Smartsupp vs Zendesk Chat vs ZoomInfo Chat Comparison
Smartsupp
Starting at $10 /User/Month
- Freelancers / Consultants
- Large Enterprises
Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time chat, your operators can easily in…
Zendesk Chat
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their que…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Smartsupp leads on user satisfaction with a 4.4-star rating across 80 reviews.
SpotSaaS Analysis
SmartsuppZendesk ChatZoomInfo Chat
The core difference between Smartsupp and Zendesk Chat lies in their target audience and pricing, with Smartsupp being tailored for small to medium-sized businesses (SMBs) seeking a user-friendly live chat solution, while Zendesk Chat offers a more comprehensive service at a higher price point. Ideal buyers for Smartsupp are e-commerce or SMB website operators, whereas Zendesk Chat is suitable for businesses looking for a robust customer support platform.
- Best for SMBs and e-commerce websites - Easy-to-use interface - Strong privacy features - Minimal downtime for prompt responses - Affordable pricing at $10 - Designed for teams of 1-500 employees
- Comprehensive customer support solution - Higher pricing at $19 - Suitable for various business sizes - Advanced features for customer engagement - Integrates well with other Zendesk products - Ideal for businesses needing extensive support tools
Smartsupp vs Zendesk Chat vs ZoomInfo Chat — at a glance
| Feature | Smartsupp | Zendesk Chat | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.4 / 5 | — | — |
| Reviews | 80 | — | — |
| Starting price | $10 /User/Month | $19 /User/Month | Contact for pricing |
| Free trial | No | Yes | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Online | Business Hours, Online | Business Hours, Online |
| Certifications | GDPR | — | SOC 2 |
| Data residency | US | Global | US |
Key differences between Smartsupp and Zendesk Chat
- Pricing: Smartsupp starts at $10 /User/Month, while Zendesk Chat starts at $19 /User/Month.
- Free trial: Zendesk Chat offers a free trial; Smartsupp does not.
- Deployment: Smartsupp supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Zendesk Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Smartsupp vs Zendesk Chat vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Free PDF comparison
Download this Smartsupp vs Zendesk Chat vs ZoomInfo Chat comparison
Get the full side-by-side as a PDF — these picks plus the top Live Chat Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
Biggest differences
Start here before you go deeper into features.
Best for SMBs seeking easy, reliable live chat with strong privacy features.
- You run an e-commerce or SMB website needing straightforward visitor engagement.
- Your team values an intuitive interface with minimal downtime for prompt responses.
- You require end-to-end encryption to ensure secure customer conversations.
- Your enterprise demands extensive chat customization and complex integrations.
- You rely heavily on mobile app notifications and advanced mobile usability.
Freelancers / Consultants, Large Enterprises, Medium Business
Large Enterprises, Medium Business, Small Business
Smartsupp typically suits Freelancers / Consultants and Large Enterprises. Zendesk Chat tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time ... Read More about Smartsupp | Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in ... Read More about Zendesk Chat | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
|---|---|---|---|
Entry Level Pricing |
|
|
|
Free Trial Availability |
|
|
|
Spotsaas ScoreWhat's this? ↗ | 9.3/10 | 9.0/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | — | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do Smartsupp, Zendesk Chat and ZoomInfo Chat Compare on Features?
Total Features | 7 Features | 9 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Smartsupp, Zendesk Chat and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | |||
|---|---|---|---|
Starting From |
|
|
|
Pricing Plans |
|
| |
Pricing Page |  |  |  |
Other Details
Organization Types supported |
|
|
|
|---|---|---|---|
Platforms Supported |
|
|
|
Modes of support |
|
|
|
API Support |
|
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global |
Smartsupp vs Zendesk Chat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | No reviews available for the product | |
|---|---|---|---|
Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive user sentiment highlighting ease of use, reliability, and strong privacy features, tempered by some mobile app usability concerns. What buyers like
Common complaints
| What buyers like
Common complaints
| What buyers like
Common complaints
|
Pros and Cons |
|
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
|---|
/logo_1691247155.4595861.svg){kind=logo}
List of Customers
Customers |  Dara bags  Insportline  Motorgarten | No Customers information available. | No Customers information available. |
|---|
Media and Screenshots
Screenshots |  4 Screenshots |  5 Screenshots |
|---|---|---|
Videos |  1 Videos |  4 Videos |
Alternatives
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Smartsupp or Zendesk Chat?
- Smartsupp edges out the other on user ratings (4.4 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Smartsupp and Zendesk Chat offer a free trial?
- Zendesk Chat offers a free trial. Smartsupp does not.
- What is the starting price of Smartsupp vs Zendesk Chat?
- Smartsupp starts at $10 /User/Month. Zendesk Chat starts at $19 /User/Month.
- What are the top alternatives to Smartsupp?
- Top alternatives to Smartsupp include ZoomInfo Chat, LiveChat, Tidio Chat, LiveEngage, Pure Chat.
- What are the top alternatives to Zendesk Chat?
- Top alternatives to Zendesk Chat include ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage, Intercom.