Salesforce Service Cloud vs SolarWinds Service Desk Comparison
Salesforce Service Cloud
Starting at $25 /user/month
- Free Trial
- Large Enterprises
- Medium Business
Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service organization employees and service custo…
SolarWinds Service Desk
Starting at $19 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of their issues and integrated tools…
Salesforce Service Cloud leads on user satisfaction with a 4.6-star rating across 1,867 reviews.
Salesforce Service Cloud vs SolarWinds Service Desk — at a glance
| Feature | Salesforce Service Cloud | SolarWinds Service Desk |
|---|---|---|
| Rating | 4.6 / 5 | 4.4 / 5 |
| Reviews | 1,867 | 1,874 |
| Starting price | $25 /user/month | $19 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Help Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | Global | US |
Key differences between Salesforce Service Cloud and SolarWinds Service Desk
- Pricing: Salesforce Service Cloud starts at $25 /user/month, while SolarWinds Service Desk starts at $19 /User/Month.
- User satisfaction: Salesforce Service Cloud scores higher with a 4.6-star average.
- Deployment: Salesforce Service Cloud supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; SolarWinds Service Desk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Salesforce Service Cloud vs SolarWinds Service Desk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for medium to large teams needing integrated, multi-channel customer support.
- You require centralized management of support requests across multiple channels.
- Your organization already uses Salesforce CRM and wants seamless integration.
- You need a flexible, configurable platform for complex service workflows.
- You are a freelancer or solo entrepreneur needing a simple help desk solution.
- You want a lightweight tool with straightforward setup and transparent pricing.
Best for IT teams needing streamlined incident and service management with self-help features.
- You want to empower customers with revolutionary self-help technology to reduce support load.
- Your IT support team requires strong incident tracking and timely service delivery tools.
- Your organization has 51+ employees needing a simple, integrated service desk solution.
- You are a very small business with minimal IT support needs and limited budget.
- You require highly customizable or niche workflows beyond the platform’s medium setup complexity.
Salesforce Service Cloud: Best for medium to large teams needing integrated, multi-channel customer support. SolarWinds Service Desk: Best for IT teams needing streamlined incident and service management with self-help features.
Description | Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service ... Read More about Salesforce Service Cloud | SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More about SolarWinds Service Desk |
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Entry Level Pricing |
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Free Trial Availability | ||
Spotsaas ScoreWhat's this? ↗ | 9.6/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Salesforce Service Cloud and SolarWinds Service Desk Compare on Features?
Total Features | 17 Features | 0 Features |
|---|---|---|
Unique Features | No unique features | No features |
Get Quote | Get Quote |
Compare Salesforce Service Cloud and SolarWinds Service Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Salesforce Service Cloud User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise Salesforce Service Cloud for its powerful features and seamless CRM integration but note the complexity and cost as potential drawbacks. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights effective incident management and helpful self-service features, with some concerns about pricing transparency and customization. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Ticketmaster  IBM  NBC | No Customers information available. |
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Media and Screenshots
Screenshots |  4 Screenshots |  6 Screenshots |
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Videos |  1 Videos |  1 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Salesforce Service Cloud or SolarWinds Service Desk?
- Salesforce Service Cloud edges out the other on user ratings (4.6 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Salesforce Service Cloud and SolarWinds Service Desk offer a free trial?
- Yes, both Salesforce Service Cloud and SolarWinds Service Desk offer a free trial.
- What is the starting price of Salesforce Service Cloud vs SolarWinds Service Desk?
- Salesforce Service Cloud starts at $25 /user/month. SolarWinds Service Desk starts at $19 /User/Month.
- What are the top alternatives to Salesforce Service Cloud?
- Top alternatives to Salesforce Service Cloud include Zoho Desk, Freshservice, Freshdesk, Zendesk Support, LiveAgent.
- What are the top alternatives to SolarWinds Service Desk?
- Top alternatives to SolarWinds Service Desk include Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk.