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Smith.ai Virtual Receptionists vs Userlike vs ZoomInfo Chat Comparison

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Smith.ai Virtual Receptionists

4.9(59 reviews)

Starting at $140 /Month

  • Free Trial
  • Medium Business
  • Small Business

Smith.ai Virtual Receptionists is the perfect fit for growing businesses that want to engage and take care of their customers. The North-American based service is staffed by friendly, professional receptionists 24/7 who…

Userlike

4.5(382 reviews)

Starting at $90 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Introducing Userlike, the ultimate real-time chat platform with the tagline "Empower Your Customer Communication". Seamlessly connecting internal team members, customers, and employees, this cloud-based software effortle…

ZoomInfo Chat

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…

Smith.ai Virtual Receptionists leads on user satisfaction with a 4.9-star rating across 59 reviews.

Smith.ai Virtual Receptionists vs Userlike vs ZoomInfo Chat — at a glance

FeatureSmith.ai Virtual ReceptionistsUserlikeZoomInfo Chat
Rating4.9 / 54.5 / 5—
Reviews59382—
Starting price$140 /Month$90 /MonthContact for pricing
Free trial Yes Yes No
Free version No No No
Best forMedium Business, Small BusinessLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryLive Chat SoftwareLive Chat SoftwareLive Chat Software
Integrations——1+ apps
PlatformsSaaS/Web/CloudSaaS/Web/CloudSaaS/Web/Cloud
API—AvailableAvailable
Support modes24/7 (Live rep), Online24/7 (Live rep), Business Hours, OnlineBusiness Hours, Online
Certifications—GDPRSOC 2
Data residencyUSGlobalUS

Key differences between Smith.ai Virtual Receptionists and Userlike

  • Pricing: Smith.ai Virtual Receptionists starts at $140 /Month, while Userlike starts at $90 /Month.
  • Target audience: Smith.ai Virtual Receptionists is built for Medium Business and Small Business, while Userlike targets Large Enterprises and Medium Business.
  • User satisfaction: Smith.ai Virtual Receptionists scores higher with a 4.9-star average.
  • Deployment: Smith.ai Virtual Receptionists supports SaaS/Web/Cloud; Userlike supports SaaS/Web/Cloud.

Compare Smith.ai Virtual Receptionists vs Userlike vs ZoomInfo Chat — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

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Userlike - Live Chat Software
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Free PDF comparison

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Smith.ai Virtual Receptionists, Userlike vs ZoomInfo Chat: Biggest differences

Start here before you go deeper into features.

Smith.ai Virtual Receptionists

Best for

Medium Business, Small Business

Userlike

Best for SMBs needing integrated website and mobile messaging chat support.

Choose if
  • You want seamless integration of website chat with WhatsApp and Messenger.
  • Your team requires good conversation memory for improved customer service.
  • You need a flexible, feature-rich platform with strong customer support responsiveness.
Consider alternatives if
  • Your company demands extensive UI customization beyond provided templates.
  • You prefer a very simple chat tool without advanced features or complexity.

ZoomInfo Chat

Best for

Large Enterprises, Medium Business, Small Business

Smith.ai Virtual Receptionists typically suits Medium Business and Small Business. Userlike tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Smith.ai Virtual Receptionists is the perfect fit for growing businesses that want to engage and take care of their customers. The North-American based service is staffed by friendly, ... Read More about Smith.ai Virtual Receptionists

Introducing Userlike, the ultimate real-time chat platform with the tagline "Empower Your Customer Communication". Seamlessly connecting internal team members, customers, and employees, ... Read More about Userlike

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat

Entry Level Pricing

  • Starts from $140
  • Starts from $90 , Billed Yearly
  • Not Available

Free Trial Availability

  • Free Trial available
  • Free Trial available
  • No free trial

SpotScore

What's this? ↗

7.7/10

9.2/10

8.2/10

User Ratings

Based on verified Spotsaas reviews

4.86

(59)

4.47

(382)

Best Company Size

—
Small BusinessMedium Business
—
Get pricing help
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Software Demo

Demo

No software demo available

Userlike has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

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Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

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  • Independent advice — matched to your business
  • Understand the tradeoffs before you talk to vendors
  • Free 15-min call with a software advisor.

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How do Smith.ai Virtual Receptionists, Userlike and ZoomInfo Chat Compare on Features?

Total Features

3 Features

7 Features

7 Features

Unique Features

No unique features

No unique features

No unique features

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Get Quote

Compare Smith.ai Virtual Receptionists, Userlike and ZoomInfo Chat on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • $140
        • $90 , Billed Yearly
        • Not Available

        Pricing Plans

        • Not Available
        • Not Available

        Pricing Page

        Smith.ai Virtual Receptionists pricing
        Userlike pricing
        ZoomInfo Chat pricing

        Smith.ai Virtual Receptionists, Userlike vs ZoomInfo Chat: Other Details

        Organization Types supported

        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Not Available
        • Available
        • Available
        Get help choosing
        Get help choosing

        Smith.ai Virtual Receptionists, Userlike vs ZoomInfo Chat Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        —
        —

        HIPAA

        ✗ No
        ✗ No

        GDPR

        —
        ✓ Yes

        Single Sign-On (SSO)

        —
        ✓ Yes

        Multi-Factor Auth (MFA)

        —
        ✓ Yes

        Data Encryption

        —
        ✓ Yes

        Data Residency

        🇺🇸 US
        🌐 Global

        Smith.ai Virtual Receptionists vs Userlike User Reviews & Rating Comparison

        User Ratings

        No reviews available for the product

        Rating Distribution

        63

        5

        1

        0

        0

        293

        155

        12

        1

        1

        No reviews available for this product

        Spotsaas Editor’s POV generated by AI

        Buyer sentiment

        Buyer sentiment is very strong across 69 reviews, with consistently positive feedback.

        What buyers like

        • 24/7 professional support
        • Lead qualification
        • Real-time call transfer

        Common complaints

        • Limited language support
        • Higher cost for small businesses
        • Dependence on external staff

        Buyer sentiment

        Overall positive sentiment highlighting ease of use, feature richness, and strong customer support, tempered by some initial learning curve and customization limitations.

        What buyers like

        • Ease of use
        • Feature richness
        • Customer support responsiveness

        Common complaints

        • Initial complexity
        • Limited customization

        What buyers like

        • AI-driven experiences
        • Seamless prospect routing
        • Instant alerts

        Common complaints

        • May require technical setup
        • Limited offline capabilities
        • Not ideal for small teams

        Pros and Cons

        • Professional receptionists provide a personal touch.

        • 24/7 availability ensures customer queries are always addressed.

        • Lead qualification helps streamline sales processes.

        • Limited language options may restrict some users.

        • Cost may be prohibitive for smaller businesses.

        • User-friendly and effective UI with easy implementation

        • Quick and efficient setup with a wide range of features

        • Good conversation memory retention for improved customer service

        • Initial complexity for newcomers to activate and use all features

        • Some users find the richness of options overwhelming

        • AI capabilities provide personalized interactions with leads.

        • Efficient routing of prospects accelerates sales processes.

        • May require a learning curve for setup.

        • Not suitable for teams with limited resources.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Used Smith.ai Virtual Receptionists, Userlike, or ZoomInfo Chat? Tell buyers what actually differs.

        Integrations

        Integration with other apps

        No Integration information available.

        No Integration information available.

        Media and Screenshots

        Screenshots

        Dashboard

        2 Screenshots

        Dashboard

        6 Screenshots

        Videos

        video-0

        2 Videos

        No videos available.

        Alternatives to Smith.ai Virtual Receptionists, Userlike, ZoomInfo Chat

        Expand your comparison

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        Search by product name to compare pricing, fit, and buyer feedback in one view.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, Smith.ai Virtual Receptionists or Userlike?
        Smith.ai Virtual Receptionists edges out the other on user ratings (4.9 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
        Do Smith.ai Virtual Receptionists and Userlike offer a free trial?
        Yes, both Smith.ai Virtual Receptionists and Userlike offer a free trial.
        What is the starting price of Smith.ai Virtual Receptionists vs Userlike?
        Smith.ai Virtual Receptionists starts at $140 /Month. Userlike starts at $90 /Month.
        What are the top alternatives to Smith.ai Virtual Receptionists?
        Top alternatives to Smith.ai Virtual Receptionists include ZoomInfo Chat, Airy Messenger, SmartCOMM, Smartsupp, Respond.io.
        What are the top alternatives to Userlike?
        Top alternatives to Userlike include ZoomInfo Chat, Respond.io, WebGreeter, ProProfs Chat, Chatra.