JivoChat vs ProProfs Chat vs ZoomInfo Chat Comparison
JivoChat
Starting at $13 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly…
ProProfs Chat
Starting at $10 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of operator-to-operator chat, new representative…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
ProProfs Chat leads on user satisfaction with a 4.5-star rating across 50 reviews.
JivoChat vs ProProfs Chat vs ZoomInfo Chat — at a glance
| Feature | JivoChat | ProProfs Chat | ZoomInfo Chat |
|---|---|---|---|
| Rating | 3.9 / 5 | 4.5 / 5 | — |
| Reviews | 91 | 50 | — |
| Starting price | $13 /User/Month | $10 /User/Month | Contact for pricing |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | GDPR | — | SOC 2 |
| Data residency | US | US | US |
Key differences between JivoChat and ProProfs Chat
- Pricing: JivoChat starts at $13 /User/Month, while ProProfs Chat starts at $10 /User/Month.
- Target audience: JivoChat is built for Large Enterprises and Medium Business, while ProProfs Chat targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: ProProfs Chat scores higher with a 4.5-star average.
- Deployment: JivoChat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; ProProfs Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare JivoChat vs ProProfs Chat vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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JivoChat, ProProfs Chat vs ZoomInfo Chat: Biggest differences
Start here before you go deeper into features.
Best for small to mid-sized e-commerce teams needing multi-channel live chat.
- You run a small or medium e-commerce business seeking easy multi-channel communication.
- Your team values a simple, low-complexity setup with a modern, customizable interface.
- You need cost-effective live chat combined with email, Facebook messaging, and call features.
- Your enterprise requires advanced security, compliance, and extensive platform integrations.
- You depend heavily on robust customer support and advanced features like voicemail.
Freelancers / Consultants, Large Enterprises, Medium Business
Large Enterprises, Medium Business, Small Business
JivoChat typically suits Large Enterprises and Medium Business. ProProfs Chat tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive ... Read More about JivoChat | ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of ... Read More about ProProfs Chat | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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SpotScoreWhat's this? ↗ | 9.6/10 | 8.9/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | — | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do JivoChat, ProProfs Chat and ZoomInfo Chat Compare on Features?
Total Features | 9 Features | 8 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare JivoChat, ProProfs Chat and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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JivoChat, ProProfs Chat vs ZoomInfo Chat: Other Details
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Get help choosing | Get help choosing |
JivoChat, ProProfs Chat vs ZoomInfo Chat Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
JivoChat vs ProProfs Chat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, affordability, and effective customer communication, tempered by concerns over customer support and feature limitations. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 70 reviews, with strong overall satisfaction. What buyers like
Common complaints
| What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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JivoChat, ProProfs Chat and ZoomInfo Chat Customers
Customers | No Customers information available. |  ProProfs Chat_customers_0  ProProfs Chat_customers_1  ProProfs Chat_customers_2 | No Customers information available. |
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Media and Screenshots
Screenshots |  1 Screenshots | No screenshots available. |
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Videos |  2 Videos |  2 Videos |
Alternatives to JivoChat, ProProfs Chat, ZoomInfo Chat
Alternatives |
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Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, JivoChat or ProProfs Chat?
- ProProfs Chat edges out the other on user ratings (4.5 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do JivoChat and ProProfs Chat offer a free trial?
- Yes, both JivoChat and ProProfs Chat offer a free trial.
- What is the starting price of JivoChat vs ProProfs Chat?
- JivoChat starts at $13 /User/Month. ProProfs Chat starts at $10 /User/Month.
- What are the top alternatives to JivoChat?
- Top alternatives to JivoChat include ZoomInfo Chat, WebsiteAlive, Freshdesk Messaging (Formerly Freshchat), Zoho SalesIQ, Talkative.
- What are the top alternatives to ProProfs Chat?
- Top alternatives to ProProfs Chat include ZoomInfo Chat, Freshchat, Respond.io, SnapEngage, FocalScope.