Intercom vs LiveAgent vs Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat Comparison
Intercom
Starting at $59 /Month
- Large Enterprises
- Medium Business
Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently qualify, route, and convert leads, res…
LiveAgent
Starting at $15 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customer…
Freshdesk Messaging (Formerly Freshchat)
Starting at $19 /agent/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
LiveAgent leads on user satisfaction with a 4.7-star rating across 1,542 reviews.
Intercom vs LiveAgent vs Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat — at a glance
| Feature | Intercom | LiveAgent | Freshdesk Messaging (Formerly Freshchat) | ZoomInfo Chat |
|---|---|---|---|---|
| Rating | 4.3 / 5 | 4.7 / 5 | 4.4 / 5 | — |
| Reviews | 2,278 | 1,542 | 263 | — |
| Starting price | $59 /Month | $15 /User/Month | $19 /agent/month | Contact for pricing |
| Free trial | No | Yes | Yes | No |
| Free version | No | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Help Desk Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available | Available |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2, GDPR, ISO 27001 | GDPR | SOC 2, GDPR, ISO 27001 | SOC 2 |
| Data residency | Global | Global | US | US |
Key differences between Intercom and LiveAgent
- Pricing: Intercom starts at $59 /Month, while LiveAgent starts at $15 /User/Month.
- Free trial: LiveAgent offers a free trial; Intercom does not.
- Target audience: Intercom is built for Large Enterprises and Medium Business, while LiveAgent targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: LiveAgent scores higher with a 4.7-star average.
- Deployment: Intercom supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; LiveAgent supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare Intercom vs LiveAgent vs Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Free PDF comparison
Download this Intercom vs LiveAgent vs Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat comparison
Get the full side-by-side as a PDF — these picks plus the top Live Chat Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Biggest differences
Start here before you go deeper into features.
Best for SMBs needing AI-powered chat to boost sales and customer engagement.
- You want an intuitive, user-friendly interface with efficient automation features.
- Your team includes sales, marketing, or customer success managers focused on lead qualification.
- You need AI-enabled chat and knowledge base to enhance customer interactions and insights.
- Your company requires extensive third-party integrations beyond Intercom’s limited Marketplace.
- You need immediate customer service support due to Intercom’s long wait times.
Best for small to mid-sized teams needing simple omnichannel customer support.
- You want an all-in-one platform combining live chat, email, phone, SMS, and social media support.
- Your team values quick, low-complexity setup with mobile-enabled customer engagement.
- You require integrations with popular tools like Google Apps, Twitter, and MailChimp.
- Your company needs highly customizable, enterprise-grade workflows and advanced analytics.
- You are a large enterprise concerned about scalability and transparent pricing for higher tiers.
Freshdesk Messaging (Formerly Freshchat)
Best for small to medium businesses needing easy, CRM-integrated live chat support.
- You want a user-friendly live chat platform accessible to non-technical agents.
- Your team requires seamless CRM integration to manage customer interactions efficiently.
- You need a scalable support solution combining live chat, AI bots, and self-service.
- Your organization depends on extensive third-party app integrations beyond the limited marketplace.
- You lack dedicated support resources to manage the platform’s complex features and onboarding.
Large Enterprises, Medium Business, Small Business
Intercom: Best for SMBs needing AI-powered chat to boost sales and customer engagement. LiveAgent: Best for small to mid-sized teams needing simple omnichannel customer support.
Description | Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently ... Read More about Intercom | LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so ... Read More about LiveAgent | Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the ... Read More about Freshdesk Messaging (Formerly Freshchat) | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
|---|---|---|---|---|
Entry Level Pricing |
|
|
|
|
Free Trial Availability |
|
|
| |
Spotsaas ScoreWhat's this? ↗ | 9.8/10 | 9.8/10 | 9.3/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | ||||
Best Company Size | Small BusinessMedium Business | 10-50 employees51-500 employees | Small BusinessMedium Business | — |
Get pricing help | Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- All-in-One Omnichannel Support: Supports live chat, email, call center, SMS, and social media in one platform—ideal for centralizing customer communication.
- Wide Range of Integrations: Easily integrates with popular tools like Google Apps, Twitter, MailChimp, Slack, and more, streamlining customer service workflows.
- Competitive Pricing & Easy Setup: Offers affordable pricing tiers and fast onboarding, making it a strong choice for startups and small to mid-sized businesses.
Freshdesk Messaging (Formerly Freshchat)
No key benefits available yet.
No key benefits available yet.
Best fit
No best-fit guidance available yet.
- 10 – 500 Employees
- E-commerce, SaaS, Education, Healthcare, Travel, Retail, Marketing Agencies
- Customer Support Manager, Help Desk Agent, Operations Manager, Customer Success Specialist, IT Support Admin, Marketing Manager.
Freshdesk Messaging (Formerly Freshchat)
No best-fit guidance available yet.
No best-fit guidance available yet.
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Some users find LiveAgent’s interface less modern or intuitive compared to newer customer support platforms with more refined UX/UI.
- Compared to tools like Zendesk or Intercom, LiveAgent currently lacks advanced AI-driven automation, chatbots, and machine learning capabilities.
- While well-suited for SMBs, large organizations may find LiveAgent’s infrastructure less capable of handling complex, high-volume, or multi-department workflows at scale.
Freshdesk Messaging (Formerly Freshchat)
No alternatives guidance available yet.
No alternatives guidance available yet.
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do Intercom, LiveAgent, Freshdesk Messaging (Formerly Freshchat) and ZoomInfo Chat Compare on Features?
Total Features | 38 Features | 25 Features | 8 Features | 7 Features |
|---|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features | No unique features |
Get Quote | Get Quote | Get Quote |
Compare Intercom, LiveAgent, Freshdesk Messaging (Formerly Freshchat) and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||||
|---|---|---|---|---|
Starting From |
|
|
|
|
Pricing Plans |
|
|
|
|
Pricing Page |  |  |  |  |
Other Details
Organization Types supported |
|
|
|
|
|---|---|---|---|---|
Platforms Supported |
|
|
|
|
Modes of support |
|
|
|
|
API Support |
|
|
|
|
Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — | ✓ Yes |
|---|---|---|---|
HIPAA | ✗ No | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global | 🇺🇸 US |
Intercom vs LiveAgent vs Freshdesk Messaging (Formerly Freshchat) User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |||
|---|---|---|---|---|
Rating Distribution | No reviews available for this product | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights Intercom's ease of use and automation, tempered by concerns over customer support responsiveness and feature complexity. What buyers like
Common complaints
| Buyer sentiment Users generally praise LiveAgent for its comprehensive omnichannel support and ease of setup, though some note limitations for large enterprise needs. What buyers like
Common complaints
| Buyer sentiment Users generally praise Freshdesk Messaging for its ease of use, CRM integration, and effective omnichannel support, though some find its feature set complex and marketplace limited. What buyers like
Common complaints
| What buyers like
Common complaints
|
Pros and Cons |
|
|
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. | No Integration information available. |
|---|
/logo_1691247155.4595861.svg){kind=logo}
List of Customers
Customers | No Customers information available. |  LiveAgent_customers_0  LiveAgent_customers_1  LiveAgent_customers_2 | No Customers information available. | No Customers information available. |
|---|
Media and Screenshots
Screenshots |  4 Screenshots |  14 Screenshots | /image_urls_1655832699.3965456.png) 5 Screenshots |
|---|---|---|---|
Videos |  2 Videos |  5 Videos |  2 Videos |
Alternatives
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Intercom or LiveAgent?
- LiveAgent edges out the other on user ratings (4.7 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Intercom and LiveAgent offer a free trial?
- LiveAgent offers a free trial. Intercom does not.
- What is the starting price of Intercom vs LiveAgent?
- Intercom starts at $59 /Month. LiveAgent starts at $15 /User/Month.
- What are the top alternatives to Intercom?
- Top alternatives to Intercom include ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Crisp.
- What are the top alternatives to LiveAgent?
- Top alternatives to LiveAgent include Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, ClickDesk.