IBM
Yes, both SmarterTrack and BoldDesk offer a Free Trial.
SmarterTrack is designed for Large Enterprises, Medium Business and Small Business.
BoldDesk is designed for Large Enterprises, Medium Business and Small Business.
Pricing for SmarterTrack Starts at $20/User/Month whereas for BoldDesk Starts at $8/User/Month when Billed Yearly.
Some top alternatives to SmarterTrack includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, Deskero, Teamwork Desk, HelpDesk, SysAid, Jitbit Helpdesk, Sitehelpdesk, Trakdesk, LabiDesk, HESK, Help Desk Premier and BoldDesk.
Some top alternatives to BoldDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Deskero, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, eStreamDesk, EngageBay Helpdesk System, ReadyDesk, LabiDesk and AzureDesk.