Smartsupp vs Helpshift vs ZoomInfo Chat Comparison
Smartsupp
Starting at $10 /User/Month
- Freelancers / Consultants
- Large Enterprises
Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time chat, your operators can easily in…
Helpshift
Starting at Contact for pricing
- Freelancers / Consultants
- Large Enterprises
Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app assistance for leading mobile app…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Smartsupp leads on user satisfaction with a 4.4-star rating across 80 reviews.
SpotSaaS Analysis
SmartsuppHelpshiftZoomInfo Chat
The core difference between Smartsupp and Helpshift lies in their target use cases: Smartsupp is designed for SMBs needing straightforward live chat solutions, while Helpshift focuses on mobile-first customer support with AI automation for larger enterprises. Ideal buyers for Smartsupp are small to medium-sized businesses looking for reliable visitor engagement, whereas Helpshift is best suited for medium to large enterprises in mobile-centric industries seeking advanced automation.
- Best for SMBs seeking easy live chat solutions - Strong privacy features for visitor engagement - Ideal for e-commerce and straightforward websites - Intuitive interface with minimal downtime - Suitable for teams of 1-500 employees - Affordable pricing at $10
- Best for mobile-first in-app customer support - AI automation to handle up to 90% of user issues - Ideal for medium to large enterprises - Focused on mobile gaming, SaaS, and fintech sectors - Supports roles like Customer Support Manager and App Developer - Seamless in-app messaging integration
Smartsupp vs Helpshift vs ZoomInfo Chat — at a glance
| Feature | Smartsupp | Helpshift | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.4 / 5 | 4.1 / 5 | — |
| Reviews | 80 | 369 | — |
| Starting price | $10 /User/Month | Contact for pricing | Contact for pricing |
| Free trial | No | No | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Online | Online | Business Hours, Online |
| Certifications | GDPR | SOC 2, GDPR | SOC 2 |
| Data residency | US | Global | US |
Key differences between Smartsupp and Helpshift
- Pricing: Smartsupp starts at $10 /User/Month. Helpshift pricing is not publicly listed.
- User satisfaction: Smartsupp scores higher with a 4.4-star average.
- Deployment: Smartsupp supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Helpshift supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Smartsupp vs Helpshift vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for SMBs seeking easy, reliable live chat with strong privacy features.
- You run an e-commerce or SMB website needing straightforward visitor engagement.
- Your team values an intuitive interface with minimal downtime for prompt responses.
- You require end-to-end encryption to ensure secure customer conversations.
- Your enterprise demands extensive chat customization and complex integrations.
- You rely heavily on mobile app notifications and advanced mobile usability.
Best for mobile-first in-app customer support with AI automation.
- You need seamless in-app messaging embedded in mobile apps.
- You want AI chatbots to automate up to 90% of user issues.
- Your company size is medium to large (50-1500 employees) with mobile products.
- You require extensive customization of your support platform.
- You are a small team or freelancer needing a simple, lightweight tool.
Large Enterprises, Medium Business, Small Business
Smartsupp: Best for SMBs seeking easy, reliable live chat with strong privacy features. Helpshift: Best for mobile-first in-app customer support with AI automation.
Description | Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time ... Read More about Smartsupp | Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app ... Read More about Helpshift | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Entry Level Pricing |
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Spotsaas ScoreWhat's this? ↗ | 9.3/10 | 9.3/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | 50-1500 employeesMedium to Large Enterprises | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Seamless In-App Messaging: Helpshift provides a natural, conversational support experience embedded directly inside mobile apps, reducing friction for end-users.
- AI-Powered Automation: With AI chatbots handling up to 90% of issues, Helpshift enables faster resolutions and reduces support team workloads.
- Lightweight SDK & Easy Integration: The platform’s SDK is easy to implement and designed to integrate smoothly with existing mobile apps without heavy development overhead.
No key benefits available yet.
Best fit
No best-fit guidance available yet.
- 50 – 1500 Employees
- Mobile Gaming, Mobile Applications, SaaS, Fintech, E-commerce, Media & Entertainment
- Customer Support Manager, Mobile Product Manager, App Developer, UX Designer, AI Chatbot Specialist
No best-fit guidance available yet.
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Helpshift primarily targets mobile-first customer service. Companies needing strong multi-channel support (web, email, phone) might find it less comprehensive than broader help desk platforms.
- While Helpshift offers AI chatbots and in-app messaging, some users report limited flexibility in customizing workflows or chatbot responses compared to more mature competitors.
- Helpshift supports integrations with major platforms but may lack deeper or more varied third-party integrations required by complex enterprise environments.
No alternatives guidance available yet.
Software Demo
Demo |
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How do Smartsupp, Helpshift and ZoomInfo Chat Compare on Features?
Total Features | 7 Features | 24 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Smartsupp, Helpshift and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | ✗ No | — |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
Smartsupp vs Helpshift User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive user sentiment highlighting ease of use, reliability, and strong privacy features, tempered by some mobile app usability concerns. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Helpshift’s user-friendly interface and automation, tempered by concerns over occasional system instability and complexity. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Dara bags  Insportline  Motorgarten |  Microsoft  Playrix  Zynga | No Customers information available. |
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Media and Screenshots
Screenshots |  4 Screenshots |  2 Screenshots |
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Videos |  1 Videos |  2 Videos |
Alternatives
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Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Smartsupp or Helpshift?
- Smartsupp edges out the other on user ratings (4.4 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Smartsupp and Helpshift offer a free trial?
- Neither Smartsupp nor Helpshift currently lists a free trial.
- What is the starting price of Smartsupp vs Helpshift?
- Smartsupp starts at $10 /User/Month. Helpshift starts at Contact for pricing.
- What are the top alternatives to Smartsupp?
- Top alternatives to Smartsupp include ZoomInfo Chat, LiveChat, Tidio Chat, LiveEngage, Pure Chat.
- What are the top alternatives to Helpshift?
- Top alternatives to Helpshift include ZoomInfo Chat, ClickDesk, LiveAgent, Desky, LabiDesk.