IBM
Yes, both ReplyManager and BoldDesk offer a Free Trial.
ReplyManager is designed for Large Enterprises, Medium Business and Small Business.
BoldDesk is designed for Large Enterprises, Medium Business and Small Business.
Pricing for ReplyManager Starts at $39/Month when Billed Yearly whereas for BoldDesk Starts at $8/User/Month when Billed Yearly.
Some top alternatives to ReplyManager includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Teamwork Desk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, eStreamDesk, EngageBay Helpdesk System, EvantoDesk, HelpdeskEddy, LabiDesk and BoldDesk.
Some top alternatives to BoldDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Deskero, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, eStreamDesk, EngageBay Helpdesk System, ReadyDesk, LabiDesk and AzureDesk.