Intercom vs LiveAgent vs Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Intercom (2496) Get Quote Get Quote	LiveAgent (870) Get Quote Get Quote	Freshdesk Messaging (Formerly Freshchat) (630) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently ... Read More	LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so ... Read More	Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the ... Read More
Entry Level Pricing	Starts from $59	Starts from $15	Starts from $19 , yearly
Free Trial Availability	No free trial	Free Trial available	Get Free Trial
Spotsaas Score	9.8/10	9.8/10	9.3/10
User Ratings	4.3 (2278)	4.7 (1542)	4.4 (263)
	Get Quote	Get Quote	Get Quote

Software Demo

Demo

How do Intercom, LiveAgent, Freshdesk Messaging (Formerly Freshchat) and ZoomInfo Chat Compare on Features?

Total Features	38 Features	25 Features	8 Features
Unique Features
	Get Quote	Get Quote	Get Quote

What Do Intercom, LiveAgent, Freshdesk Messaging (Formerly Freshchat) and ZoomInfo Chat Cost?

Pricing Option
Starting From	$59	$15	$19 , yearly
Pricing Plans	Not Available	Not Available	Free Free Get Started Free forever up to 10 agents Chat widget on website and mobile apps Team inbox Show more + Growth $23 /agent/month Get Started Chat widget on the website and mobile apps Team inbox E-mail Show more + Pro $59 /agent/month Get Started Chat widget on the website and mobile apps Team inbox E-mail Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get Quote	Get Quote	Get Quote

Intercom vs LiveAgent vs Freshdesk Messaging (Formerly Freshchat) User Reviews & Rating Comparison

User Ratings	4.3 (based on 2278 reviews)	4.7 (based on 1542 reviews)	4.4 (based on 263 reviews)
Rating Distribution	Excellent 1900 Very Good 470 Good 70 Poor 25 Terible 31	Excellent 682 Very Good 173 Good 13 Poor 1 Terible 1	Excellent 329 Very Good 289 Good 3 Poor 3 Terible 6
Expert's Review generated by AI	Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup ...Read more	No Expert ai Review available for the product	Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the ...Read more
Pros and Cons	Pros and Cons of Intercom Intuitive and user-friendly interface that makes it easy to navigate and use. Efficient automation capabilities, saving time and effort for users. Rich insights and analytics features for better customer support. AI-enabled chat and knowledge base that enhances customer interactions. Some users may find the richness of features and customization options overwhelming without proper guidance. Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.	Pros and Cons of LiveAgent	Pros and Cons of Freshdesk Messaging (Formerly Freshchat) Easy to use interface, allowing for convenient access and navigation, even for non-technical users. Integrated with CRM for seamless customer interactions and relationship management. Combines live chat functionality with AI bot support and self-service solutions for scalable support. Supports omnichannel communication and real-time assistance for enhanced customer experience. Limited Marketplace options for additional apps and connectors, potentially limiting advanced functionality expansion. Richness of features and customizations might be complex for new users without adequate support or guidance.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	No Integration information available.	No Integration information available.

List of Customers

Customers	No Customers information available.	LiveAgent_customers_0 LiveAgent_customers_1 LiveAgent_customers_2	No Customers information available.

Media and Screenshots

Screenshots	4 Screenshots	14 Screenshots	5 Screenshots
Videos	2 Videos	5 Videos	2 Videos

Alternatives

Alternatives	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

LiveAgent offers Free Trial, but Intercom does not.

Intercom is designed for Large Enterprises, Medium Business and Small Business.

LiveAgent is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for Intercom Starts at $59/Month whereas for LiveAgent Starts at $15/User/Month.

Some top alternatives to Intercom includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Crisp, LiveEngage, Zendesk Chat, Smartchat, ChatFlow247, Freshchat and Let's Connect.

Some top alternatives to LiveAgent includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, ClickDesk, HelpDesk, SysAid, Jitbit Helpdesk, Desky, Help Scout, LabiDesk, LiveChat, Zendesk Chat, LiveHelpNow and Little SaaS Communication.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Intercom vs LiveAgent vs Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat - Which Tool Fits Your Business?

Intercom

LiveAgent

Freshdesk Messaging (Formerly Freshchat)

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Intercom, LiveAgent, Freshdesk Messaging (Formerly Freshchat) and ZoomInfo Chat Compare on Features?

Total Features

Unique Features

What Do Intercom, LiveAgent, Freshdesk Messaging (Formerly Freshchat) and ZoomInfo Chat Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Intercom vs LiveAgent vs Freshdesk Messaging (Formerly Freshchat) User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Intercom

Pros and Cons of LiveAgent

Pros and Cons of Freshdesk Messaging (Formerly Freshchat)

Positive Reviews

Integrations

Integration with other apps

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure