
| Data residency | Global | US | Global |
Key differences between TalkDesk and Close
- Pricing: TalkDesk starts at $85 /user/month, while Close starts at $9 /user/month.
- Free trial: Close offers a free trial; TalkDesk does not.
- Target audience: TalkDesk is built for Large Enterprises and Medium Business, while Close targets Individuals and Freelancers / Consultants.
- User satisfaction: Close scores higher with a 4.6-star average.
- Deployment: TalkDesk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Close supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare TalkDesk vs Close vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for SMBs needing scalable, user-friendly call center software with solid integrations.
- You manage a mid-sized customer support or sales team requiring flexible call handling.
- You want seamless integration with existing systems to boost agent productivity.
- You need robust performance monitoring and customizable reporting tools.
- Your company requires highly advanced or niche call center features beyond standard offerings.
- You have a very small team or minimal call volume needing a simpler, less complex solution.
Individuals, Freelancers / Consultants, Medium Business
Small Business
TalkDesk typically suits Large Enterprises and Medium Business. Close tends to fit Individuals and Freelancers / Consultants better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Talkdesk is the call center software that empowers businesses with a complete set of tools to self-manage their customer support and sales. They provide a smart, simple and affordable ... Read More about TalkDesk | Close stands as a sales engagement CRM tailored to assist SMBs in converting more leads to revenue. They are committed to fostering future-forward businesses: nimble, intelligent teams ... Read More about Close | Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.8/10 | 8.6/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50 to 500 employees501 to 5,000 employees | 5–100 employees | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Seamless Integration: TalkDesk effortlessly integrates with your existing systems, allowing your team to enhance productivity without disrupting established workflows. This means you can focus on what matters most—serving your customers.
- Enhanced Customer Experience: With advanced features like intelligent call routing and real-time analytics, TalkDesk empowers agents to provide personalized and efficient service, creating a more satisfying experience for your clients.
- Scalable Solutions: Whether you're a growing startup or an established enterprise, TalkDesk scales with you. As your business evolves, its adaptable platform ensures that you have the right tools at your fingertips to meet changing demands.
- All-in-One Communication: Hub Close integrates calling, emailing, and texting directly into the CRM, eliminating the need for third-party tools. This unified approach increases efficiency and reduces costs for growing sales teams.
- Built for Productivity: With features like Sequences, Power Dialer, and task reminders, Close helps sales reps stay organized, automate outreach, and follow up with leads at the right time — all of which drive higher conversion rates.
- Transparent Collaboration with Coaching Tools: The single timeline view ensures complete team visibility on lead activities, and the built-in call coaching enables sales leaders to mentor and improve team performance directly within the platform.
No key benefits available yet.
Best fit
- 50 to 5,000 employees
- Martech, Fintech, SaaS, Customer Support, and E-commerce
- Customer Service Managers, Support Agents, Operations Managers, and IT Administrators
- 5–100 employees
- SaaS, Marketing Agencies, E-commerce, EdTech, Consulting Services, B2B Tech, Remote-first Startups
- Account Executives, Sales Development Representatives, Sales Managers, Founders, Revenue Operations Managers, Customer Success Managers
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Users might consider alternatives to TalkDesk due to the need for more tailored features that better fit their unique business requirements, as some may find TalkDesk's offerings too generic or lacking specific capabilities.
- Cost-effectiveness can be a significant factor; businesses seeking budget-friendly solutions may find alternatives that provide similar or even superior functionalities at lower price points.
- Integration with existing software is crucial for many users; if TalkDesk does not seamlessly connect with their current systems, exploring alternatives that offer better compatibility becomes a priority.
- Close is specifically built for SMBs, so larger enterprises with complex sales processes or deeper customization needs may seek platforms with more robust enterprise features.
- While strong on sales engagement, Close doesn’t offer native marketing automation or lead nurturing workflows that other CRMs like HubSpot or ActiveCampaign may provide.
- Users looking for highly customizable or advanced analytics and forecasting capabilities may find Close’s reporting features less extensive compared to solutions like Salesforce or Zoho CRM.
No alternatives guidance available yet.
Software Demo
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How do TalkDesk, Close and Bigin by Zoho CRM Compare on Features?
Total Features | 10 Features | 15 Features | 10 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare TalkDesk, Close and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✗ No |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
TalkDesk vs Close User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive buyer sentiment highlights TalkDesk’s ease of use, integration capabilities, and performance monitoring, tempered by some concerns over complexity and occasional glitches. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 595 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 279 reviews, with consistently positive feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  IBM  Peloton  Stitch Fix |  Toggl  Bench  Freightview |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
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Media and Screenshots
Screenshots |  5 Screenshots |  12 Screenshots |
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Videos |  3 Videos |  1 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, TalkDesk or Close?
- Close edges out the other on user ratings (4.6 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do TalkDesk and Close offer a free trial?
- Close offers a free trial. TalkDesk does not.
- What is the starting price of TalkDesk vs Close?
- TalkDesk starts at $85 /user/month. Close starts at $9 /user/month.
- What are the top alternatives to TalkDesk?
- Top alternatives to TalkDesk include Nextiva, Zendesk Talk, HoduCC, Call Center Studio, ClickDesk.
- What are the top alternatives to Close?
- Top alternatives to Close include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Thryv.