LiveChat vs HelpCrunch vs ZoomInfo Chat Comparison
LiveChat
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, includ…
HelpCrunch
Starting at $12 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Introducing HelpCrunch, an intelligent platform designed for efficient customer communication. With its modern live chat and in-app messenger, it offers a rich toolbox of tools to convert prospects into paying customers…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
HelpCrunch leads on user satisfaction with a 4.5-star rating across 194 reviews.
LiveChat vs HelpCrunch vs ZoomInfo Chat — at a glance
| Feature | LiveChat | HelpCrunch | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.4 / 5 | 4.5 / 5 | — |
| Reviews | 2,017 | 194 | — |
| Starting price | $16 /User/Month | $12 /User/Month | Contact for pricing |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Online | Online | Business Hours, Online |
| Certifications | SOC 2, GDPR | GDPR | SOC 2 |
| Data residency | Global | US | US |
Key differences between LiveChat and HelpCrunch
- Pricing: LiveChat starts at $16 /User/Month, while HelpCrunch starts at $12 /User/Month.
- User satisfaction: HelpCrunch scores higher with a 4.5-star average.
- Deployment: LiveChat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; HelpCrunch supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare LiveChat vs HelpCrunch vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing integrated real-time customer chat support.
- You want seamless integration with marketing and messaging platforms like Facebook and Mailchimp.
- Your team requires real-time customer message monitoring to manage peak support hours efficiently.
- You need a collaborative ticketing system to track and resolve customer queries effectively.
- Your company requires a large number of simultaneous active chat accounts for high traffic.
- You need highly customizable sales tracking and event analytics without investing in complex setup.
Best for medium-sized businesses needing an all-in-one live chat and support platform.
- You want to boost sales with AI-powered Live Chat 2.0 increasing conversions by 30%.
- You need a simple, streamlined setup combining chat, ticketing, and email automation.
- You seek affordable pricing with comprehensive features for SaaS, e-commerce, or marketing teams.
- Your company requires highly reliable offline messaging and email follow-up capabilities.
- You need enterprise-grade stability and support responsiveness for critical customer communications.
Large Enterprises, Medium Business, Small Business
LiveChat: Best for small to medium businesses needing integrated real-time customer chat support. HelpCrunch: Best for medium-sized businesses needing an all-in-one live chat and support platform.
Description | Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 ... Read More about LiveChat | Introducing HelpCrunch, an intelligent platform designed for efficient customer communication. With its modern live chat and in-app messenger, it offers a rich toolbox of tools to convert ... Read More about HelpCrunch | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Entry Level Pricing |
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SpotScoreWhat's this? ↗ | 9.8/10 | 9.2/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | 10-250 employeesMedium to Large Businesses | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Improved Conversion Rates: Live Chat 2.0 reportedly boosts conversion rates by 30%, helping businesses turn visitors into paying customers more effectively.
- Comprehensive Communication Toolbox: Combines live chat, in-app messaging, ticketing, and email automation in one platform, simplifying customer engagement management.
- Automated Sales and Support: Auto messages let you deliver personalized customer education, upselling, and cross-selling, improving revenue opportunities alongside support.
No key benefits available yet.
Best fit
No best-fit guidance available yet.
- 10 – 250 Employees
- SaaS, E-commerce, Education, Marketing Agencies, Tech Startups
- Customer Support Manager, Sales Manager, Marketing Specialist, Product Manager, Customer Success Manager
No best-fit guidance available yet.
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Customization for chat widgets and workflows is limited compared to platforms offering granular control over routing and escalation rules
- Pricing starts higher than basic live chat tools like Drift or Intercom's starter plans, making it less accessible for teams under 10 people
- Integration library covers standard tools but lacks connectors for specialized platforms like Zendesk, Salesforce, or custom APIs that larger teams require
No alternatives guidance available yet.
Software Demo
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How do LiveChat, HelpCrunch and ZoomInfo Chat Compare on Features?
Total Features | 8 Features | 21 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare LiveChat, HelpCrunch and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
LiveChat vs HelpCrunch User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights LiveChat's integration capabilities and real-time support features, tempered by concerns over account limits and setup complexity. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlighting ease of use, comprehensive features, and affordability, tempered by concerns over occasional feature reliability and support responsiveness. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers | No Customers information available. |  ESB  Halebop  Seranking | No Customers information available. |
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Media and Screenshots
Screenshots |  7 Screenshots | No screenshots available. |
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Videos |  3 Videos |  3 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, LiveChat or HelpCrunch?
- HelpCrunch edges out the other on user ratings (4.5 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do LiveChat and HelpCrunch offer a free trial?
- Yes, both LiveChat and HelpCrunch offer a free trial.
- What is the starting price of LiveChat vs HelpCrunch?
- LiveChat starts at $16 /User/Month. HelpCrunch starts at $12 /User/Month.
- What are the top alternatives to LiveChat?
- Top alternatives to LiveChat include ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat, LiveEngage.
- What are the top alternatives to HelpCrunch?
- Top alternatives to HelpCrunch include ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, DeskMoz.