Issuetrak vs xMatters Comparison
Issuetrak
Starting at $69 /User/Month
- Freelancers / Consultants
- Large Enterprises
Issuetrak is a web-based help desk application that enables organizations to track, manage, and report all customer requests coming into one central location. Manage requests from inception to closure, prioritize the nee…
xMatters
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize actions, and uncover meaningful opp…
xMatters leads on user satisfaction with a 4.6-star rating across 257 reviews.
Issuetrak vs xMatters — at a glance
| Feature | Issuetrak | xMatters |
|---|---|---|
| Rating | 4.1 / 5 | 4.6 / 5 |
| Reviews | 61 | 257 |
| Starting price | $69 /User/Month | $16 /User/Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Help Desk Software | Incident Management Software |
| Platforms | SaaS/Web/Cloud, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2 | SOC 2, GDPR, ISO 27001 |
| Data residency | Global | Global |
Key differences between Issuetrak and xMatters
- Pricing: Issuetrak starts at $69 /User/Month, while xMatters starts at $16 /User/Month.
- Free trial: xMatters offers a free trial; Issuetrak does not.
- Target audience: Issuetrak is built for Freelancers / Consultants and Large Enterprises, while xMatters targets Large Enterprises and Medium Business.
- User satisfaction: xMatters scores higher with a 4.6-star average.
- Deployment: Issuetrak supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac; xMatters supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Issuetrak vs xMatters — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Issuetrak vs xMatters: Biggest differences
Start here before you go deeper into features.
Freelancers / Consultants, Large Enterprises, Medium Business
Best for IT teams needing automated, integrated incident management workflows.
- You require automated workflows and alerts to improve incident response times.
- Your organization needs multiple integration options with existing IT systems.
- You want diverse alerting channels to ensure critical information delivery.
- You need highly customizable individual alert preferences, such as alert sounds.
- You prefer simple, minimal alerting without complex workflow automation.
Issuetrak typically suits Freelancers / Consultants and Large Enterprises. xMatters tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Issuetrak is a web-based help desk application that enables organizations to track, manage, and report all customer requests coming into one central location. Manage requests from inception ... Read More about Issuetrak | xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More about xMatters |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 8.8/10 | 9.4/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Issuetrak and xMatters Compare on Features?
Total Features | 14 Features | 9 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Issuetrak and xMatters on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Issuetrak vs xMatters: Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Issuetrak vs xMatters Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | — |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Issuetrak User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 69 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Users generally find xMatters reliable and efficient for incident management, praising its integrations and alerting capabilities while noting some usability and customization limitations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Issuetrak and xMatters Customers
Customers |  Pfizer  Dollar Tree  Somero |  Accenture  Viasat  Principal |
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Media and Screenshots
Screenshots |  6 Screenshots |  1 Screenshots |
|---|---|---|
Videos |  5 Videos |  3 Videos |
Top Alternatives to Issuetrak and xMatters in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Issuetrak or xMatters?
- xMatters edges out the other on user ratings (4.6 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Issuetrak and xMatters offer a free trial?
- xMatters offers a free trial. Issuetrak does not.
- What is the starting price of Issuetrak vs xMatters?
- Issuetrak starts at $69 /User/Month. xMatters starts at $16 /User/Month.
- What are the top alternatives to Issuetrak?
- Top alternatives to Issuetrak include Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Freshdesk.
- What are the top alternatives to xMatters?
- Top alternatives to xMatters include Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie, AlertOps.