JivoChat vs Formilla.com vs ZoomInfo Chat Comparison
JivoChat
Starting at $13 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly…
Formilla.com
Starting at $23.99 /Month
- Free Trial
- Large Enterprises
- Medium Business
Formilla.com is the ultimate solution for customer messaging. It caters to all your sales, marketing and support needs with its effective communication platform. Engage with customers and generate leads effortlessly thro…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Formilla.com leads on user satisfaction with a 4.6-star rating across 29 reviews.
JivoChat vs Formilla.com vs ZoomInfo Chat — at a glance
| Feature | JivoChat | Formilla.com | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.2 / 5 | 4.6 / 5 | — |
| Reviews | 106 | 29 | — |
| Starting price | $13 /User/Month | $23.99 /Month | Contact for pricing |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Online | Online | Business Hours, Online |
| Certifications | GDPR | GDPR | SOC 2 |
| Data residency | US | US | US |
Key differences between JivoChat and Formilla.com
- Pricing: JivoChat starts at $13 /User/Month, while Formilla.com starts at $23.99 /Month.
- User satisfaction: Formilla.com scores higher with a 4.6-star average.
- Deployment: JivoChat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Formilla.com supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare JivoChat vs Formilla.com vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for small to mid-sized e-commerce teams needing multi-channel live chat.
- You run a small or medium e-commerce business seeking easy multi-channel communication.
- Your team values a simple, low-complexity setup with a modern, customizable interface.
- You need cost-effective live chat combined with email, Facebook messaging, and call features.
- Your enterprise requires advanced security, compliance, and extensive platform integrations.
- You depend heavily on robust customer support and advanced features like voicemail.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
JivoChat typically suits Large Enterprises and Medium Business. Formilla.com tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive ... Read More about JivoChat | Formilla.com is the ultimate solution for customer messaging. It caters to all your sales, marketing and support needs with its effective communication platform. Engage with customers and ... Read More about Formilla.com | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 9.6/10 | 9.0/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | — | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do JivoChat, Formilla.com and ZoomInfo Chat Compare on Features?
Total Features | 9 Features | 8 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare JivoChat, Formilla.com and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
JivoChat vs Formilla.com User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, affordability, and effective customer communication, tempered by concerns over customer support and feature limitations. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 1 reviews, with consistently positive feedback. What buyers like
Common complaints
| What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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Media and Screenshots
Screenshots |  1 Screenshots | No screenshots available. |
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Videos |  2 Videos |  2 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, JivoChat or Formilla.com?
- Formilla.com edges out the other on user ratings (4.6 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do JivoChat and Formilla.com offer a free trial?
- Yes, both JivoChat and Formilla.com offer a free trial.
- What is the starting price of JivoChat vs Formilla.com?
- JivoChat starts at $13 /User/Month. Formilla.com starts at $23.99 /Month.
- What are the top alternatives to JivoChat?
- Top alternatives to JivoChat include ZoomInfo Chat, LiveAgent, LiveChat, Tidio Chat, MyLiveChat.
- What are the top alternatives to Formilla.com?
- Top alternatives to Formilla.com include ZoomInfo Chat, LiveAgent, LiveChat, Crisp, DeskMoz.